TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 USPS — 225 LIBERTY ST, BROCKTON MA, 02301
Mar 14, 2025 → Sep 11, 2025
✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (113 biz days late)
Active: 125 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
48d
▶ Clock Running
Status: Created
Mar 14 → May 21, 2025
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 21 → May 22, 2025
1 business day (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Assigned
May 22 → May 22, 2025
0 business days (counted)
Running total: 49 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
May 22 → Jun 13, 2025
15 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Reschedule
Jun 13 → Jun 16, 2025
1 business day (counted)
Running total: 65 of ? biz days used
26d
▶ Clock Running
Status: On Hold
Jun 16 → Jul 24, 2025
26 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 24 → Jul 25, 2025
1 business day (counted)
Running total: 92 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 25 → Jul 30, 2025
3 business days (counted)
Running total: 95 of ? biz days used
20d
▶ Clock Running
Status: On Hold
Jul 30 → Aug 27, 2025
20 business days (counted)
Running total: 115 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 115 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 27 → Aug 28, 2025
1 business day (counted)
Running total: 116 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 28 → Sep 2, 2025
2 business days (counted)
Running total: 118 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 2 → Sep 3, 2025
1 business day (counted)
Running total: 119 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 11, 2025
6 business days (counted)
Running total: 125 of ? biz days used
Created: Mar 14, 2025Completed: Sep 11, 2025
Show SLA Clock Detail (14 periods)
Period
Status
Clock
Biz Days
Running Total
Mar 14 → May 21
Created
▶ Running
48
48
May 21 → May 22
Ready for Scheduling
▶ Running
1
49
May 22 → May 22
Assigned
▶ Running
0
49
May 22 → Jun 13
Scheduled
▶ Running
15
64
Jun 13 → Jun 16
Reschedule
▶ Running
1
65
Jun 16 → Jul 24
On Hold
▶ Running
26
91
Jul 24 → Jul 25
Ready for Scheduling
▶ Running
1
92
Jul 25 → Jul 30
Assigned
▶ Running
3
95
Jul 30 → Aug 27
On Hold
▶ Running
20
115
Aug 27 → Aug 27
Ready for Scheduling
▶ Running
0
115
Aug 27 → Aug 28
Assigned
▶ Running
1
116
Aug 28 → Sep 2
Scheduled
▶ Running
2
118
Sep 2 → Sep 3
Reschedule
▶ Running
1
119
Sep 3 → Sep 11
Scheduled
▶ Running
6
125
Holding96.1d (excluded)
Coordinators37.9d
Field Work0.0d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
96.1 days
Coordinators
37.9 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Mar 14, 2025
Due: Jun 30, 2025
Completed: Sep 11, 2025 (72 days late)
📅
125.7 daysTotal Age
⏱️
48.7d in Ready for ReleaseLongest Stage
🔄
16 transitionsStatus Changes
⚠️
25.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 355 days old
🚨
Primary Delay48.7 days stuck in "Ready for Release"
⏱️
Total Delay25.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Release
48.7d
Ready for Scheduling
3.1d / 1.0d SLA
Scheduled
25.8d / 2.0d SLA
Reschedule
3.4d / 2.0d SLA
On Hold
47.4d
Assigned
5.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
MISSING CUST PRINT NAME ON FSR FORM
9/3 KSmith -- Rescheduled for 9/10 with Emilia
9/2 KSmith -- Need to reschedule due to repairs. Sent email to Emilia to reschedule for 9/10
8/28 KSmith -- Scheduled for 9/5 with Emily
emilia.keefe@usps.gov
8/27 KSmith -- Carole is no longer there. John is out of the office on leave. Emily Keefe 508 427-0191 is the next POC to try
8/27 KSmith -- Sent email to schedule for 9/5
08/08/2025 ABelyea - see updated POC
7/30 KSmith -- Placing on hold due to no response from POC
7/30 KSmith -- Left VM to schedule PM
7/29 KSmith -- Left VM to schedule PM
7/28 KSmith -- Left VM to schedule PM
07/24/2025 ABelyea - please see updated contact info
6/16 KSmith -- Phone number is not a working number
🔧Work Performed
**PM Completed
**Function tested
**Wiped down kiosk with disinfectant cleaner
**Check and tested BP for leakage and over pressure switch.
**Calibrated unit
**Checked power cord condition.
**Confirm plexi board is not broken and ads are current.
08/01/2025 ABelyea - no response from Sherry Toran
7/30 KSmith -- Left VM to schedule PM
7/29 KSmith -- Left VM to schedule PM
7/28 KSmith -- Left VM to schedule PM
07/24/2025 ABelyea - please see updated contact info
06/20/2025 ABelyea - POC Lori 508-427-0209, phone number not in service
6/16 KSmith -- Phone number is not a working number
🔍Technician Findings
Counter# 304,477.
