Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252545 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Leesburg Regional Medical Center — 600 E Dixie Ave, Leesburg FL, 34748

Feb 28, 2025 → Feb 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (31 biz days early)
Active: 101 biz days
Paused: 137 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸137d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 15, 2025
137 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 61 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Dec 15 → Feb 11, 2026
39 business days (counted)
Running total: 100 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 12, 2026
1 business day (counted)
Running total: 101 of ? biz days used
Created: Feb 28, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Dec 15 Ready for Release ⏸ Paused 137 —
Dec 15 → Dec 15 Ready for Scheduling ▶ Running 0 61
Dec 15 → Dec 15 Assigned ▶ Running 0 61
Dec 15 → Feb 11 Scheduled ▶ Running 39 100
Feb 11 → Feb 12 Tech On Site ▶ Running 1 101
Dispatch 0.0d
Holding 137.5d (excluded)
Coordinators 100.8d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
137.5 days
Coordinators
100.8 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Feb 28, 2025 Due: Mar 30, 2026 Completed: Feb 12, 2026 (46 days early)
📅
237.1 days Total Age
⏱️
137.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
98.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 137.5 days stuck in "Ready for Release"
⏱️
Total Delay 98.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.1d / 1.0d SLA
Ready for Release
137.5d
Scheduled
39.7d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/04/2026 ALuman - reschedule to 2/11. device unavailable on regularly scheduled time 01/30/2026 ALuman - moved PM up to Tuesday 2/3. email confirmation sent to John Bliss

12/15/2025 mklose rcv emal from John Bliss, Confirmed Jared, Feb 10th @2pm

12/15/2025 mklose email to John Bliss, offered Jared, Feb 10th @2pm

11/19/2025 Cever responded to John advsing the Last PM date and advised we could adjust to june but would need a EL sogned

11/19/2025 Cever received email from John Bliss advising this device isnt due until June. escalated to mandy to confirm. she advsied the devcie was alst completed Feb 5th 2025. so is due in Feb.

11/07/2025 Cever email from Bliss, John J. <john.bliss@ufhealth.org> asking for date options advised he could accommodate most anything. Replied with dates for Dec and Feb PM's

11/03/2025 YEspino Sent an email to John Bliss @ jbliss@shands.ufl.edu to verify the Pm info sent in. 

🔧 Work Performed
Completed PM-Pass
🔍 Technician Findings
Completed PM-Pass
⚠️ Problem Description
EPIQ CVx Ultrasound System IP 95469426 SN USD21B1393
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252545
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 138.0 business days
📅
Status: Ready for Scheduling by Megan Klose Dec 15, 12:17 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 201d 20h
👷
▶
3 Technician Assigned Dec 15, 1:06 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 48m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-10T19:00:00.000+0000
🚨 32.0 business days
📅
Dispatch Scheduled by Ashley Luman Jan 30, 11:18 AM
Scheduled For: 2026-02-03T19:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Ashley Luman Feb 4, 11:21 AM
Scheduled For: 2026-02-11T19:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Jared Heisler Feb 11, 2:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 58d 1h
🚗
▶
2 2x Travel Added Feb 11, 7:23 PM
2x Travel Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Jared Heisler Feb 11, 7:37 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 38m, 0m
⏱️
Labor Added Feb 12, 11:28 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 12, 11:37 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 59m
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:52 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 15m
💰
Status: Invoiced by Josh Longway Feb 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 8m

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 39.7 business days (threshold: 2.0 business days)
Exceeded by 37.7 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jared Heisler
Scheduled
Feb 11, 2:00 PM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03101930 Travel Open 60 $0.00 Feb 11, 7:23 PM
WL-03101931 Travel Open 84 $0.00 Feb 11, 7:23 PM
WL-03101939 Labor Open 1.5 $0.00 Feb 11, 7:26 PM
WL-03101940 Labor Open 1.5 $275.00 Feb 11, 7:26 PM
WL-03101941 Labor Open 1 $0.00 Feb 11, 7:26 PM
WL-03102849 Labor Open 0.016666666666667 $38.00 Feb 12, 11:28 AM

Details