Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252509 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 UMASS Memorial Medical Center — 55 Lake Ave N, Worcester MA, 01655

Feb 28, 2025 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 25, 2025
✓ SLA Met (11 biz days early)
Active: 110 biz days
Paused: 65 biz days
🕐 Clock stopped: Tech Off Site (Nov 7, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸65d
⏸ Clock Paused
Status: Ready for Release
May 27 → Aug 28, 2025
65 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 61 of ? biz days used
38d
▶ Clock Running
Status: Scheduled
Aug 28 → Oct 23, 2025
38 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Entered
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 23 → Nov 7, 2025
11 business days (counted)
Running total: 110 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 110 of ? biz days used
Created: Feb 28, 2025 Tech Off Site: Nov 7, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Aug 28 Ready for Release ⏸ Paused 65
Aug 28 → Aug 28 Ready for Scheduling ▶ Running 0 61
Aug 28 → Oct 23 Scheduled ▶ Running 38 99
Oct 23 → Oct 23 Entered ▶ Running 0 99
Oct 23 → Nov 7 Scheduled ▶ Running 11 110
Nov 7 → Nov 7 Tech On Site ▶ Running 0 110
Dispatch 0.0d
Holding 65.5d (excluded)
Coordinators 111.8d
Field Work 0.2d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
65.5 days
Coordinators
111.8 days
Over SLA
Field Work
0.2 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Nov 25, 2025 Completed: Nov 7, 2025 (18 days early)
📅
175.0 days Total Age
⏱️
65.5d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
107.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 65.5 days stuck in "Ready for Release"
⏱️
Total Delay 107.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.1d / 1.0d SLA
Ready for Release
65.5d
Scheduled
50.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/28/2025 Rbailey - Rcvd call from 781.844.9358 Andrea Sweeney-Walsh. She said that Fridays would be best for Pediatrics. Scheduled David Andino to come on site Friday November 7, 2025 @9am. Sending email. Advising Planner


08/28/2025 Rbailey - Called 508.334.1000 Xfer'd to Echo spoke with Elizabeth Thornhill. She advised that they found the devices but Andrea was on Vacation. She confirmed USO24B2838 is in Scan Room 3 and USO24B2511 is in the 2nd FL Peds. Andrea was calling back and so I took that call


08/28/2025 Rbailey - Rcvd Text from Bill Walker with the Contact info for Andrea Sweeney-Walsh Cardiac Echo Manager 781.844.9358


08/28/2025 Rbailey - Called 774.482.0042 Spoke with Bill Walker. I advised that we were emailed by Andrea advising that she did not have these devices. He checked and said that Andrea should have them. He confirmed the one device as being on the 2nd floor and it was in the Pediatric Dept. The other device he could see but needed to follow up with someone


08/28/2025 Rbailey - Called 508.421.1300 Spoke with Britney. She will look for the devices. She advised that if they have them, her or Manny would be the POC


08/28/2025 Rbailey - Rcvd call from 508.723.0267 Brittany Gelsomino she checked the devices in the OR and they do not have these devices


08/28/2025 Rbailey - Called 508.735.5020 Spoke with Manny. He advised that he is not in today and to call the OR Front Desk and ask for Britney (Gelsamino) 508.421.1300


08/28/2025 Rbailey - Called 774.230.5552 for Danielle Beahn. NA Left VM for FU


08/28/2025 Rbailey - Rcvd call from 508.963.9556 Tara Zidonis she said these devices are not hers. She provided the number of Danielle Beahn (Bean) 774.230.5552 and Manny Cebollero 508.735.5020 in the OR


08/28/2025 Rbailey - Called 508.963.9556 Spoke with (Tara) girl who took the serial numbers and was going to check, but the rooms were currently in use, but she believed they may be theirs and she will FU


08/28/2025 Rbailey - Called 508.334.1000 asked for Cath Lab. Xfer'd to Scheduling. She said that she was going to the Cath Lab resource to 774.443.3860 she Xfer'd me to Kelly in the Cath Lab, Kelly gave me to the person who handles the equipment Tara (Zirones) number 508.963.9556


08/28/2025 Rbailey - Rcvd email from Kim Bogan asking Andrea Sweeney-Walsh to coordinate with us. Andre replied they do not have these and to check with Cath Lab or OR.


