Detailed work order timeline, KPIs, and analysis
TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM
📍 BNSF — 305 David Hoffman Dr, Aurora IL, 60505
Mar 14, 2025 → Oct 9, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Mar 14 → Aug 4 | Created | ▶ Running | 98 | 98 |
| Aug 4 → Aug 4 | Ready for Scheduling | ▶ Running | 0 | 98 |
| Aug 4 → Aug 13 | Ready for Release | ⏸ Paused | 7 | — |
| Aug 13 → Sep 2 | On Hold | ▶ Running | 13 | 111 |
| Sep 2 → Sep 3 | Ready for Scheduling | ▶ Running | 1 | 112 |
| Sep 3 → Sep 10 | Assigned | ▶ Running | 5 | 117 |
| Sep 10 → Sep 10 | Entered | ▶ Running | 0 | 117 |
| Sep 10 → Sep 17 | On Hold | ▶ Running | 5 | 122 |
| Sep 17 → Sep 19 | Ready for Scheduling | ▶ Running | 2 | 124 |
| Sep 19 → Sep 25 | Ready for Release | ⏸ Paused | 4 | — |
| Sep 25 → Sep 26 | Assigned | ▶ Running | 1 | 125 |
| Sep 26 → Oct 2 | Scheduled | ▶ Running | 4 | 129 |
| Oct 2 → Oct 6 | Reschedule | ▶ Running | 2 | 131 |
| Oct 6 → Oct 9 | Scheduled | ▶ Running | 3 | 134 |
| Oct 9 → Oct 9 | Tech On Site | ▶ Running | 0 | 134 |
MISSING CUST PRINT NAME ON FSR FORM
10/01 LY - tech did not have time left in the day to complete. must be rescheduled
9/26/25 RCook- Received confirmation from Lamar Bryant stating this date works but needs to be scheduled after 2PM. Advised our technician is scheduled for 10/1 with an arrival time between 2-4PM. See logged email.
9/25/25 RCook- Emailed Lamar Bryant to schedule for 10/1/25. Arrival time between 10:30AM-12:30PM. Waiting for confirmation.
9/25/25 RCook- LM with Lamar Bryant to schedule for 10/1/25. Arrival time between 10:30AM-12:30PM. Could not log call in RC. Logged call manually.
09/23/2025 LHill-rec'd call from Lamar Byant. He confirmed contact & equipment.
Scheduling ahead needed: Yes
Certain day or time: M-F 3PM-10PM
Confirmed contact information is correct: yes
Unit is in public area. Located in lunch area.
09/23/2025 LHill-sent email to Lamar Bryant at lamar.bryant@bnsf.com to confirm contact & equipment.
09/23/2025 LHill-LM at 312-206-0014 for Lamar Bryant to confirm contact & equipment.
09/17/2025 ABelyea - added POC email, TMS confirms Lamar is the correct POC
9/10/25 RCook- Escalating to account manager due to contact issues.
9/10/25 RCook- LM with Lamar Bryant at 312-206-0014 to schedule.
09/09/2025 LHill-called 312-206-0014 Left message . Offered 09/19 or 09/26. Arrival time 9-11. time 9:15 - 10:15 on the calendar.
09/08/2025 LHill-called 312-206-0014 Left message . Offered 09/19 or 09/26. Arrival time 9-11. time 9:15 - 10:15 on the calendar.
09/03/2025 LHill-called 312-206-0014 and left a message. Offered 09/12 between 11-1.
09/02/2025 ABelyea - updated POC phone 312-206-0014
08/13/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting new contact with 3 attempts with no response.
08/13/2025 LHill-LM at 312-850-5615 for Lamar Bryant to confirm equipment & contact.
08/11/2025 LHill-LM at 312-850-5615 to confirm equipment & contact.
08/07/2025 LHill-LM at 312-850-5615 to confirm equipment & contact.
07/15/2025 ABelyea - per TMS, kiosk is being relocated to BNSF Aurora. Please note updated location and POC
6/20 KHensley called site to schedule for 6/24 at 1 pm. Left VM.
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02964662 | Labor | Open | 1.5 | $0.00 | Oct 9, 9:04 AM |
| WL-02964663 | Labor | Open | 1 | $0.00 | Oct 9, 9:04 AM |
| WL-02964664 | Travel | Open | 40 | $0.00 | Oct 9, 9:04 AM |