Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252517 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 East Carolina Heart Institute Pitt County Memorial Hospital — 520 Moye Blvd, Greenville NC, 27834

Feb 28, 2025 → Feb 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (31 biz days early)
Active: 113 biz days
Paused: 125 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸125d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 25, 2025
125 business days (not counted)
52d
▶ Clock Running
Status: Scheduled
Nov 25 → Feb 12, 2026
52 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 113 of ? biz days used
Created: Feb 28, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Nov 25 Ready for Release ⏸ Paused 125 —
Nov 25 → Feb 12 Scheduled ▶ Running 52 113
Feb 12 → Feb 12 Tech On Site ▶ Running 0 113
Dispatch 0.0d
Holding 125.5d (excluded)
Coordinators 114.0d
Field Work 1.2d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
125.5 days
Coordinators
114.0 days
Over SLA
Field Work
1.2 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Mar 30, 2026 Completed: Feb 12, 2026 (46 days early)
📅
238.0 days Total Age
⏱️
125.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
113.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 125.5 days stuck in "Ready for Release"
⏱️
Total Delay 113.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
125.5d
Scheduled
53.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/06/2026 Brod - called 2528474251 to speak to Alex, went to biomed vm left message to reschedule for a day earlier.

11/25/2025 EMartin rcvd email from Jan Measley "That date is fine. Please contact Alex Bridgman upon arrival. (252)847-4251."

11/24/2025 EMartin Jan Measley in biomed sent email to Joseph.Bridgman@ecuhealth.org and GPinto@ecuhealth.org to confirm date 

11/18/2025 Mklose called 252 847 8437; Jessica Decker VM, LVM. sent email; jessica.decker@ecuhealth.org

11/06/2025 Cever sent email to gpinto@vidanthealth.com with date options

🔧 Work Performed
Travel to site. get to device. Performed ULS PM and T&V. There was an issue with Hardware test, called Philips FSE, Brandon Daniels. Created him a follow up incident case, per request, and finished PM.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
Sparq Ultrasound System IP 96008299 SN US12210798
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252517
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 126.0 business days
👷
▶
3 Technician Assigned Nov 25, 9:36 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 181d 18h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-02-13T17:00:00.000+0000, 2026-02-13T14:00:00.000+0000
🚨 53.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Feb 12, 8:53 AM
Scheduled For: 2026-02-12T14:00:00.000+0000
🔧
Status: Tech On Site by Patricia Gordon Feb 12, 9:22 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 78d 23h
⏱️
▶
2 2x Labor Added Feb 12, 5:04 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 7h 42m
💵
2x Expenses Added Feb 12, 5:30 PM
Type: Expenses, Travel
Status: Open
Qty: 1
🏁
Status: Closed by Patricia Gordon Feb 12, 7:00 PM
From: Completed
To: Closed
Duration in Previous: 1h 55m
⏳ 3.6 business days
⏱️
Labor Added Feb 18, 10:22 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 11:00 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 15h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 53.0 business days (threshold: 2.0 business days)
Exceeded by 51.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Feb 12, 9:00 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03103455 Labor Open 0.5 $0.00 Feb 12, 5:04 PM
WL-03103456 Labor Open 2 $275.00 Feb 12, 5:04 PM
WL-03103546 Expenses Open 1 $0.00 Feb 12, 5:30 PM
WL-03103547 Travel Open 1 $0.00 Feb 12, 5:30 PM
WL-03110065 Labor Open 0.016666666666667 $38.00 Feb 18, 10:22 AM

Details