Detailed work order timeline, KPIs, and analysis
TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM
📍 Caterpillar Bldg A — 14009 Old Galena Bldg A, Mossville IL, 61552
Mar 14, 2025 → Sep 9, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Mar 14 → Jun 11 | Created | ▶ Running | 62 | 62 |
| Jun 11 → Jun 11 | Assigned | ▶ Running | 0 | 62 |
| Jun 11 → Jun 19 | Scheduled | ▶ Running | 5 | 67 |
| Jun 19 → Jun 23 | Reschedule | ▶ Running | 2 | 69 |
| Jun 23 → Jul 1 | Assigned | ▶ Running | 6 | 75 |
| Jul 1 → Jul 3 | On Hold | ▶ Running | 2 | 77 |
| Jul 3 → Jul 9 | Ready for Scheduling | ▶ Running | 3 | 80 |
| Jul 9 → Jul 11 | Assigned | ▶ Running | 2 | 82 |
| Jul 11 → Jul 11 | Entered | ▶ Running | 0 | 82 |
| Jul 11 → Aug 4 | Ready for Release | ⏸ Paused | 16 | — |
| Aug 4 → Aug 4 | Ready for Scheduling | ▶ Running | 0 | 82 |
| Aug 4 → Aug 11 | Ready for Release | ⏸ Paused | 5 | — |
| Aug 11 → Aug 29 | On Hold | ▶ Running | 14 | 96 |
| Aug 29 → Sep 3 | Ready for Scheduling | ▶ Running | 2 | 98 |
| Sep 3 → Sep 3 | Ready for Release | ⏸ Paused | 0 | — |
| Sep 3 → Sep 4 | Assigned | ▶ Running | 1 | 99 |
| Sep 4 → Sep 9 | Scheduled | ▶ Running | 3 | 102 |
| Sep 9 → Sep 9 | Tech On Site | ▶ Running | 0 | 102 |
field service report and obtained signature from Customer Andrea Jackson.
9/4/25 RCook- Per email from Andrea Jackson they only have 6 units at this facility. Advised technician will check serial numbers with the locations on 9/9/25 and determine which unit they do not have.
09/04/2025 LHill-rec'd email from Andrea Jackson-It would be better for us to have Mike service all the units on campus on the same day. There are 6 kiosks total. One in each building. TC-A, TC-E, TC-F, TC-G, TC-K, and TC-L.
Which day works best for you?
See logged email.
9/3/25 RCook- Emailed Andrea Jackson to schedule for 9/10/25 at 7AM. Waiting for confirmation. See logged email.
09/03/2025 LHill-sent email to Andrea to confirm contact and equipment.
08/29/2025 ABelyea - updated POC with new email
08/11/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. Attempting new contact with 3 attempts with no response.
8/11/2025 LHill-called 309-878-1485 for Andrea to confirm equipment & contact. Line just rings busy signal. Unable to leave a message.
08/11/2025 LHill-LM at 309-620-7562 for Andrea to confirm equipment & contact.
08/11/2025 LHill-LM at (309) 675-7975 for Stacy Dejaynes to confirm equipment & contact.
08/07/2025 LHill-LM at 309-878148 -5for Andrea to confirm equipment & contact. '
08/07/2025 LHill-LM at 309-620-7562 for Andrea to confirm equipment & contact.
08/07/2025 LHill-LM at (309) 675-7975 to confirm equipment & contact.
08/06/2025 LHill-LM at (309) 675-7975 to confirm equipment & contact. Could not log call in RC logged call manually.
8/5/25 RCook- LM at (309) 675-7975 to discuss scheduling.
07/03/2025 ABelyea - continue to attempt contacts with POC in location
7/1/25 RCook- Placing the work order on hold and escalating to the account manager for contact confirmation. There is no contact listed on the work order, and while a contact is listed under the location, it is unclear if they are the appropriate point of contact.
6/30/25 RCook- LM with Stacy Dejaynes to schedule for 7/8/25. Arrival time between 11AM-1PM.
6/17APage: still waiting on POC melanie wake from CAT Mossville to schedule a day, thought today was going to work but still have not heard back - will have to reschedule these for when she picks a day so we can do these remaining CAT PMs(4 hour drive so need to do all at once)
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02929529 | Labor | Open | 0.5 | $0.00 | Sep 9, 10:27 AM |
| WL-02929530 | Labor | Open | 0.5 | $0.00 | Sep 9, 10:27 AM |
| WL-02929531 | Travel | Open | 2 | $0.00 | Sep 9, 10:27 AM |