Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252540 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Children's Hospital of the King'sDaughters — 601 Childrens Ln, Norfolk VA, 23507

Feb 28, 2025 → Jan 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 2, 2026
✓ SLA Met (32 biz days early)
Active: 127 biz days
Paused: 90 biz days
🕐 Clock stopped: Invoiced (Jan 13, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸90d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 3, 2025
90 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Entered
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 21, 2025
11 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Entered
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 72 of ? biz days used
45d
▶ Clock Running
Status: Scheduled
Oct 21 → Dec 29, 2025
45 business days (counted)
Running total: 117 of ? biz days used
▶ Clock Running
Status: Entered
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 117 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 12, 2026
9 business days (counted)
Running total: 126 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 126 of ? biz days used
▶ Clock Running
Status: Completed
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 126 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 126 of ? biz days used
▶ Clock Running
Status: Closed
Jan 12 → Jan 13, 2026
1 business day (counted)
Running total: 127 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 127 of ? biz days used
Created: Feb 28, 2025 Invoiced: Jan 13, 2026
Show SLA Clock Detail (15 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Oct 3 Ready for Release ⏸ Paused 90 —
Oct 3 → Oct 3 Scheduled ▶ Running 0 61
Oct 3 → Oct 3 Entered ▶ Running 0 61
Oct 3 → Oct 21 Scheduled ▶ Running 11 72
Oct 21 → Oct 21 Entered ▶ Running 0 72
Oct 21 → Dec 29 Scheduled ▶ Running 45 117
Dec 29 → Dec 29 Entered ▶ Running 0 117
Dec 29 → Jan 12 Scheduled ▶ Running 9 126
Jan 12 → Jan 12 Tech On Site ▶ Running 0 126
Jan 12 → Jan 12 Completed ▶ Running 0 126
Jan 12 → Jan 12 Tech Off Site ▶ Running 0 126
Jan 12 → Jan 13 Closed ▶ Running 1 127
Jan 13 → Jan 13 Incomplete ▶ Running 0 127
Dispatch 0.0d
Holding 90.5d (excluded)
Coordinators 128.2d
Field Work 0.3d
Incomplete 0.0d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
90.5 days
Coordinators
128.2 days
Over SLA
Field Work
0.3 days
Incomplete (excluded from total)
0.0 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Mar 2, 2026 Completed: Jan 13, 2026 (48 days early)
📅
217.0 days Total Age
⏱️
90.5d in Ready for Release Longest Stage
🔄
17 transitions Status Changes
⚠️
124.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Allan Klus — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 11, 2026
Visit 2 Jan 12, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 90.5 days stuck in "Ready for Release"
⏱️
Total Delay 124.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
90.5d
Scheduled
67.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Closed
4.9d / 1.0d SLA
Incomplete
0.0d
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/21/2025 RFosbury - assigned back to Allan Klus for now.

10/03/2025 RFosbury - reassigned to to Torey Fields. 

10/03/2025 RFosbury - rec'd email from Abigail Wilson at abigail.wilson@chkd.org confirming Allan Klus onsite Jan 12th at 11 AM

10/03/2025 RFosbury - emailed Christina Spargue at christina.sprague@chkd.org and Nathan Westrick at Nathan.Westrick@CHKD.ORG proposing Allan Klus onsite Jan 12th at 11 AM

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Transducer, X8-2t IP 83919106 SN B3J4FP
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252540
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:19 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 25m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 91.0 business days
👷
▶
3 Technician Assigned Oct 3, 1:14 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-12T16:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 128d 21h
👷
▶
5 Technician Assigned Oct 3, 2:44 PM
Technician Assigned → Status: Entered → Dispatch Scheduled → Technician Assigned → Status: Scheduled
🆕
Status: Entered by Rich Fosbury
From: Scheduled
To: Entered
Duration in Previous: 1h 34m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-12T16:00:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Torey Fields
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 1m
🚨 12.0 business days
🆕
▶
3 Status: Entered Oct 21, 4:47 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Allan Klus
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-12T16:00:00.000+0000
🚨 45.9 business days
🆕
▶
4 Status: Entered Dec 29, 9:18 AM
Status: Entered → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 2m
👷
Technician Assigned by Rich Fosbury
Technician: Allan Klus
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-12T05:00:00.000+0000, 2026-01-12T00:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Rich Fosbury Jan 8, 9:07 AM
Scheduled For: 2026-01-11T16:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Jan 8, 9:30 AM
Scheduled For: 2026-01-12T16:00:00.000+0000
⏳ 2.0 business days
💵
2x Expenses Added Jan 9, 12:38 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
2x Labor Added Jan 11, 3:59 PM
Type: Labor, Travel
Status: Open
Qty: 3.75, 177
🔧
Status: Tech On Site by Allan Klus Jan 12, 9:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 23h
⏱️
2x Labor Added Jan 12, 9:19 AM
Type: Labor, Travel
Status: Open
Qty: 0.75, 6
⏱️
▶
3 2x Labor Added Jan 12, 9:48 AM
2x Labor Added → Status: Completed → Status: Tech Off Site
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 43m
🚗
Status: Tech Off Site by Allan Klus
From: Completed
To: Tech Off Site
Duration in Previous: 1m
🏁
Status: Closed by Allan Klus Jan 12, 11:46 AM
From: Tech Off Site
To: Closed
Duration in Previous: 1h 55m
⚠️
Status: Incomplete by Douglas Pearce Jan 13, 10:06 AM
From: Closed
To: Incomplete
Duration in Previous: 22h 19m
💵
▶
2 Expenses Added Jan 13, 10:15 AM
Expenses Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Incomplete
To: Closed
Duration in Previous: 9m
⏳ 3.0 business days
⏱️
Labor Added Jan 15, 9:14 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 15, 9:22 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 23h
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 7m
💰
Status: Invoiced by Josh Longway Jan 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 11.6 business days (threshold: 2.0 business days)
Exceeded by 9.6 business days
Scheduled
Duration: 45.4 business days (threshold: 2.0 business days)
Exceeded by 43.4 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Jan 12, 11:00 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03059534 Expenses Open 1 $0.00 Jan 9, 12:38 PM
WL-03059535 Expenses Open 1 $0.00 Jan 9, 12:38 PM
WL-03060995 Labor Open 3.75 $0.00 Jan 11, 3:59 PM
WL-03060996 Travel Open 177 $0.00 Jan 11, 3:59 PM
WL-03061424 Labor Open 0.75 $0.00 Jan 12, 9:19 AM
WL-03061425 Travel Open 6 $0.00 Jan 12, 9:19 AM
WL-03061452 Labor Open 0.25 $0.00 Jan 12, 9:48 AM
WL-03061453 Labor Open 0.75 $275.00 Jan 12, 9:48 AM
WL-03062947 Expenses Open 1 $0.00 Jan 13, 10:15 AM
WL-03065855 Labor Open 0.016666666666667 $38.00 Jan 15, 9:14 AM

Details