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← WO Overview

WO-01256121 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 F. T. Precision, Inc — 9731 Mt Gilead Rd, Frederickstown OH, 43019

Mar 14, 2025 → Sep 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (113 biz days late)
Active: 125 biz days
Paused: 4 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
98d
▶ Clock Running
Status: Created
Mar 14 → Aug 4, 2025
98 business days (counted)
Running total: 98 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 98 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 4 → Aug 5, 2025
1 business day (not counted)
▶ Clock Running
Status: On Hold
Aug 5 → Aug 6, 2025
1 business day (counted)
Running total: 99 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Aug 6 → Aug 11, 2025
3 business days (not counted)
14d
▶ Clock Running
Status: On Hold
Aug 11 → Aug 29, 2025
14 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 29 → Sep 3, 2025
2 business days (counted)
Running total: 115 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 115 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 17, 2025
10 business days (counted)
Running total: 125 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 125 of ? biz days used
Created: Mar 14, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Mar 14 → Aug 4 Created ▶ Running 98 98
Aug 4 → Aug 4 Ready for Scheduling ▶ Running 0 98
Aug 4 → Aug 5 Ready for Release ⏸ Paused 1 —
Aug 5 → Aug 6 On Hold ▶ Running 1 99
Aug 6 → Aug 11 Ready for Release ⏸ Paused 3 —
Aug 11 → Aug 29 On Hold ▶ Running 14 113
Aug 29 → Sep 3 Ready for Scheduling ▶ Running 2 115
Sep 3 → Sep 3 Assigned ▶ Running 0 115
Sep 3 → Sep 17 Scheduled ▶ Running 10 125
Sep 17 → Sep 17 Tech On Site ▶ Running 0 125
Holding 120.6d (excluded)
Coordinators 15.1d
Field Work 0.1d
Billing 2.0d
✗ SLA Missed
Holding (excluded from total)
120.6 days
Coordinators
15.1 days
Over SLA
Field Work
0.1 days
Billing
2.0 days
Over SLA
Created: Mar 14, 2025 Due: Aug 31, 2025 Completed: Sep 17, 2025 (16 days late)
📅
129.7 days Total Age
⏱️
98.7d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
12.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 355 days old
🚨
Primary Delay 98.7 days stuck in "Ready for Release"
⏱️
Total Delay 12.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Release
103.9d
Ready for Scheduling
4.0d / 1.0d SLA
On Hold
16.7d
Assigned
0.1d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


9/3/25 RCook- Spoke with Melody Christopher, scheduled for 9/17/25. Arrival time between 9-11AM. 


9/3/25 RCook- LM with Melody Christopher to schedule for 9/17/25. Arrival time between 9-11AM. Placeholder set. 


08/18/2025 LHill-rec’d call ack from Melody Christopher at 740-694-7239 confirmed contact and equipment below.

Unit is onsite: yes

Scheduling ahead needed: Yes. 

Certain day or time: M-F 8 am – 4 pm

Confirmed contact information is correct: Yes

Unit is in a public area. Located in the cafeteria.


08/11/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting new contact with 3 attempts with no response.


08/11/2025 LHill-LM at 740-694-1500 ext 3890 for Melody Christopher to confirm equipment & contact.  


08/11/2025 LHill-LM at 740-694-1500 ext 3981 to confirm equipment & contact.  


08/07/2025 LHill-LM at 740-694-1500 x 3981 to confirm equipment & contact. 


08/06/2025 LHill-Called 740-694-1500 x3981 to confirm equipment & contact. Could not log call in RC logged call manually.


8/6/25 RCook- Per teams chat from ABelyea try location contact for TMS locations except BNSF locations. 

8/5/25 RCook- Placing the work order on hold and escalating to the account manager for contact confirmation. There is no contact listed on the work order, and while a contact is listed under the location, it is unclear if they are the appropriate point of contact.

🔧 Work Performed
9/17/25 performed pm 08/11/2025 LHill-LM at 740-694-1500 ext 3890 for Melody Christopher to confirm equipment & contact. 08/11/2025 LHill-LM at 740-694-1500 ext 3981 to confirm equipment & contact. 08/07/2025 LHill-LM at 740-694-1500 x 3981 to confirm equipment & contact. 08/06/2025 LHill-Called 740-694-1500 x3981 to confirm equipment & contact. Could not log call in RC logged call manually.
🔍 Technician Findings
pm needed
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Mar 14, 2:35 PM
Work Order: WO-01256121
Type: Preventive Maintenance
Priority: PSM
🚨 99.0 business days
📅
Status: Ready for Scheduling by Rhea Berry Aug 4, 10:00 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 142d 19h
✅
Status: Ready for Release by Rhea Berry Aug 4, 6:11 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 8h 10m
⏸️
Status: On Hold by Rhea Berry Aug 5, 2:26 PM
From: Ready for Release
To: On Hold
Duration in Previous: 20h 14m
✅
Status: Ready for Release by Allison Belyea Aug 6, 11:38 AM
From: On Hold
To: Ready for Release
Duration in Previous: 21h 12m
⏳ 4.0 business days
⏸️
Status: On Hold by Laura Hill Aug 11, 10:44 AM
From: Ready for Release
To: On Hold
Duration in Previous: 4d 23h
🚨 15.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Aug 29, 11:46 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 18d 1h
⏳ 3.0 business days
👷
▶
2 Technician Assigned Sep 3, 10:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 22h
🗓️
▶
2 Status: Scheduled Sep 3, 10:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-09-17T13:45:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Jordan Moceri Sep 17, 9:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 22h
⏱️
3x Labor Added Sep 17, 10:05 AM
Type: Labor, Travel
Status: Open
Qty: 1.9166666666667, 0.91666666666667, 103
✔️
Status: Completed by Jordan Moceri Sep 17, 10:14 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 58m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 11:19 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 4m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Sep 18, 4:12 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 21, 10:51 PM
Invoice Number: SM-241350

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jordan Moceri
Scheduled
Sep 17, 9:45 AM
Created
Mar 14, 2:35 PM
Invoice #
SM-241350

Work Details (3)

Name Type Status Qty Amount Date
WL-02938422 Labor Open 1.9166666666667 $0.00 Sep 17, 10:05 AM
WL-02938423 Labor Open 0.91666666666667 $0.00 Sep 17, 10:05 AM
WL-02938424 Travel Open 103 $0.00 Sep 17, 10:05 AM

Details