Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252513 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Bridgeport Hospital Outpatient Radiology — 5520 Park Ave, Trumbull CT, 06611

Feb 28, 2025 → Nov 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (51 biz days early)
Active: 99 biz days
Paused: 79 biz days
🕐 Clock stopped: Completed (Nov 13, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸79d
⏸ Clock Paused
Status: Ready for Release
May 27 → Sep 18, 2025
79 business days (not counted)
37d
▶ Clock Running
Status: Scheduled
Sep 18 → Nov 12, 2025
37 business days (counted)
Running total: 98 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 12 → Nov 13, 2025
1 business day (counted)
Running total: 99 of ? biz days used
Created: Feb 28, 2025 Completed: Nov 13, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Sep 18 Ready for Release ⏸ Paused 79 —
Sep 18 → Nov 12 Scheduled ▶ Running 37 98
Nov 12 → Nov 13 Tech On Site ▶ Running 1 99
Dispatch 0.0d
Holding 79.5d (excluded)
Coordinators 98.7d
Field Work 0.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
79.5 days
Coordinators
98.7 days
Over SLA
Field Work
0.7 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Jan 30, 2026 Completed: Nov 13, 2025 (78 days early)
📅
177.1 days Total Age
⏱️
79.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
96.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 79.5 days stuck in "Ready for Release"
⏱️
Total Delay 96.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
79.5d
Scheduled
37.7d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/18/2025 Brod - received email from Mary confirming FSE onsite for 11/03 at 9am. located at 5520 Park Ave. Trumbull. WEST PAVILION. SUITE WP1-400 (red brick building).


09/08/2025 Rbailey - Sent 1st Attempt email to Mary Michelin skyler3307@aol.com proposing April Nuovo to come onsite Nov 3 @9 or 6 @10


09/02/2025 YEspino Called 203-373-9015 to speak to Mary Michelin to verify the Pm info sent in for this site. Was advised she currently is not in but the operator took a message and i will also send an email: mary.michelin@bpthosp.org

🔧 Work Performed
pm
🔍 Technician Findings
PM
⚠️ Problem Description
EPIQ 5 Ultrasound System IP 65872215 SN US515C0298
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252513
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:22 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 28m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:16 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 80.0 business days
👷
▶
3 Technician Assigned Sep 18, 2:34 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-03T00:00:00.000+0000, 2025-11-03T06:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 113d 22h
📅
Dispatch Scheduled by Brandi Rodriguez Sep 18, 2:42 PM
Scheduled For: 2025-11-03T15:00:00.000+0000
🚨 25.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Oct 23, 3:56 PM
Scheduled For: 2025-11-12T15:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by April Nuovo Nov 11, 11:36 AM
Scheduled For: 2025-11-12T17:30:00.000+0000
⏳ 1.0 business days
🔧
Status: Tech On Site by April Nuovo Nov 12, 1:52 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 55d 0h
⏱️
5x Labor Added Nov 12, 6:58 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 1.75, 62, 129
✔️
Status: Completed by April Nuovo Nov 12, 7:24 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 32m
🏁
Status: Closed by April Nuovo Nov 12, 7:49 PM
From: Completed
To: Closed
Duration in Previous: 25m
⏱️
▶
2 Labor Added Nov 13, 9:03 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 17m
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 26m
💰
Status: Invoiced by Josh Longway Nov 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:53 PM
Invoice Number: SM-246523

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 37.7 business days (threshold: 2.0 business days)
Exceeded by 35.7 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Nov 12, 12:30 PM
Created
Feb 28, 6:54 PM
Invoice #
SM-246523

Work Details (6)

Name Type Status Qty Amount Date
WL-03005325 Labor Open 1.25 $0.00 Nov 12, 6:58 PM
WL-03005326 Labor Open 1.75 $275.00 Nov 12, 6:58 PM
WL-03005327 Labor Open 2 $0.00 Nov 12, 6:58 PM
WL-03005328 Travel Open 62 $0.00 Nov 12, 6:58 PM
WL-03005329 Travel Open 129 $0.00 Nov 12, 6:58 PM
WL-03005779 Labor Open 0.016666666666667 $38.00 Nov 13, 9:03 AM

Details