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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01254639 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 CARILION MATERIALS MANAGEMENT — 2823 FRANKLIN RD SW BLDG A, ROANOKE VA, 24014

Mar 10, 2025 → Nov 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (31 biz days early)
Active: 172 biz days
🕐 Clock stopped: Invoiced (Nov 13, 2025)
▶ Clock Running
Status: Created
Mar 10 → Mar 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 10 → Mar 18, 2025
6 business days (counted)
Running total: 6 of ? biz days used
160d
▶ Clock Running
Status: Assigned
Mar 18 → Nov 4, 2025
160 business days (counted)
Running total: 166 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 12, 2025
5 business days (counted)
Running total: 171 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 171 of ? biz days used
▶ Clock Running
Status: Completed
Nov 12 → Nov 13, 2025
1 business day (counted)
Running total: 172 of ? biz days used
Created: Mar 10, 2025 Invoiced: Nov 13, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Mar 10 → Mar 10 Created ▶ Running 0 0
Mar 10 → Mar 18 Ready for Scheduling ▶ Running 6 6
Mar 18 → Nov 4 Assigned ▶ Running 160 166
Nov 4 → Nov 12 Scheduled ▶ Running 5 171
Nov 12 → Nov 12 Tech On Site ▶ Running 0 171
Nov 12 → Nov 13 Completed ▶ Running 1 172
Dispatch 1.8d
Coordinators 173.6d
Field Work 2.0d
Billing 5.2d
✓ SLA Met
Dispatch
1.8 days
Over SLA
Coordinators
173.6 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
5.2 days
Over SLA
Created: Mar 10, 2025 Due: Dec 31, 2025 Completed: Nov 13, 2025 (48 days early)
📅
172.8 days Total Age
⏱️
160.9d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
176.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 359 days old
🚨
Primary Delay 160.9 days stuck in "Assigned"
⏱️
Total Delay 176.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.8d / 1.0d SLA
Assigned
160.9d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
1.6d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
5.2d / 1.0d SLA
L2 Screening
1.8d / 1.0d SLA
L2 Review
4.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/18/2025 JRolston - Assigned to closest trained FSE and updated travel zone, per procedure.

🔧 Work Performed
GE MIC installation of Giraffe Warmer
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): GBW25111000SA,GBW25111001SA Scale serial number(s): G308489M,G308488M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded), Giraffe)
📞 Call Description
GEHC MIC Install - 2 GRF WARMER

Timeline

📋
▶
2 Work Order Created Mar 10, 1:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Allison Belyea
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Mar 18, 1:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by John Rolston
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 23h
🚨 161.0 business days
👷
▶
3 Technician Assigned Nov 4, 10:39 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 230d 22h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-12T13:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Leo Hudson Nov 12, 10:50 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 0h
⏱️
3x Labor Added Nov 12, 2:08 PM
Type: Labor, Travel
Status: Open
Qty: 6, 3, 302
✔️
Status: Completed by Leo Hudson Nov 12, 2:35 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 45m
💵
▶
2 Expenses Added Nov 13, 5:42 AM
Expenses Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 242
🏁
Status: Closed by Leo Hudson Nov 13, 5:59 AM
From: Completed
To: Closed
Duration in Previous: 15h 23m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Nov 14, 10:30 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 4h
⚠️ 5.0 business days
🔍
Status: L2 Screening by Timothy Amburgey Nov 20, 12:28 PM
From: Ready to Bill
To: L2 Screening
Duration in Previous: 6d 1h
⏳ 2.0 business days
👀
Status: L2 Review by Douglas Pearce Nov 21, 1:51 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 1d 1h
⚠️ 5.0 business days
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 9d 22h
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:34 PM
Invoice Number: 247866

Bottlenecks

Ready for Scheduling
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days
Assigned
Duration: 160.9 business days (threshold: 4.0 business hours)
Exceeded by 160.4 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Completed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
L2 Screening
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joe Hudson
Scheduled
Nov 12, 8:00 AM
Created
Mar 10, 1:42 PM
Invoice #
247866

Work Details (7)

Name Type Status Qty Amount Date
WL-03004737 Labor Open 6 $525.00 Nov 12, 2:08 PM
WL-03004738 Labor Open 3 $200.00 Nov 12, 2:08 PM
WL-03004740 Travel Open 302 $0.00 Nov 12, 2:08 PM
WL-03005722 Expenses Open 1 $0.00 Nov 13, 5:42 AM
WL-03005723 Labor Open - $0.00 Nov 13, 5:44 AM
WL-03005724 Travel Open 242 $0.00 Nov 13, 5:44 AM
WL-03007331 Labor Open 0.016666666666667 $38.00 Nov 14, 10:30 AM

Details