Detailed work order timeline, KPIs, and analysis
TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM
📍 Caterpillar Health Servs B — 850 Richland, E Peoria IL, 61611
Mar 14, 2025 → Sep 10, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Mar 14 → May 21 | Created | ▶ Running | 48 | 48 |
| May 21 → Jun 12 | Ready for Scheduling | ▶ Running | 15 | 63 |
| Jun 12 → Jun 30 | Assigned | ▶ Running | 11 | 74 |
| Jun 30 → Jun 30 | Entered | ▶ Running | 0 | 74 |
| Jun 30 → Jul 1 | On Hold | ▶ Running | 1 | 75 |
| Jul 1 → Jul 1 | Assigned | ▶ Running | 0 | 75 |
| Jul 1 → Jul 10 | Scheduled | ▶ Running | 6 | 81 |
| Jul 10 → Jul 10 | Entered | ▶ Running | 0 | 81 |
| Jul 10 → Aug 5 | Ready for Release | ⏸ Paused | 18 | — |
| Aug 5 → Aug 8 | Ready for Scheduling | ▶ Running | 3 | 84 |
| Aug 8 → Aug 11 | Assigned | ▶ Running | 1 | 85 |
| Aug 11 → Aug 21 | Scheduled | ▶ Running | 8 | 93 |
| Aug 21 → Aug 21 | Reschedule | ▶ Running | 0 | 93 |
| Aug 21 → Aug 21 | Entered | ▶ Running | 0 | 93 |
| Aug 21 → Aug 22 | Ready for Release | ⏸ Paused | 1 | — |
| Aug 22 → Aug 25 | Assigned | ▶ Running | 1 | 94 |
| Aug 25 → Sep 10 | Scheduled | ▶ Running | 11 | 105 |
| Sep 10 → Sep 10 | Tech On Site | ▶ Running | 0 | 105 |
field service report and obtained signature from Customer Michele.
8/25/25 RCook- Spoke with Tiffany Day, scheduled for 9/10/25. Arrival time between 11AM-1PM. States I will need to call Jamie Palmer at 309-578-8690 for Building AB.
8/22/25 RCook- LM with Jamie Gray Palmer to schedule for 9/10/25 with arrival time between 11AM-1PM. Per VM Jamie works Mon- Thurs. See logged call on WO-0127025
8/21/2025 CRamen Jamie called and said she has to leave for the day and needs to re-schedule both Peoria AB and B for another day and asked that these be done with the 3 Mossville location PMs. Call logged on WO-01274025
8/11/2025 CRamen Tiffany returned call and scheduled for Thursday 8/21/2025 between 12-2pm. Call logged on WO-01256183
8/8/2025 CRamen left a vm for Tiffany as shes on PTO till 8/11 to return call to schedule for Thursday 8/21/2025 between 12-2pm. Call logged on WO-01256183
CONFIRMED
08/5/2025 LHill Contact was confirmed on 07/01/2025.
7/11/25 RCook- LM with Tiffany Day advising we will need to reschedule and will be reaching out as soon as possible to reschedule.
7/10/25 RCook- Per LYoder via Teams call, technician is no longer with EMSAR. Returning WO to dispatch and placing back in RFR. Will reach out to location in the morning on 7/11/25 to advise WO needs to be rescheduled.
7/1/25 RCook- Chattered:
@[Allison Belyea] I spoke with Tiffany Day at 309-578-1598 and she stated the correct address for this location is 850 Richland St East Peoria, IL 61611. Tiffany is the contact for this location. Can you please update the contact and address for this location? Thank you!
7/1/25 RCook- Spoke with Tiffany Day, scheduled Building BB for 7/10/25 with arrival time around 9AM. Scheduled building SS for 7/9/25 arrival time around 12:45PM and Building AD for 7/9/25 with an arrival time around 2PM. Address' for BLDGs AD and BB are incorrect chattered ABelyea to correct address'. See logged call on WO-01256183
6/30/25 RCook- Spoke with receptionist, at (309) 494-5389 states that this is not the correct phone number for this site. States they are at 701 Washington St. Placed WO on hold and escalated to account manager.
6/3/25 RCook- Spoke with Tiffany, offered to schedule for 6/6/25 when technician is in the area. Tiffany states they cannot schedule on Fridays as they do not have anyone there to escort the technician. Advised Tiffany we will need to reroute this and call back to offer another date and time.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02852766 | Expenses | Open | 1 | $0.00 | Jul 2, 5:00 PM |
| WL-02914310 | Expenses | Open | 1 | $0.00 | Aug 25, 5:18 PM |
| WL-02931140 | Labor | Open | 1.5 | $0.00 | Sep 10, 1:30 PM |
| WL-02931141 | Labor | Open | 0.5 | $0.00 | Sep 10, 1:30 PM |
| WL-02931142 | Travel | Open | 16 | $0.00 | Sep 10, 1:30 PM |