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← WO Overview

WO-01252633 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Peter Lenchur, MD — 776 E 3rd Ave, Roselle NJ, 07203

Feb 28, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 24, 2025
✗ SLA Missed
Active: 74 biz days
Paused: 96 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸96d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 14, 2025
96 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 22, 2025
6 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Entered
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 22 → Oct 29, 2025
5 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 29 → Oct 31, 2025
2 business days (counted)
Running total: 74 of ? biz days used
Created: Feb 28, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Oct 14 Ready for Release ⏸ Paused 96
Oct 14 → Oct 22 Scheduled ▶ Running 6 67
Oct 22 → Oct 22 Entered ▶ Running 0 67
Oct 22 → Oct 29 Scheduled ▶ Running 5 72
Oct 29 → Oct 31 Tech On Site ▶ Running 2 74
Dispatch 0.0d
Holding 96.5d (excluded)
Coordinators 73.9d
Field Work 3.0d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
96.5 days
Coordinators
73.9 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Sep 24, 2025 Completed: Oct 31, 2025 (36 days late)
📅
170.0 days Total Age
⏱️
96.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
71.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 96.5 days stuck in "Ready for Release"
⏱️
Total Delay 71.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
96.5d
Scheduled
12.9d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
3.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/22/2025 RArnold -Dianne confrimed reschedule date. Updated to Nkosi for 10/29 @ 8am

10/22/2025 RArnold- Called 908.241.5545 for Tiffany or Dianne. Tiffany is off and Dianne is on the phone. Sending email to reschedule for nkosi for 10/29 @ 8am. 


10/14/2025 Rbailey - Called 908.241.5545 Spoke with Tiffany. She Confirmed the device is there. She said that she would not be there on Wednesday but the Office Manager would be and she could be the POC.Dianne Provenzano 908.241.5545. Sending email that Vivian Hyde will be the FSE on Oct 22 @1230. Advising Planner

dianne.provenzano@rwjbh.org

elvietiffany.olivier@rwjbh.org


10/10/2025 Rbailey - Called 908.241.5545 Spoke with Tiffany. I advised that CE is showing this device at Lenchur Nuclear Imaging is at 776 E 3rd St Roselle N.J. I told her Angie did not see the device, but she is at a different location.. Tiffany is going to Check to try to confirm the device (She is at 776) but the Tech was using the machine and call back


10/10/2025 Rbailey - Called 973.332.5000 Xfer'd to CE. Spoke with Amir. He advised that Lenchur Nuclear Imaging is at 776 E 3rd St Roselle N.J. he said the location may also use the number 455365


08/29/2025 RArnold - Called 17323315729 for Carmine. He asked that i send him an email with the SN# so he can help track it down. 

carmine.amato@rwjbh.org


06/23/2025 Rbailey - Called 732.331.5729 the number for Carmine Amato for US924R0056. Phone rang Busy


06/23/2025 Rbailey - Called 862.210.4224 and Spoke with Angie. (ANGIE is Anjeza Berberi) I advised that I was looking to schedule the device at Lenchur, but she said that the device I inquired about was not the device that Lenchur has. Actually she is not showing either of these devices at her location and gave me different serials for Lenchur and West Orange. There are other Cardiology offices that are owned by the hospital but she wouldn't know the Serial #s


06/23/2025 Rbailey - Called 908.241.5545 Spoke with Tiffany (in Imaging) who said we need to schedule with Angie the Echo Tech manager (who is at the Hospital) 862.210.4224. She did not remember Angie's last name


06/23/2025 Rbailey - Called 973.322.5000 back and asked for BioMed. Spoke with Man who advised that the address is correct but name is under Lenchur Nuclear Imaging


06/23/2025 Rbailey - Called 908.259.8817 as this number matched the address given and notes by Mary for Carmine. Spoke with New Jersey Cancer Care and they were not familiar with Carmine and have no ULS equipment she advised


06/23/2025 Rbailey - Called 973.332.5000 Asked for CE. Spoke with Zoey in CE. She shows device US924R0056 as being at 776 E 3rd St Roselle N.J. She also searched for US924R1262 and is not seeing it in their system. She even tried an i instead of a one and it still did not come up in their system


06/13/2025 MHamersley - called 908-259-8817, office is closed for day, will try back monday; Carmine Amato (POC for an incident last month) email: carmine.amato@rwjbh.org ; Address: 776 E 3rd St Roselle N.J.


06/13/2025 MHamersley - called 845-664-2017, spoke to Anjeza Berberi, they do not have these SNs at St Barnabas Med Center; 


WO-01252633

Affiniti CVx Ultrasound System IP 114266224 SN US924R0056

WO-01252634

Affiniti CVx Ultrasound System IP 114584605 SN US924R1262

🔧 Work Performed
Affiniti CVx Ultrasound System IP 114266224 SN US924R0056
🔍 Technician Findings
Affiniti CVx Ultrasound System IP 114266224 SN US924R0056
⚠️ Problem Description
Affiniti CVx Ultrasound System IP 114266224 SN US924R0056
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252633
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:22 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 27m
🚨 61.0 business days
Status: Ready for Release by Mandy Newman May 27, 4:12 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 97.0 business days
👷
3 Technician Assigned Oct 14, 12:30 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-22T16:30:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 139d 20h
⚠️ 7.0 business days
🆕
4 Status: Entered Oct 22, 10:33 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Nkosi Wilson
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-29T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1m
⚠️ 6.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Oct 29, 8:32 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 21h
3.0 business days
⏱️
2 2x Labor Added Oct 31, 4:07 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 7h, 0m
2.0 business days
⏱️
2 Labor Added Nov 3, 3:05 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 0h
4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
💰
Status: Invoiced by Josh Longway Nov 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m
2.0 business days
🧾
Invoice Created Nov 10, 4:36 PM
Invoice Number: SM-245830

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Oct 29, 8:00 AM
Created
Feb 28, 6:54 PM
Invoice #
SM-245830

Work Details (3)

Name Type Status Qty Amount Date
WL-02992074 Labor Open 2 $0.00 Oct 31, 4:07 PM
WL-02992075 Labor Open 2 $275.00 Oct 31, 4:07 PM
WL-02994301 Labor Open 0.016666666666667 $38.00 Nov 3, 3:05 PM

Details