Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252563 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 AtlantiCare Regional Medical Center — 65 W Jimmie Leeds Rd, Pomona NJ, 08240

Feb 28, 2025 → Nov 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (26 biz days early)
Active: 66 biz days
Paused: 116 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸116d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 12, 2025
116 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 18, 2025
4 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 66 of ? biz days used
Created: Feb 28, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Nov 12 Ready for Release ⏸ Paused 116 —
Nov 12 → Nov 12 Assigned ▶ Running 0 61
Nov 12 → Nov 18 Scheduled ▶ Running 4 65
Nov 18 → Nov 19 Tech On Site ▶ Running 1 66
Dispatch 0.0d
Holding 116.5d (excluded)
Coordinators 66.0d
Field Work 1.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
116.5 days
Coordinators
66.0 days
Over SLA
Field Work
1.7 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Dec 30, 2025 Completed: Nov 19, 2025 (41 days early)
📅
182.0 days Total Age
⏱️
116.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
63.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 116.5 days stuck in "Ready for Release"
⏱️
Total Delay 63.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
116.5d
Assigned
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Closed
0.5d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12/2025 Cever received email from cmuhlbaier@atlanticare.org asking for Nov 18th starting at 10 a.m. confirmed appt

11/03/2025 Cever sent Date options to Kind, Tiffany <TKind@atlanticare.org> and Muhlbaier, Christina <CMuhlbaier@atlanticare.org>

Customer wants to wait until closer to month due.

🔧 Work Performed
Transducer, X8-2t IP 113830056 SN F0GN2R
🔍 Technician Findings
Transducer, X8-2t IP 113830056 SN F0GN2R
⚠️ Problem Description
Transducer, X8-2t IP 113830056 SN F0GN2R
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252563
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 117.0 business days
👷
▶
4 Technician Assigned Nov 12, 9:47 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 168d 18h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-18T17:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Nov 18, 1:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 3h
⏱️
▶
2 2x Labor Added Nov 19, 5:51 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 16h 5m, 0m
⏱️
▶
2 Labor Added Nov 19, 9:25 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3h 37m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Nov 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:41 PM
Invoice Number: SM-247145

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Nov 18, 12:30 PM
Created
Feb 28, 6:54 PM
Invoice #
SM-247145

Work Details (3)

Name Type Status Qty Amount Date
WL-03012653 Labor Open 1 $275.00 Nov 19, 5:51 AM
WL-03012654 Labor Open 1 $0.00 Nov 19, 5:51 AM
WL-03012805 Labor Open 0.016666666666667 $38.00 Nov 19, 9:25 AM

Details