Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252618 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Cardiology Manassas — 8640 Sudley Rd Suite 302, Manassas VA, 20110

Feb 28, 2025 → Nov 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 24, 2025
✓ SLA Met (13 biz days early)
Active: 119 biz days
Paused: 53 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸53d
⏸ Clock Paused
Status: Ready for Release
May 27 → Aug 12, 2025
53 business days (not counted)
58d
▶ Clock Running
Status: Scheduled
Aug 12 → Nov 4, 2025
58 business days (counted)
Running total: 119 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 119 of ? biz days used
Created: Feb 28, 2025 Completed: Nov 4, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Aug 12 Ready for Release ⏸ Paused 53 —
Aug 12 → Nov 4 Scheduled ▶ Running 58 119
Nov 4 → Nov 4 Tech On Site ▶ Running 0 119
Dispatch 0.0d
Holding 53.5d (excluded)
Coordinators 120.0d
Field Work 0.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
53.5 days
Coordinators
120.0 days
Over SLA
Field Work
0.6 days
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Nov 24, 2025 Completed: Nov 4, 2025 (20 days early)
📅
172.0 days Total Age
⏱️
61.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
117.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 61.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 117.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
53.5d
Scheduled
59.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/12/2025 Cever received email from ron.degoosh@uvahealth.org confirming FSE onsite for Oct 3rd and 4th for all 3 sites

08/04/2025 Rbailey - Sent First Attempt email for Warranty to Kevin Liang to Propose for Allan to come onsite on Nov 3, 2025 at Noon kevin.liang@uvahealth.org

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ CVx Ultrasound System IP 115846856 SN USO24B2609
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252618
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:19 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 25m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 54.0 business days
👷
▶
3 Technician Assigned Aug 12, 11:29 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-04T16:00:00.000+0000, 2025-11-04T16:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 76d 19h
🚨 59.0 business days
🔧
Status: Tech On Site by Allan Klus Nov 4, 11:11 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 84d 0h
⏱️
2x Labor Added Nov 4, 11:38 AM
Type: Labor, Travel
Status: Open
Qty: 1, 21
⏱️
▶
2 Labor Added Nov 4, 12:31 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 22m, 0m
🏁
Status: Closed by Allan Klus Nov 4, 3:57 PM
From: Tech Off Site
To: Closed
Duration in Previous: 3h 22m
⏱️
▶
2 Labor Added Nov 5, 9:29 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 34m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Nov 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:37 PM
Invoice Number: SM-245820

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 59.0 business days (threshold: 2.0 business days)
Exceeded by 57.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Nov 4, 11:30 AM
Created
Feb 28, 6:54 PM
Invoice #
SM-245820

Work Details (4)

Name Type Status Qty Amount Date
WL-02995570 Labor Open 1 $0.00 Nov 4, 11:38 AM
WL-02995571 Travel Open 21 $0.00 Nov 4, 11:38 AM
WL-02995588 Labor Open 1.5 $275.00 Nov 4, 12:31 PM
WL-02996790 Labor Open 0.016666666666667 $38.00 Nov 5, 9:29 AM

Details