Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252591 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Baystate Health Inc — 759 Chestnut St, Springfield MA, 01199

Feb 28, 2025 → Feb 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✗ SLA Missed
Active: 61 biz days
Paused: 169 biz days
🕐 Clock stopped: Completed (Feb 2, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸169d
⏸ Clock Paused
Status: Ready for Release
May 27 → Feb 2, 2026
169 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Feb 28, 2025 Completed: Feb 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Feb 2 Ready for Release ⏸ Paused 169 —
Feb 2 → Feb 2 Assigned ▶ Running 0 61
Dispatch 0.0d
Holding 169.5d (excluded)
Coordinators 61.0d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
169.5 days
Coordinators
61.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Feb 28, 2025 Due: Jan 30, 2026 Completed: Feb 2, 2026 (2 days late)
📅
230.0 days Total Age
⏱️
169.5d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
64.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 169.5 days stuck in "Ready for Release"
⏱️
Total Delay 64.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
169.5d
Assigned
0.0d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/05/2026 Rbailey - Combined emails into 1 thread for Visibility. Looking for Signed and Returned


12/29/2025 Brod - sent EL to nigel.cubin@baystatehealth.org

12/29/2025 Rbailey - Called 413.896.9104 Spoke with Nigel Cubin. He advised that they Transducer X8-2t's are being handled in house now and to send him an EL. Advising Planner

nigel.cubin@baystatehealth.org


10/01/2025 YEspino Called 413-794-3773 to speak to Qiwen Ye to verify the PM info sent in. Went to vm but was unable to leave a message because the mailbox was full.


10/01/2025 YEspino Called 413-794-9764 to speak to Nigel to verify the PM info sent in. Went straight to vm so i left a message.


09/11/2025 YEspino Called 413-794-9764 to speak to Nigel Cubin to verify the Pm info sent in for the devices in question. Was unable to speak to him or leave a message.

🔧 Work Performed
Exception Letter
⚠️ Problem Description
Transducer, X8-2t IP 101514077 SN F07LZ0
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252591
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:19 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 25m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 170.0 business days
👷
▶
4 Technician Assigned Feb 2, 7:13 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Mandy Newman
From: Ready for Release
To: Assigned
Duration in Previous: 250d 16h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 10:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 17h 36m

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03087557 Labor Open 0.016666666666667 $38.00 Feb 2, 7:14 AM

Details