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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01256134 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 Labcorp — 8211 SCICOR DR., INDIANAPOLIS IN, 46214

Mar 14, 2025 → Sep 22, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (102 biz days late)
Active: 114 biz days
Paused: 19 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
100d
▶ Clock Running
Status: Created
Mar 14 → Aug 6, 2025
100 business days (counted)
Running total: 100 of ? biz days used
▶ Clock Running
Status: On Hold
Aug 6 → Aug 6, 2025
0 business days (counted)
Running total: 100 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Aug 6 → Sep 3, 2025
19 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 3 → Sep 8, 2025
3 business days (counted)
Running total: 103 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 22, 2025
10 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 22 → Sep 23, 2025
1 business day (counted)
Running total: 114 of ? biz days used
Created: Mar 14, 2025 Completed: Sep 23, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Mar 14 → Aug 6 Created ▶ Running 100 100
Aug 6 → Aug 6 On Hold ▶ Running 0 100
Aug 6 → Sep 3 Ready for Release ⏸ Paused 19 —
Sep 3 → Sep 8 Assigned ▶ Running 3 103
Sep 8 → Sep 22 Scheduled ▶ Running 10 113
Sep 22 → Sep 23 Tech On Site ▶ Running 1 114
Holding 121.0d (excluded)
Coordinators 14.3d
Field Work 1.4d
Billing 0.4d
✗ SLA Missed
Holding (excluded from total)
121.0 days
Coordinators
14.3 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
0.4 days
Created: Mar 14, 2025 Due: Oct 31, 2025 Completed: Sep 23, 2025 (38 days early)
📅
133.1 days Total Age
⏱️
100.7d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
12.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 355 days old
🚨
Primary Delay 100.7 days stuck in "Ready for Release"
⏱️
Total Delay 12.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Release
120.7d
On Hold
0.3d
Assigned
3.3d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


09/08/2025 LHill-spoke w/Andrew at 317-273-5348. He confirmed 09/22 for tech arrival between 10-12.


09/05/2025 LHill-LM for Andrew at 317-273-5348. Offering 09/22 for arrival between 10-12.


09/04/2025 LHill-LM for Andrew at 317-273-5348. Offering 09/22 for arrival between 10-12.


08/26/2025 LHill-spoke with Andrew at 317-273-5348. He confirmed contact and equipment

Unit is onsite: yes

Scheduling ahead needed: Yes

Certain day or time: anytime M-F 7:00 am – 3:00 pm **not Monday mornings**

Confirmed contact information is correct: Yes

Unit is in a public area.  


08/26/2025 LHill- LM at (317) 467-7401 for Sandy Martin to confirm equipment & contact.  


08/26/2025 LHill- LM at 317-273-5348 to confirm equipment & contact.  


08/25/2025 LHill-I didn't find any further contacts or phone numbers on previous WOs.


08/25/2025 LHill- LM at (317) 467-7401 for Sandy Martin to confirm equipment & contact.  


08/25/2025 LHill- LM at 317-273-5348 to confirm equipment & contact.  


08/07/2025 LHill-LM at 317-273-5348  to confirm equipment & contact. 


08/06/2025 LHill-Called 317-273-5348 to confirm equipment & contact. Could not log call in RC logged call manually.


8/6/25 RCook- Per teams chat from ABelyea try location contact for TMS locations except BNSF locations. 


  • 08/06/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. There is no contact listed on the work order, and while a contact is listed under the location, it is unclear if they are the appropriate point of contact.
🔧 Work Performed
PM
🔍 Technician Findings
Counter# N/A System on
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Mar 14, 2:35 PM
Work Order: WO-01256134
Type: Preventive Maintenance
Priority: PSM
🚨 101.0 business days
⏸️
Status: On Hold by Laura Hill Aug 6, 9:25 AM
From: Ready for Release
To: On Hold
Duration in Previous: 144d 18h
✅
Status: Ready for Release by Allison Belyea Aug 6, 11:38 AM
From: On Hold
To: Ready for Release
Duration in Previous: 2h 12m
🚨 20.0 business days
👷
▶
2 Technician Assigned Sep 3, 5:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 28d 5h
⏳ 3.8 business days
🗓️
▶
2 Status: Scheduled Sep 8, 10:08 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2025-09-22T14:45:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Sep 22, 12:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 2h
⏱️
5x Labor Added Sep 22, 11:30 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.66666666666667, 0.33333333333333, 23
✔️
Status: Completed by Vincent Nyathi Sep 22, 11:36 PM
From: Tech On Site
To: Completed
Duration in Previous: 11h 21m
🏁
Status: Closed by Vincent Nyathi Sep 22, 11:46 PM
From: Completed
To: Closed
Duration in Previous: 10m
📄
Status: Ready to Bill by Hannah Shaw Sep 23, 10:33 AM
From: Closed
To: Ready to Bill
Duration in Previous: 10h 46m
📨
Status: Invoice Pending by Hannah Shaw Sep 23, 1:48 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3h 15m, 0m
⏳ 4.0 business days
🧾
Invoice Created Sep 28, 9:04 PM
Invoice Number: SM-241810

Bottlenecks

Assigned
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Vincent Nyathi
Scheduled
Sep 22, 10:45 AM
Created
Mar 14, 2:35 PM
Invoice #
SM-241810

Work Details (5)

Name Type Status Qty Amount Date
WL-02945476 Labor Open 0.5 $0.00 Sep 22, 11:30 PM
WL-02945477 Labor Open 0.66666666666667 $0.00 Sep 22, 11:30 PM
WL-02945478 Labor Open 0.33333333333333 $0.00 Sep 22, 11:30 PM
WL-02945479 Travel Open 23 $0.00 Sep 22, 11:30 PM
WL-02945480 Travel Open 5 $0.00 Sep 22, 11:30 PM

Details