Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252629 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 VA Medical Center West Haven — 950 Campbell Ave, West Haven CT, 06516

Feb 28, 2025 → Nov 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed
Active: 161 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jun 23, 2025
18 business days (not counted)
100d
▶ Clock Running
Status: Ready for Scheduling
Jun 23 → Nov 14, 2025
100 business days (counted)
Running total: 161 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 161 of ? biz days used
Created: Feb 28, 2025 Completed: Nov 14, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Jun 23 Ready for Release ⏸ Paused 18 —
Jun 23 → Nov 14 Ready for Scheduling ▶ Running 100 161
Nov 14 → Nov 14 Assigned ▶ Running 0 161
Dispatch 0.0d
Holding 18.5d (excluded)
Coordinators 162.0d
Billing 5.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
18.5 days
Coordinators
162.0 days
Over SLA
Billing
5.0 days
Over SLA
Created: Feb 28, 2025 Due: Oct 31, 2025 Completed: Nov 14, 2025 (13 days late)
📅
179.0 days Total Age
⏱️
101.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
165.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 101.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 165.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
162.0d / 1.0d SLA
Ready for Release
18.5d
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/11/2025 Cever per email from Degray, Steven J. <Steven.Degray@va.gov>this device was returned to philips for repairs. sent 2nd attempt EL

10/30/2025 Cever per email from Degray, Steven J. <Steven.Degray@va.gov> this device was returned to Philips for a repair. send EL to be signed.

10/23 Brod - sent follow up email to see if repair was completed for B2XD5J to proceed with the PM


10/10/2025 Brod - sent follow up email to have FSE onsite for 10/23


08/29/2025 Brod - Sent email to Isaac McBride to have FSE JN onsite for 09/29-09/30 to complete 8 units


07/11/2025 Rbailey - Called 203.641.5244 Spoke with Isaac. He just returned. Resending email for Visibility


07/01/2025 Rbailey - Called 203.641.5244 NA Got the VM for Isaac McBride. Left VM for FU or said to reply to email


06/27/2025 Cever sent email to Degray, Steven J. <Steven.Degray@va.gov> and McBride, Isaac <Isaac.McBride@va.gov> offering dates for scheduling.

PMKPIEXEMPT_POC

06/23/2025 Rbailey - Rcvd Email from Moses Igah moses.igah@va.gov that device is in active inventory and to Coordinate Sheduling with Steve Degray and Isaac McBride. Advising Planner to get FSE/Date/Time


06/19/2025 Rbailey - Sent 1st Attempt Email to steven.degray@va.gov adnan.malik2@va.gov and moses.igah@va.gov to confirm that the devices are still in their active inventory

🔧 Work Performed
Planner Labor
⚠️ Problem Description
Transducer, X8-2t IP 88705405 SN B2XD5J
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252629
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:22 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 27m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:13 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 19.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Jun 23, 10:05 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 26d 17h
🚨 101.0 business days
👷
▶
4 Technician Assigned Nov 14, 9:33 AM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 144d 0h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 17, 9:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
⏳ 4.5 business days
💰
Status: Invoiced by Josh Longway Nov 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 3d 18h
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:41 PM
Invoice Number: SM-247149

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Ready for Scheduling
Duration: 101.0 business days (threshold: 1.0 business days)
Exceeded by 100.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Feb 28, 6:54 PM
Invoice #
SM-247149

Work Details (1)

Name Type Status Qty Amount Date
WL-03007212 Labor Open 0.016666666666667 $38.00 Nov 14, 9:34 AM

Details