Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01252645 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Roswell OB/GYN — 5780 Peachtree Dunwoody Rd, Atlanta GA, 30342

Feb 28, 2025 → Jan 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 4, 2026
✓ SLA Met (18 biz days early)
Active: 107 biz days
Paused: 107 biz days
🕐 Clock stopped: Completed (Jan 8, 2026)
▶ Clock Running
Status: Created
Feb 28 → Mar 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
61d
▶ Clock Running
Status: Ready for Scheduling
Mar 1 → May 27, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸107d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 29, 2025
107 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 61 of ? biz days used
45d
▶ Clock Running
Status: Scheduled
Oct 29 → Jan 7, 2026
45 business days (counted)
Running total: 106 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 7 → Jan 8, 2026
1 business day (counted)
Running total: 107 of ? biz days used
Created: Feb 28, 2025 Completed: Jan 8, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 28 → Mar 1 Created ▶ Running 0 0
Mar 1 → May 27 Ready for Scheduling ▶ Running 61 61
May 27 → Oct 29 Ready for Release ⏸ Paused 107 —
Oct 29 → Oct 29 Assigned ▶ Running 0 61
Oct 29 → Jan 7 Scheduled ▶ Running 45 106
Jan 7 → Jan 8 Tech On Site ▶ Running 1 107
Dispatch 0.0d
Holding 107.5d (excluded)
Coordinators 106.5d
Field Work 2.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
107.5 days
Coordinators
106.5 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 28, 2025 Due: Feb 4, 2026 Completed: Jan 8, 2026 (27 days early)
📅
214.0 days Total Age
⏱️
107.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
108.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 369 days old
🚨
Primary Delay 107.5 days stuck in "Ready for Release"
⏱️
Total Delay 108.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
61.0d / 1.0d SLA
Ready for Release
107.5d
Scheduled
45.5d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
4.4d / 1.0d SLA
07e-Partial Project
1.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/29/2025 Rbailey - Called 404.210.6495 to Speak with Laurie. Advised that I was sending email with new dates and she said to schedule Nkosi fo January 7, 2025 @ 12p

m Advising Planner to Dispatch


10/29/2025 Rbailey - Called 404.210.6495 Spoke with Laurie. She could not do the Tuesday. Checking with Planner on the Days that she could do


10/28/2025 EMartin rcvd email from Rebecca "Could we do a M, W, or F between 10:30 AM and 3:00 PM? " replied advising onsite 01/05/26 at 10:30am


10/27/2025 EMartin Called 4042106495 line rings busy each time sent email to lauriesilberman@gmail.com for update on device

10/09/2025 Cever sent email to lauriesilberman@gmail.com with dates for service FSE for Jan 13th

🔧 Work Performed
Affiniti 30 Ultrasound System IP 89495249 SN US121E0958
🔍 Technician Findings
Affiniti 30 Ultrasound System IP 89495249 SN US121E0958
⚠️ Problem Description
Affiniti 30 Ultrasound System IP 89495249 SN US121E0958
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Feb 28, 6:54 PM
Work Order: WO-01252645
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Mar 1, 9:24 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 14h 29m
🚨 61.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:18 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 87d 5h
🚨 108.0 business days
👷
▶
3 Technician Assigned Oct 29, 3:51 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 154d 23h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-07T17:00:00.000+0000
🚨 15.0 business days
👷
Technician Assigned by Erin Martin Nov 19, 10:31 AM
Technician: Bruce Ballard
🚨 25.0 business days
👷
Technician Assigned by Erin Martin Dec 26, 9:24 AM
Technician: Nkosi Wilson
⚠️ 8.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Jan 7, 11:03 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 69d 20h
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Jan 8, 4:08 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 5h, 0m
⏳ 5.0 business days
⏱️
Labor Added Jan 14, 12:22 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 14, 12:29 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 20h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway Jan 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Ready for Scheduling
Duration: 61.0 business days (threshold: 1.0 business days)
Exceeded by 60.0 business days
Scheduled
Duration: 45.5 business days (threshold: 2.0 business days)
Exceeded by 43.5 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Jan 7, 12:00 PM
Created
Feb 28, 6:54 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03057987 Labor Open 2 $275.00 Jan 8, 4:08 PM
WL-03057988 Labor Open 1.5 $0.00 Jan 8, 4:08 PM
WL-03064672 Labor Open 0.016666666666667 $38.00 Jan 14, 12:22 PM

Details