Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • Preventive Maintenance • PC
📍 UMASS Memorial Medical Center — 55 Lake Ave N, Worcester MA, 01655
Feb 28, 2025 → Nov 7, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Feb 28 → Mar 1 | Created | ▶ Running | 0 | 0 |
| Mar 1 → May 27 | Ready for Scheduling | ▶ Running | 61 | 61 |
| May 27 → Aug 28 | Ready for Release | ⏸ Paused | 65 | — |
| Aug 28 → Aug 28 | Ready for Scheduling | ▶ Running | 0 | 61 |
| Aug 28 → Oct 23 | Scheduled | ▶ Running | 38 | 99 |
| Oct 23 → Oct 23 | Entered | ▶ Running | 0 | 99 |
| Oct 23 → Nov 7 | Scheduled | ▶ Running | 11 | 110 |
| Nov 7 → Nov 7 | Tech On Site | ▶ Running | 0 | 110 |
08/28/2025 Rbailey - Rcvd call from 781.844.9358 Andrea Sweeney-Walsh. She said that Fridays would be best for Pediatrics. Scheduled David Andino to come on site Friday November 7, 2025 @9am. Sending email. Advising Planner
08/28/2025 Rbailey - Called 508.334.1000 Xfer'd to Echo spoke with Elizabeth Thornhill. She advised that they found the devices but Andrea was on Vacation. She confirmed USO24B2838 is in Scan Room 3 and USO24B2511 is in the 2nd FL Peds. Andrea was calling back and so I took that call
08/28/2025 Rbailey - Rcvd Text from Bill Walker with the Contact info for Andrea Sweeney-Walsh Cardiac Echo Manager 781.844.9358
08/28/2025 Rbailey - Called 774.482.0042 Spoke with Bill Walker. I advised that we were emailed by Andrea advising that she did not have these devices. He checked and said that Andrea should have them. He confirmed the one device as being on the 2nd floor and it was in the Pediatric Dept. The other device he could see but needed to follow up with someone
08/28/2025 Rbailey - Called 508.421.1300 Spoke with Britney. She will look for the devices. She advised that if they have them, her or Manny would be the POC
08/28/2025 Rbailey - Rcvd call from 508.723.0267 Brittany Gelsomino she checked the devices in the OR and they do not have these devices
08/28/2025 Rbailey - Called 508.735.5020 Spoke with Manny. He advised that he is not in today and to call the OR Front Desk and ask for Britney (Gelsamino) 508.421.1300
08/28/2025 Rbailey - Called 774.230.5552 for Danielle Beahn. NA Left VM for FU
08/28/2025 Rbailey - Rcvd call from 508.963.9556 Tara Zidonis she said these devices are not hers. She provided the number of Danielle Beahn (Bean) 774.230.5552 and Manny Cebollero 508.735.5020 in the OR
08/28/2025 Rbailey - Called 508.963.9556 Spoke with (Tara) girl who took the serial numbers and was going to check, but the rooms were currently in use, but she believed they may be theirs and she will FU
08/28/2025 Rbailey - Called 508.334.1000 asked for Cath Lab. Xfer'd to Scheduling. She said that she was going to the Cath Lab resource to 774.443.3860 she Xfer'd me to Kelly in the Cath Lab, Kelly gave me to the person who handles the equipment Tara (Zirones) number 508.963.9556
08/28/2025 Rbailey - Rcvd email from Kim Bogan asking Andrea Sweeney-Walsh to coordinate with us. Andre replied they do not have these and to check with Cath Lab or OR.
08/25/2025 Rbailey - Called 401.207.3787 (number listed for Kim Bogan on an email) NA No Name on VM. Left VM for FU
08/15/2025 Rbailey - Called 508.334.1000 Xfer'd to OR at University. Spoke with Matey he said that the BioMed we would need to talk to concerning these devices would be Kim Bogan. Sending email to Kim with Proposed times for David Andino to come either Nov 3 or 12 @9am
kimberly.bogan@crothall.com
08/15/2025 Rbailey - Called 774.482.0042 for Bill Walker on the PWO. NA Left VM for FU
08/15/2025 Rbailey - Called 508.735.4636 Spoke with Rebecca. She advised she did not have Philips in the OR at her location. She said she is at Memorial but her address is Belmont St not Lake Ave. She said these may be at University. She said Tom used to worked at University, but now he is at Memorial
08/15/2025 Rbailey - Called 508.334.1000 Asked for OR for Memorial. Spoke with Rebecca Gallapo and she was going to look for the devices. She asked me to call her at 508.735.4636
08/06/2025 YEspino Called 774-462-2300 to speak to Denis Gorman to verify the info sent in for the Pm's in question. Was able to speak to Denis and he advised that he has previously given somebody else the contact info for the person in the OR that this should go to. He then placed me on hold and asked if i was still there and then dropped the call.
08/06/2025 YEspino Called 774-269-8789 to speak to Thomas Lamarche to verify the info sent in for the Pm's in question. Was able to speak to Thomas and he advised that i needed to speak to Denis Gorman @ 774-462-2300 to be better assisted because he longer works for this site.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02999609 | Labor | Open | 1.25 | $0.00 | Nov 7, 10:13 AM |
| WL-02999610 | Labor | Open | 2 | $275.00 | Nov 7, 10:13 AM |
| WL-02999611 | Travel | Open | 42 | $0.00 | Nov 7, 10:13 AM |
| WL-02999612 | Travel | Open | 42 | $0.00 | Nov 7, 10:13 AM |
| WL-02999729 | Labor | Open | 0.016666666666667 | $38.00 | Nov 7, 11:14 AM |