08/25/2025 Rbailey - Called 401.207.3787 (number listed for Kim Bogan on an email) NA No Name on VM. Left VM for FU


08/15/2025 Rbailey - Called 508.334.1000 Xfer'd to OR at University. Spoke with Matey he said that the BioMed we would need to talk to concerning these devices would be Kim Bogan. Sending email to Kim with Proposed times for David Andino to come either Nov 3 or 12 @9am

kimberly.bogan@crothall.com


08/15/2025 Rbailey - Called 774.482.0042 for Bill Walker on the PWO. NA Left VM for FU


08/15/2025 Rbailey - Called 508.735.4636 Spoke with Rebecca. She advised she did not have Philips in the OR at her location. She said she is at Memorial but her address is Belmont St not Lake Ave. She said these may be at University. She said Tom used to worked at University, but now he is at Memorial


08/15/2025 Rbailey - Called 508.334.1000 Asked for OR for Memorial. Spoke with Rebecca Gallapo and she was going to look for the devices. She asked me to call her at 508.735.4636


08/06/2025 YEspino Called 774-462-2300 to speak to Denis Gorman to verify the info sent in for the Pm's in question. Was able to speak to Denis and he advised that he has previously given somebody else the contact info for the person in the OR that this should go to. He then placed me on hold and asked if i was still there and then dropped the call.


08/06/2025 YEspino Called 774-269-8789 to speak to Thomas Lamarche to verify the info sent in for the Pm's in question. Was able to speak to Thomas and he advised that i needed to speak to Denis Gorman @ 774-462-2300 to be better assisted because he longer works for this site.

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
EPIQ CVx Ultrasound System IP 115965596 SN USO24B2838
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252509
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:19 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 25m
🚨 61.0 business days
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 66.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Aug 28, 1:19 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 92d 21h
👷
3 Technician Assigned Aug 28, 2:21 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-07T06:00:00.000+0000, 2025-11-07T00:00:00.000+0000, 2025-11-07T15:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 2m
🚨 39.0 business days
🆕
4 Status: Entered Oct 23, 11:34 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: a0h8Y00000HS2ftQAD, Joseph Nuovo
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-07T06:00:00.000+0000, 2025-11-07T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Brandi Rodriguez Oct 23, 11:45 AM
Scheduled For: 2025-11-07T14:00:00.000+0000
🚨 12.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Nov 7, 9:18 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 22h
⏱️
4x Labor Added Nov 7, 10:13 AM
Type: Labor, Travel
Status: Open
Qty: 1.25, 42
🚗
Status: Tech Off Site by Joseph Nuovo Nov 7, 10:49 AM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 1h 30m
🏁
Status: Closed by Joseph Nuovo Nov 7, 11:00 AM
From: Completed
To: Closed
Duration in Previous: 10m
⏱️
Labor Added Nov 7, 11:14 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 7, 11:19 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 19m
4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Nov 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m
3.0 business days
🧾
Invoice Created Nov 18, 3:53 PM
Invoice Number: SM-246521

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 38.7 business days (threshold: 2.0 business days)
Exceeded by 36.7 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Nov 7, 9:00 AM
Created
Feb 28, 6:54 PM
Invoice #
SM-246521

Work Details (5)

Name Type Status Qty Amount Date
WL-02999609 Labor Open 1.25 $0.00 Nov 7, 10:13 AM
WL-02999610 Labor Open 2 $275.00 Nov 7, 10:13 AM
WL-02999611 Travel Open 42 $0.00 Nov 7, 10:13 AM
WL-02999612 Travel Open 42 $0.00 Nov 7, 10:13 AM
WL-02999729 Labor Open 0.016666666666667 $38.00 Nov 7, 11:14 AM

Details