Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (36 biz days early)
🕐 Clock stopped: Completed (Dec 8, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸132d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 8, 2025
132 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 61 of ? biz days used
Created: Feb 28, 2025
Completed: Dec 8, 2025
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Feb 28 → Mar 1 |
Created |
▶ Running
|
0 |
0 |
| Mar 1 → May 27 |
Ready for Scheduling |
▶ Running
|
61 |
61 |
| May 27 → Dec 8 |
Ready for Release |
⏸ Paused
|
132 |
—
|
| Dec 8 → Dec 8 |
Assigned |
▶ Running
|
0 |
61 |
| Dec 8 → Dec 8 |
Scheduled |
▶ Running
|
0 |
61 |
Holding
132.5d (excluded)
✓ SLA Met
Holding (excluded from total)
132.5 days
Coordinators
61.0 days
Over SLA
Billing
4.0 days
Over SLA
Created: Feb 28, 2025
Due: Jan 30, 2026
Completed: Dec 8, 2025 (53 days early)
⏱️
132.5d in Ready for Release
Longest Stage
🔄
6 transitions
Status Changes
⚠️
63.2d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
132.5 days stuck in "Ready for Release"
⏱️
Total Delay
63.2 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
61.0d
/ 1.0d SLA
Scheduled
0.0d
/ 2.0d SLA
Ready to Bill
4.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
12/08/2025 RArnold -Signed EL attached
12/08/2025 RArnold -Emailed customer to schedule PM. They are declining PM. Sent EL
09/08/2025 RArnold- Customer requests that PMs be scheduled closer to month due.
🔧
Work Performed
Exception Letter
⚠️
Problem Description
Transducer, X8-2t IP 116428132 SN F0F1T7
📞
Call Description
PM - Contract - BG Required PM
📅
WO-01252501 - Preventive Maintenance - Ultrasound - Brooklyn - NewYork-Presbyterian Brooklyn Methodist Hospital
Dec 8, 2025 12:00am – 12:01am
Work Order: WO-01252501
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-11921577
Location: NewYork-Presbyterian Brooklyn Methodist Hospital
Address: 506 6th St, Brooklyn, NY 11215
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: F0F1T7
Contact Name: Heidi Roberts
Contact Phone: 71
Timeline
📋
Work Order:
WO-01252501
Type:
Preventive Maintenance
Priority:
PC
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
14h 28m
✅
From:
Ready for Scheduling
To:
Ready for Release
Duration in Previous:
87d 5h
👷
👷
Technician:
a0h5A00000GbkeQQAR, Fady Messak
📅
Scheduled For:
2025-12-08T05:00:00.000+0000
✔️
From:
Scheduled, Completed
To:
Completed, Closed
Duration in Previous:
0m
⏱️
Type:
Labor
Status:
Open
Qty:
0.016666666666667
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
17h 28m
💰
From:
Ready to Bill
To:
Invoiced
Duration in Previous:
2d 17h
Bottlenecks
Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
ℹ️ Work Order Details
Type
Preventive Maintenance
Scheduled
Dec 8, 12:00 AM
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03030518 |
Labor |
Open |
0.016666666666667 |
$38.00 |
Dec 8, 5:17 PM |