Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01254642 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MERCY MEDICAL CENTER — 301 SAINT PAUL ST, BALTIMORE MD, 21202

Mar 10, 2025 → Dec 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (21 biz days early)
Active: 182 biz days
🕐 Clock stopped: Invoiced (Dec 1, 2025)
▶ Clock Running
Status: Created
Mar 10 → Mar 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 10 → Mar 18, 2025
6 business days (counted)
Running total: 6 of ? biz days used
165d
▶ Clock Running
Status: Assigned
Mar 18 → Nov 12, 2025
165 business days (counted)
Running total: 171 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 24, 2025
8 business days (counted)
Running total: 179 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 24 → Nov 28, 2025
2 business days (counted)
Running total: 181 of ? biz days used
▶ Clock Running
Status: Completed
Nov 28 → Dec 1, 2025
1 business day (counted)
Running total: 182 of ? biz days used
Created: Mar 10, 2025 Invoiced: Dec 1, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Mar 10 → Mar 10 Created ▶ Running 0 0
Mar 10 → Mar 18 Ready for Scheduling ▶ Running 6 6
Mar 18 → Nov 12 Assigned ▶ Running 165 171
Nov 12 → Nov 24 Scheduled ▶ Running 8 179
Nov 24 → Nov 28 Tech On Site ▶ Running 2 181
Nov 28 → Dec 1 Completed ▶ Running 1 182
Dispatch 0.3d
Coordinators 181.2d
Field Work 4.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.3 days
Coordinators
181.2 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Mar 10, 2025 Due: Dec 31, 2025 Completed: Dec 1, 2025 (30 days early)
📅
182.8 days Total Age
⏱️
166.0d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
181.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 359 days old
🚨
Primary Delay 166.0 days stuck in "Assigned"
⏱️
Total Delay 181.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.8d / 1.0d SLA
Assigned
166.0d / 0.5d SLA
Scheduled
8.4d / 2.0d SLA
Tech On Site
3.0d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
L2 Screening
0.3d / 1.0d SLA
L2 Review
20.9d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/18/2025 JRolston - Assigned to closest trained FSE and updated travel zone, per procedure.

🔧 Work Performed
Giraffe OmniBed Carestation GOB - installation
🔍 Technician Findings
N/A
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): OEM PART, Giraffe Blue Spot PT ENG, IEC ASSY-LAU, GIRAFFE IN-BED SCALE, Finished LED EXAM LT SYSTEM IEC SNs: QAAE61965,QAAE62002,QAAE61937 G311112M,G311113M,G311115M 1127850027,1127850018,1127850004 *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Install - 2 GOB w/ BSPT

Timeline

📋
▶
2 Work Order Created Mar 10, 1:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Allison Belyea
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Mar 18, 11:20 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by John Rolston
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 21h
🚨 166.0 business days
👷
▶
3 Technician Assigned Nov 12, 3:27 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 239d 5h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-24T13:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Nov 24, 10:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 18h
⏱️
3x Labor Added Nov 24, 11:36 PM
Type: Labor
Status: Open
Qty: 1, 6.5, 1.5
🚗
2x Travel Added Nov 24, 11:41 PM
Type: Travel
Status: Open
Qty: 20
⏳ 2.0 business days
✔️
Status: Completed by Fady Messak Nov 28, 1:12 PM
From: Tech On Site
To: Completed
Duration in Previous: 4d 3h
⏳ 1.0 business days
🏁
Status: Closed by Jeffrey Coles Dec 1, 11:42 AM
From: Completed
To: Closed
Duration in Previous: 2d 22h
⏱️
▶
2 Labor Added Dec 2, 8:52 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 21h 13m
👀
Status: L2 Review by Douglas Pearce Dec 2, 11:23 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 2h 28m
⚠️
Status: Incomplete by Douglas Pearce Dec 2, 4:13 PM
From: L2 Review, Incomplete
To: Incomplete, L2 Review
Duration in Previous: 4h 49m, 0m
🚨 21.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 9:06 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 28d 16h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days
Assigned
Duration: 166.0 business days (threshold: 4.0 business hours)
Exceeded by 165.5 business days
Scheduled
Duration: 8.4 business days (threshold: 2.0 business days)
Exceeded by 6.4 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Nov 24, 8:00 AM
Created
Mar 10, 1:45 PM
Invoice #
SM-250436

Work Details (6)

Name Type Status Qty Amount Date
WL-03019362 Labor Open 1 $100.00 Nov 24, 11:36 PM
WL-03019363 Labor Open 6.5 $570.00 Nov 24, 11:36 PM
WL-03019364 Labor Open 1.5 $0.00 Nov 24, 11:36 PM
WL-03019367 Travel Open 20 $0.00 Nov 24, 11:41 PM
WL-03019368 Travel Open 20 $0.00 Nov 24, 11:41 PM
WL-03023343 Labor Open 0.016666666666667 $38.00 Dec 2, 8:52 AM

Details