Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252529 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 New York-Presbyterian/Queens — 5645 Main St, Flushing NY, 11355

Feb 28, 2025 → Sep 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (87 biz days early)
Active: 69 biz days
Paused: 73 biz days
🕐 Clock stopped: Completed (Sep 22, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸73d
⏸ Clock Paused
Status: Ready for Release
May 27 → Sep 10, 2025
73 business days (not counted)
▶ Clock Running
Status: On Hold
Sep 10 → Sep 22, 2025
8 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 69 of ? biz days used
Created: Feb 28, 2025 Completed: Sep 22, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Sep 10 Ready for Release ⏸ Paused 73 —
Sep 10 → Sep 22 On Hold ▶ Running 8 69
Sep 22 → Sep 22 Assigned ▶ Running 0 69
Dispatch 0.0d
Holding 82.5d (excluded)
Coordinators 61.0d
Billing 27.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
82.5 days
Coordinators
61.0 days
Over SLA
Billing
27.4 days
Over SLA
Created: Feb 28, 2025 Due: Jan 31, 2026 Completed: Sep 22, 2025 (131 days early)
📅
142.0 days Total Age
⏱️
73.5d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
65.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 73.5 days stuck in "Ready for Release"
⏱️
Total Delay 65.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
73.5d
On Hold
9.0d
Assigned
0.0d / 0.5d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
7.0d / 1.0d SLA
Invoiced
14.0d
Billing Correction Needed
6.4d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/16/2025 Jsackett - Deleted SM-242066, returned WO to Billing Correction for Update + Rebill. See Corrective Action notes for more info

09/10/2025 RArnold - This is an additional visit that was added to the PM contract. Tom confirmed that he does not want to proceed as he only needs the PMs done once a year to stay complainant. This WO can be canceled. Attached email to EWO.

09/02/2025 RArnold - Emailed Tom Maloney to schedule Andre for 12/15-12/17

(718) 670-1780

thm9010@nyp.org

🔧 Work Performed
Planner Labor Only
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System IP 93749036 SN US721B0989
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252529
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:22 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 28m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:16 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 74.0 business days
⏸️
Status: On Hold by Rebecca Arnold Sep 10, 10:53 AM
From: Ready for Release
To: On Hold
Duration in Previous: 105d 18h
⚠️ 9.0 business days
👷
▶
4 Technician Assigned Sep 22, 11:47 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Diana Cox
From: On Hold
To: Assigned
Duration in Previous: 12d 0h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Diana Cox
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 22, 2:35 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2h 45m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 12:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 21h
💰
Status: Invoiced by Josh Longway Sep 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 15h 44m
🚨 14.0 business days
💵
Status: Billing Review by Jane Sackett Oct 16, 4:27 PM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 20d 12h, 0m
⚠️ 6.9 business days
🏁
Status: Closed by Allison Belyea Oct 24, 1:47 PM
From: Billing Correction Needed
To: Closed
Duration in Previous: 7d 21h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 27, 8:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 19h
⏳ 4.5 business days
💰
Status: Invoiced by Josh Longway Oct 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 3d 19h
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:40 AM
Invoice Number: SM-245191

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Feb 28, 6:54 PM
Invoice #
SM-245191

Work Details (1)

Name Type Status Qty Amount Date
WL-02944531 Labor Open 0.016666666666667 $38.00 Sep 22, 11:48 AM

Details