Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252614 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 BRODY SCHOOL OF MEDICINE-ECHI — 115 Heart Dr, Greenville NC, 27834

Feb 28, 2025 → Jan 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 2, 2026
✓ SLA Met (37 biz days early)
Active: 73 biz days
Paused: 139 biz days
🕐 Clock stopped: Completed (Jan 6, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸139d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 17, 2025
139 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 22, 2025
3 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 22 → Jan 6, 2026
9 business days (counted)
Running total: 73 of ? biz days used
Created: Feb 28, 2025 Completed: Jan 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Dec 17 Ready for Release ⏸ Paused 139 —
Dec 17 → Dec 22 Ready for Scheduling ▶ Running 3 64
Dec 22 → Jan 6 Scheduled ▶ Running 9 73
Dispatch 0.0d
Holding 139.5d (excluded)
Coordinators 72.9d
Field Work 0.1d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
139.5 days
Coordinators
72.9 days
Over SLA
Field Work
0.1 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Mar 2, 2026 Completed: Jan 6, 2026 (55 days early)
📅
211.2 days Total Age
⏱️
139.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
75.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 139.5 days stuck in "Ready for Release"
⏱️
Total Delay 75.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
64.3d / 1.0d SLA
Ready for Release
139.5d
Scheduled
8.6d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
7.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30/2025 EMartin sent email to Susan to attempt to move up times per FSE request per email from Susan "I’m sorry but our schedule are full and have already rearranged the patients for the afternoon."

12/17/2025 Mklose rcvd email from Susan, confirm Patty January 5th @3

12/15/2025 mklose called 254-744-9001; spoke to Pam; sent email for these devices and offered January 6th ** Vidant Cardiology is *permanently closed**

11/06/2025 Cever Called 252.816.2097 Called number for William Wiseman. Phone just rang and rang and then disconnected. sending email as well Wiseman, William <William.Wiseman@ecuhealth.org>

10/24/2025 Rbailey - Called 252.847.4100 Asked for Cardiology. She Xfer'd me to the Heart Center. Pressed 0 for Patient rep. Spoke with lady who Xfer'd me to her Manager Victoria Mitchell. NA left VM for FU


10/24/2025 Rbailey - Called 252.847.4100 Xfer'd to BioMed. NA Left VM for FU


10/24/2025 Rbailey - The address on WO 850 WH Smith Blvd, Greenville, NC 27834 is showing Permanently Closed. Pressed 4 for all other calls. Pressed 1 Spoke with man who was in Billing and he was unsure how to help.  


10/24/2025 Rbailey - Called 252.816.2097 Called number for William Wiseman. Phone just rang and rang and then disconnected


10/09/2025 Cever sent first email to Wiseman, William <William.Wiseman@ecuhealth.org> trying to lock in for Jan 6th starting at 10:30 a.m.

🔧 Work Performed
while onsite, Performed ULS PM and T&V per instruction successfully. Travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System IP 97584112 SN US622B1259
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252614
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 140.0 business days
📅
Status: Ready for Scheduling by Megan Klose Dec 17, 4:47 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 204d 1h
⏳ 3.9 business days
👷
▶
4 Technician Assigned Dec 22, 2:32 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 21h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-05T17:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-05T20:00:00.000+0000
⚠️ 9.0 business days
⏱️
▶
2 3x Labor Added Jan 5, 7:39 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 14d 5h
🏁
Status: Closed by Patricia Gordon Jan 5, 8:31 PM
From: Completed
To: Closed
Duration in Previous: 47m
⚠️ 7.4 business days
⏱️
Labor Added Jan 14, 10:03 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 14, 10:08 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 8d 13h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Jan 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Ready for Scheduling
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Jan 5, 3:00 PM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03054212 Labor Open 1.5 $275.00 Jan 5, 7:39 PM
WL-03054213 Labor Open 0.25 $0.00 Jan 5, 7:39 PM
WL-03054214 Travel Open 1 $0.00 Jan 5, 7:39 PM
WL-03064425 Labor Open 0.016666666666667 $38.00 Jan 14, 10:03 AM

Details