Detailed work order timeline, KPIs, and analysis
TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM
📍 EVERSOURCE — ONE NSTAR WAY, WESTWOOD MA, 02090
Mar 14, 2025 → Oct 14, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Mar 14 → May 21 | Created | ▶ Running | 48 | 48 |
| May 21 → May 22 | Ready for Scheduling | ▶ Running | 1 | 49 |
| May 22 → May 22 | Assigned | ▶ Running | 0 | 49 |
| May 22 → Jun 13 | Scheduled | ▶ Running | 15 | 64 |
| Jun 13 → Jun 13 | Reschedule | ▶ Running | 0 | 64 |
| Jun 13 → Jun 13 | Entered | ▶ Running | 0 | 64 |
| Jun 13 → Jul 24 | On Hold | ▶ Running | 27 | 91 |
| Jul 24 → Jul 25 | Ready for Scheduling | ▶ Running | 1 | 92 |
| Jul 25 → Jul 30 | Assigned | ▶ Running | 3 | 95 |
| Jul 30 → Aug 8 | On Hold | ▶ Running | 7 | 102 |
| Aug 8 → Aug 8 | Ready for Scheduling | ▶ Running | 0 | 102 |
| Aug 8 → Aug 15 | Ready for Release | ⏸ Paused | 5 | — |
| Aug 15 → Sep 12 | On Hold | ▶ Running | 19 | 121 |
| Sep 12 → Sep 12 | Ready for Scheduling | ▶ Running | 0 | 121 |
| Sep 12 → Sep 16 | Assigned | ▶ Running | 2 | 123 |
| Sep 16 → Oct 8 | On Hold | ▶ Running | 16 | 139 |
| Oct 8 → Oct 8 | Ready for Scheduling | ▶ Running | 0 | 139 |
| Oct 8 → Oct 10 | Assigned | ▶ Running | 2 | 141 |
| Oct 10 → Oct 14 | Scheduled | ▶ Running | 1 | 142 |
| Oct 14 → Oct 14 | Tech On Site | ▶ Running | 0 | 142 |
10/9 KSmith -- Ana is checking to see if someone will be in the office that date to let the FSE in, as she will not be there that date.
10/8 KSmith -- Sent email to schedule for 10/14
10/08/2025 ABelyea - updated POC to Ana Matthews. She responded to TMS email so is a verified POC
9/16 KSmith -- Spoke with Janice and she has retired and is no longer the POC. Placing on hold/escalating for a new POC
9/15 KSmith -- Left VM to schedule for Friday. Sending email as well.
09/12/2025 ABelyea - POC updated per TMS
08/15/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. There is no contact listed on the work order, and while a contact is listed under the location, it is unclear if they are the appropriate point of contact.
08/15/2025 LHill-emailed ann.caruso@eversource.com to confirm equipment confirmation.
08/15/2025 LHill LM at 781-441-8899 to confirm equipment & contact.
8/14/2025 LHill emailed Ann at ann.caruso@eversource.com for contact and equipment information.
08/14/2025 LHill-LM at 781-441-8899 for Ann Caruso to confirm equipment & contact.
8/13/2025 LHill emailed Ann at ann.caruso@eversource.com for contact and equipment information.
08/13/2025 LHill rec'd call from Michele White at 860-665-2414. She advised that she is not the person I need to be speaking with. Need to contact Ann Caruso at 781-441-8899. She is out of the office today. ann.caruso@eversource.com
08/13/2025 LHill-LM at 860-665-2414 for Michele White to confirm equipment & contact.
08/11/2025 LHill-emailed Michele White at michelle.white@eversource.comto contact and equipment confirmation.
08/11/2025 LHill-LM at 860-665-2414 for Michele White to confirm equipment & contact.
8/8/25 RCook- Placing WO into RFR for LHill to confirm contact and equipment information before scheduling.
08/08/2025 ABelyea - see updated POC
7/30 KSmith -- Placing on hold due to no response from POC
7/30 KSmith -- Left VM to schedule PM. Sending email as well to schedule for 8/11
7/29 KSmith -- Call was picked up but could not get anyone to respond. Sending email to schedule
7/28 KSmith -- Sent email to schedule for 8/6
07/24/2025 ABelyea - please see updated contact info
6/13/25 RCook-Called 781-441-8315 to schedule. Automated system states: Non working number at Eversource. Call was being transferred to the operator but never transferred. Placed WO on hold and escalated to account manager.
6/13/25 RCook- Found WO does not have confirmation email or call logged. Placing in reschedule to reroute and confirm with customer.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02969633 | Travel | Open | 34 | $0.00 | Oct 14, 10:21 AM |
| WL-02969634 | Labor | Open | 0.5 | $0.00 | Oct 14, 10:21 AM |
| WL-02969635 | Labor | Open | 0.75 | $0.00 | Oct 14, 10:21 AM |
| WL-02969636 | Labor | Open | 1.5 | $0.00 | Oct 14, 10:21 AM |