Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252615 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 BRODY SCHOOL OF MEDICINE-ECHI — 115 Heart Dr, Greenville NC, 27834

Feb 28, 2025 → Jan 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 2, 2026
✓ SLA Met (37 biz days early)
Active: 67 biz days
Paused: 145 biz days
🕐 Clock stopped: Completed (Jan 6, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸145d
⏸ Clock Paused
Status: Ready for Release
May 27 → Dec 26, 2025
145 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Jan 6, 2026
6 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 67 of ? biz days used
Created: Feb 28, 2025 Completed: Jan 6, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Dec 26 Ready for Release ⏸ Paused 145 —
Dec 26 → Dec 26 Ready for Scheduling ▶ Running 0 61
Dec 26 → Jan 6 Scheduled ▶ Running 6 67
Jan 6 → Jan 6 Tech On Site ▶ Running 0 67
Dispatch 0.0d
Holding 145.5d (excluded)
Coordinators 68.2d
Field Work 1.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
145.5 days
Coordinators
68.2 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Mar 2, 2026 Completed: Jan 7, 2026 (54 days early)
📅
212.3 days Total Age
⏱️
145.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
70.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 145.5 days stuck in "Ready for Release"
⏱️
Total Delay 70.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.2d / 1.0d SLA
Ready for Release
145.5d
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
6.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30/2025 EMartin sent email to Susan to attempt to move up times per FSE request per email from Susan "I’m sorry but our schedule are full and have already rearranged the patients for the afternoon."

12/26/2025 Mklose rcvd email from Susan confirm date and time

12/24/2025 Mklose sent email to Susan, and Pam. to follow up on date and time

12/15/2025 mklose called 254-744-9001; spoke to Pam; sent email for these devices and offered January 6th ** Vidant Cardiology is *permanently closed**

12/15/2025 Mklose called 252-758-3211; Secretary will get message over to someone to return call

12/15/2025 MKlose called 252-617-5809; couldn't hear anything. 

12/15/2025 MKlose called 252-816-2097. female answered. I asked for William Wiseman, line went blank.

11/06/2025 Cever Called 252.816.2097 Called number for William Wiseman. Phone just rang and rang and then disconnected. sending email as well Wiseman, William <William.Wiseman@ecuhealth.org>

10/24/2025 Rbailey - Called 252.847.4100 Asked for Cardiology. She Xfer'd me to the Heart Center. Pressed 0 for Patient rep. Spoke with lady who Xfer'd me to her Manager Victoria Mitchell. NA left VM for FU


10/24/2025 Rbailey - Called 252.847.4100 Xfer'd to BioMed. NA Left VM for FU


10/24/2025 Rbailey - The address on WO 850 WH Smith Blvd, Greenville, NC 27834 is showing Permanently Closed. Pressed 4 for all other calls. Pressed 1 Spoke with man who was in Billing and he was unsure how to help.  


10/24/2025 Rbailey - Called 252.816.2097 Called number for William Wiseman. Phone just rang and rang and then disconnected


10/09/2025 Cever sent first email to Wiseman, William <William.Wiseman@ecuhealth.org> trying to lock in for Jan 6th starting at 10:30 a.m.

🔧 Work Performed
Time spent emailing customers, reviewing schedules, EMSAR U. Travel to site. Get to device, Performed ULS PM and T&V per instruction successfully.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System IP 97584113 SN US622B1030
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252615
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 146.0 business days
📅
Status: Ready for Scheduling by Megan Klose Dec 26, 9:25 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 212d 18h
👷
▶
3 Technician Assigned Dec 26, 10:49 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 23m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2026-01-06T17:00:00.000+0000, 2026-01-06T18:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Patricia Gordon Jan 6, 1:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 2h
✔️
Status: Completed by Patricia Gordon Jan 6, 3:35 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 57m
⏱️
4x Labor Added Jan 6, 8:03 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 0.25, 1
🏁
Status: Closed by Patricia Gordon Jan 6, 9:21 PM
From: Completed
To: Closed
Duration in Previous: 5h 46m
⚠️ 6.3 business days
⏱️
▶
2 Labor Added Jan 14, 11:22 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 7d 14h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Jan 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Jan 6, 1:00 PM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03055558 Labor Open 2.5 $0.00 Jan 6, 8:03 PM
WL-03055559 Labor Open 0.25 $0.00 Jan 6, 8:03 PM
WL-03055560 Labor Open 2 $275.00 Jan 6, 8:03 PM
WL-03055561 Travel Open 1 $0.00 Jan 6, 8:03 PM
WL-03064565 Labor Open 0.016666666666667 $38.00 Jan 14, 11:22 AM

Details