Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01254636 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MEDSTAR MONTGOMERY MEDICAL CENTER — 18101 PRINCE PHILIP DR, OLNEY MD, 20832

Mar 10, 2025 → Dec 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (14 biz days early)
Active: 189 biz days
🕐 Clock stopped: Invoiced (Dec 10, 2025)
▶ Clock Running
Status: Created
Mar 10 → Mar 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 11 → Mar 18, 2025
5 business days (counted)
Running total: 6 of ? biz days used
179d
▶ Clock Running
Status: Assigned
Mar 18 → Dec 4, 2025
179 business days (counted)
Running total: 185 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 9, 2025
3 business days (counted)
Running total: 188 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 188 of ? biz days used
▶ Clock Running
Status: Completed
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 188 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 189 of ? biz days used
Created: Mar 10, 2025 Invoiced: Dec 10, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Mar 10 → Mar 11 Created ▶ Running 1 1
Mar 11 → Mar 18 Ready for Scheduling ▶ Running 5 6
Mar 18 → Dec 4 Assigned ▶ Running 179 185
Dec 4 → Dec 9 Scheduled ▶ Running 3 188
Dec 9 → Dec 9 Tech On Site ▶ Running 0 188
Dec 9 → Dec 9 Completed ▶ Running 0 188
Dec 9 → Dec 10 Tech Off Site ▶ Running 1 189
Dispatch 16.3d
Coordinators 189.6d
Field Work 0.8d
Billing 0.4d
✓ SLA Met
Dispatch
16.3 days
Over SLA
Coordinators
189.6 days
Over SLA
Field Work
0.8 days
Billing
0.4 days
Created: Mar 10, 2025 Due: Dec 31, 2025 Completed: Dec 10, 2025 (21 days early)
📅
189.1 days Total Age
⏱️
179.9d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
200.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 359 days old
🚨
Primary Delay 179.9 days stuck in "Assigned"
⏱️
Total Delay 200.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.8d / 0.5d SLA
Ready for Scheduling
5.7d / 1.0d SLA
Assigned
179.9d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
14.5d / 1.0d SLA
L2 Review
1.9d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/04/2025 RFosbury - dispatched to Allan K for Dec 9th.

03/18/2025 JRolston - Assigned to closest trained FSE and updated travel zone, per procedure.

🔧 Work Performed
Installation of Giraffe Omnibed with all accessories and Blue Spot Therapy Light completed.
🔍 Technician Findings
N/A
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): GIRAFFE OMNIBED CARESTATION CS1 / TAB25111038SA *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Install - 1 GOB w/ BSPT

Timeline

📋
Work Order Created Mar 10, 1:37 PM
Work Order: WO-01254636
Type: Installation
Priority: PC
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Scott Berry Mar 11, 2:05 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1d 0h
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Mar 18, 1:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by John Rolston
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 23h
🚨 180.0 business days
📅
▶
2 Dispatch Scheduled Dec 4, 9:33 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 260d 21h
⏳ 4.0 business days
⏱️
4x Labor Added Dec 9, 1:35 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 5, 1, 230
🔧
Status: Tech On Site by Allan Klus Dec 9, 2:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 5h
🚗
Travel Added Dec 9, 6:24 PM
Type: Travel
Status: Open
Qty: 93
⏱️
▶
2 5x Labor Added Dec 9, 6:33 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 3h 50m
🏁
Status: Closed by Allan Klus Dec 9, 9:17 PM
From: Tech Off Site
To: Closed
Duration in Previous: 2h 41m
⏱️
▶
2 Labor Added Dec 10, 2:58 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 17h 43m
🚨 15.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 11:46 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 20d 20h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 1:14 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 1h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Entered
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Ready for Scheduling
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days
Assigned
Duration: 179.9 business days (threshold: 4.0 business hours)
Exceeded by 179.4 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
L2 Screening
Duration: 14.5 business days (threshold: 1.0 business days)
Exceeded by 13.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Allan Klus
Scheduled
Dec 9, 8:00 AM
Created
Mar 10, 1:37 PM
Invoice #
SM-250436

Work Details (11)

Name Type Status Qty Amount Date
WL-03031461 Labor Open 5 $0.00 Dec 9, 1:35 PM
WL-03031462 Expenses Open 1 $0.00 Dec 9, 1:35 PM
WL-03031463 Expenses Open 1 $0.00 Dec 9, 1:35 PM
WL-03031464 Travel Open 230 $0.00 Dec 9, 1:35 PM
WL-03032051 Travel Open 93 $0.00 Dec 9, 6:24 PM
WL-03032065 Labor Open 2.5 $190.00 Dec 9, 6:33 PM
WL-03032066 Labor Open 2 $250.00 Dec 9, 6:33 PM
WL-03032067 Expenses Open 1 $0.00 Dec 9, 6:33 PM
WL-03032068 Expenses Open 1 $0.00 Dec 9, 6:33 PM
WL-03032069 Expenses Open 1 $0.00 Dec 9, 6:33 PM
WL-03033095 Labor Open 0.016666666666667 $38.00 Dec 10, 2:58 PM

Details