Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01253009 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Childrens Hospital Pittsburgh UPMC — 4401 Penn Ave, Pittsburgh PA, 15224

Mar 3, 2025 → Dec 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (265 biz days early)
Active: 192 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
▶ Clock Running
Status: Created
Mar 3 → Mar 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 3 → Mar 7, 2025
4 business days (counted)
Running total: 4 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Mar 7 → Apr 28, 2025
36 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Entered
Apr 28 → Apr 28, 2025
0 business days (counted)
Running total: 40 of ? biz days used
19d
▶ Clock Running
Status: Ready for Scheduling
Apr 28 → May 23, 2025
19 business days (counted)
Running total: 59 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 60 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
114d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Nov 7, 2025
114 business days (counted)
Running total: 174 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 174 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Nov 7 → Dec 8, 2025
18 business days (counted)
Running total: 192 of ? biz days used
Created: Mar 3, 2025 Completed: Dec 8, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Mar 3 → Mar 3 Created ▶ Running 0 0
Mar 3 → Mar 7 Ready for Scheduling ▶ Running 4 4
Mar 7 → Apr 28 Scheduled ▶ Running 36 40
Apr 28 → Apr 28 Entered ▶ Running 0 40
Apr 28 → May 23 Ready for Scheduling ▶ Running 19 59
May 23 → May 23 Ready for Release ⏸ Paused 0 —
May 23 → May 27 Ready for Scheduling ▶ Running 1 60
May 27 → May 27 Ready for Release ⏸ Paused 0 —
May 27 → Nov 7 Ready for Scheduling ▶ Running 114 174
Nov 7 → Nov 7 Assigned ▶ Running 0 174
Nov 7 → Dec 8 Scheduled ▶ Running 18 192
Dispatch 0.0d
Holding 0.0d (excluded)
Coordinators 195.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
0.0 days
Coordinators
195.9 days
Over SLA
Created: Mar 3, 2025 Due: Dec 31, 2026 Completed: Dec 8, 2025 (388 days early)
📅
192.4 days Total Age
⏱️
114.4d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
187.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 366 days old
🚨
Primary Delay 114.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 187.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
140.4d / 1.0d SLA
Scheduled
55.6d / 2.0d SLA
Ready for Release
0.0d
Closed
0.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/20/2025 DMalloy - called 412.692.7735 reached theTrimedx line. Left a message with the rep for the EV300 devices that could not be located the last time we were onsite.  

🔧 Work Performed
no work was completed. closing WO
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
▶
2 Work Order Created Mar 3, 4:08 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Rebecca Arnold
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 5.0 business days
📅
▶
3 Dispatch Scheduled Mar 7, 2:24 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 22h
👷
Technician Assigned by Deon Malloy
Technician: Fanfan Siku
📅
Dispatch Scheduled by Deon Malloy Mar 7, 2:30 PM
Scheduled For: 2025-03-13T12:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Deon Malloy Mar 17, 10:44 AM
Scheduled For: 2025-03-20T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Deon Malloy Mar 24, 10:32 AM
Scheduled For: 2025-03-29T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Deon Malloy Mar 31, 3:39 PM
Scheduled For: 2025-04-12T12:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Deon Malloy Apr 11, 11:19 AM
Scheduled For: 2025-04-26T12:00:00.000+0000
🚨 12.0 business days
🆕
▶
2 Status: Entered Apr 28, 11:34 AM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Deon Malloy
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
🚨 20.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 25d 3h
📅
Status: Ready for Scheduling by Mandy Newman May 23, 3:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:16 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 0h
📅
Status: Ready for Scheduling by Mandy Newman May 27, 4:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8m
🚨 114.9 business days
👷
▶
3 Status: Assigned Nov 7, 7:31 AM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Fady Messak
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-07T13:00:00.000+0000
⚠️ 5.2 business days
📅
Dispatch Scheduled by Fady Messak Nov 17, 1:59 AM
Scheduled For: 2025-11-28T13:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Fady Messak Dec 1, 6:17 PM
Scheduled For: 2025-12-19T13:00:00.000+0000
⚠️ 5.7 business days
📅
▶
3 Dispatch Scheduled Dec 8, 9:17 AM
Dispatch Scheduled → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.083333333333333
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 31d 1h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Dec 8, 2:35 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5h 14m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 15, 7:36 PM
Invoice Number: SM-248482

Bottlenecks

Ready for Scheduling
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Scheduled
Duration: 36.6 business days (threshold: 2.0 business days)
Exceeded by 34.6 business days
Ready for Scheduling
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready for Scheduling
Duration: 114.4 business days (threshold: 1.0 business days)
Exceeded by 113.4 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Dec 8, 9:17 AM
Created
Mar 3, 4:08 PM
Invoice #
SM-248482

Work Details (1)

Name Type Status Qty Amount Date
WL-03029894 Labor Open 0.083333333333333 $0.00 Dec 8, 9:19 AM

Details