Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252617 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Suburban Hospital — 8600 Old Georgetown Rd, Bethesda MD, 20814

Feb 28, 2025 → Feb 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (36 biz days early)
Active: 112 biz days
Paused: 121 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸121d
⏸ Clock Paused
Status: Ready for Release
May 27 → Nov 19, 2025
121 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 61 of ? biz days used
51d
▶ Clock Running
Status: Scheduled
Nov 19 → Feb 5, 2026
51 business days (counted)
Running total: 112 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 112 of ? biz days used
Created: Feb 28, 2025 Completed: Feb 5, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Nov 19 Ready for Release ⏸ Paused 121 —
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 61
Nov 19 → Nov 19 Assigned ▶ Running 0 61
Nov 19 → Feb 5 Scheduled ▶ Running 51 112
Feb 5 → Feb 5 Tech On Site ▶ Running 0 112
Dispatch 0.0d
Holding 121.5d (excluded)
Coordinators 112.5d
Field Work 0.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
121.5 days
Coordinators
112.5 days
Over SLA
Field Work
0.8 days
Billing
1.4 days
Over SLA
Created: Feb 28, 2025 Due: Mar 30, 2026 Completed: Feb 5, 2026 (53 days early)
📅
233.0 days Total Age
⏱️
121.5d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
113.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 121.5 days stuck in "Ready for Release"
⏱️
Total Delay 113.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
121.5d
Assigned
0.0d / 0.5d SLA
Scheduled
51.5d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.3d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/19/2025 Mklose called 301-896-3345, Jeff adv not poc. xfer to Osiris. adv device is in ICU. Confirm February 5th @10am

11/10/2025 Mklose sent 1st attempt email to offered Feb 6th at 10am; os@jhmi.edu

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Sparq Ultrasound System IP 74874198 SN US31811873
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252617
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:19 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 25m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 122.0 business days
📅
▶
5 Status: Ready for Scheduling Nov 19, 2:44 PM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Allan Klus
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-05T15:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
🚨 52.0 business days
🔧
Status: Tech On Site by Allan Klus Feb 5, 9:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 77d 19h
⏱️
4x Labor Added Feb 5, 10:19 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 1, 76
⏱️
Labor Added Feb 5, 11:51 AM
Type: Labor
Status: Open
Qty: 2
✔️
▶
2 Status: Completed Feb 5, 3:54 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
💵
▶
2 4x Expenses Added Feb 5, 4:01 PM
4x Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.25
🚗
Status: Tech Off Site by Allan Klus Feb 5, 4:11 PM
From: Completed, Tech Off Site
To: Tech Off Site, Closed
Duration in Previous: 17m, 0m
⏳ 5.0 business days
⏱️
▶
2 Labor Added Feb 11, 9:25 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Feb 13, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 8m

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 51.5 business days (threshold: 2.0 business days)
Exceeded by 49.5 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Feb 5, 10:00 AM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (12)

Name Type Status Qty Amount Date
WL-03092761 Labor Open 2 $0.00 Feb 5, 10:19 AM
WL-03092762 Expenses Open 1 $0.00 Feb 5, 10:19 AM
WL-03092763 Expenses Open 1 $0.00 Feb 5, 10:19 AM
WL-03092764 Travel Open 76 $0.00 Feb 5, 10:19 AM
WL-03093012 Labor Open 2 $275.00 Feb 5, 11:51 AM
WL-03093688 Labor Open 2 $0.00 Feb 5, 3:56 PM
WL-03093710 Expenses Open 1 $0.00 Feb 5, 4:01 PM
WL-03093708 Expenses Open 1 $0.00 Feb 5, 4:01 PM
WL-03093709 Expenses Open 1 $0.00 Feb 5, 4:01 PM
WL-03093711 Travel Open 76 $0.00 Feb 5, 4:01 PM
WL-03093728 Labor Open 2.25 $0.00 Feb 5, 4:05 PM
WL-03100645 Labor Open 0.016666666666667 $38.00 Feb 11, 9:25 AM

Details