Unit in service
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
From: Emilia.Keefe@usps.gov
To: ksmith@emsar.com
Cc: Justin.K.Hefler@usps.gov
Ok. That will be fine. September 10th between 10 am and 12 pm. No idea why I wrote September 19th. I need to get myself out of vacation mode and back to work. LOL.
Emilia Keefe
Manager, Maintenance
Brockton P&DC
225 Liberty Street
Brockton, MA 02301
508-427-0191
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, September 3, 2025 8:40 AM
To: Keefe, Emilia - Brockton, MA <Emilia.Keefe@usps.gov>
Cc: Hefler, Ju
From: Emilia.Keefe@usps.gov
To: ksmith@emsar.com
Cc: Justin.K.Hefler@usps.gov
Good morning, Kourtney,
Wednesday, September 19th between 10 am and noon, should be fine.
Thank you for letting me know.
Emilia Keefe
Manager, Maintenance
Brockton P&DC
225 Liberty Street
Brockton, MA 02301
508-427-0191
From: Kourtney Smith <ksmith@emsar.com>
Sent: Tuesday, September 2, 2025 3:25 PM
To: Keefe, Emilia - Brockton, MA <Emilia.Keefe@usps.gov>
Subject: RE: [EXTERNAL] Re: USPS -- Kiosk Blood Pressure Machine
From: Emilia.Keefe@usps.gov
To: ksmith@emsar.com
This is the first time you received an email from this sender (Emilia.Keefe@usps.gov). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew>
Kourtney,
Thank you for your call and email. Please update your records to my name, number, and email as the point of contact. John O’Connell is o
To: john.w.oconnell.jr@usps.gov; emilia.keefe@usps.gov
CC:
BCC:
Attachment: --none--
Subject: Re: USPS -- Kiosk Blood Pressure Machine Maintenance -- WO-01256199
Body:
Good Morning,
Just sending a confirmation email for the preventative maintenance service on your kiosk blood pressure machine.
Our technician will be onsite next Friday, September 5th, between 10am-12pm.
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KS
📋
Outbound to +15084270191
Completed Aug 28, 2025
Scheduled for 9/5 with Emily
emilia.keefe@usps.gov
To: carole.m.dick@usps.gov; john.w.oconnell.jr@usps.gov
CC:
BCC:
Attachment: --none--
Subject: USPS -- Kiosk Blood Pressure Machine Maintenance -- WO-01256199
Body:
Good Afternoon,
My name is Kourtney and I'm with EMSAR. We received a request from Texas Medical to come onsite and complete the annual preventative maintenance on the kiosk blood pressure machine at your facility, located at 225 Liberty St.
Would Friday, September 5th work for the technician to come onsite and service the unit?
📋
Outbound to +15084270192
Completed Aug 27, 2025
📋
Outbound to +15084270368
Completed Jul 30, 2025
Left VM to schedule PM
📋
Outbound to +15084270368
Completed Jul 29, 2025
Left VM to schedule PM
📋
Outbound to +15084270368
Completed Jul 28, 2025
Left VM to schedule PM
Aug 28, 2025 9:43am
@Allison Belyea The new POC for this location is
Emilia Keefe
Manager, Maintenance
Brockton P&DC
225 Liberty Street
Brockton, MA 02301
508-427-0191
Sep 11, 2025 10:08am
@Luis Torres for future reference, TMS requires Cust Print Name also on top of signature on FSR form. Thank you.
Work Order: WO-01256199
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: USPS
Address: 225 LIBERTY ST, BROCKTON, MA 02301
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-15
Serial #: 550-010612
Contact Name: Emilia Keefe
Contact Phone: 508-427-0191
Contact Email: emilia.keefe@