TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 Pace Headquarters - South Div — 2101 W 163rd Pl, Markham IL, 60428
Mar 14, 2025 → Sep 24, 2025
✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (92 biz days late)
Active: 104 biz days
Paused: 30 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
71d
▶ Clock Running
Status: Created
Mar 14 → Jun 25, 2025
71 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 25 → Jun 27, 2025
2 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Entered
Jun 27 → Jun 27, 2025
0 business days (counted)
Running total: 73 of ? biz days used
18d
▶ Clock Running
Status: On Hold
Jun 27 → Jul 24, 2025
18 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 24 → Aug 6, 2025
9 business days (counted)
Running total: 100 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Aug 6 → Sep 18, 2025
30 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 100 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 24, 2025
4 business days (counted)
Running total: 104 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 104 of ? biz days used
Created: Mar 14, 2025Completed: Sep 24, 2025
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Mar 14 → Jun 25
Created
▶ Running
71
71
Jun 25 → Jun 27
Assigned
▶ Running
2
73
Jun 27 → Jun 27
Entered
▶ Running
0
73
Jun 27 → Jul 24
On Hold
▶ Running
18
91
Jul 24 → Aug 6
Ready for Scheduling
▶ Running
9
100
Aug 6 → Sep 18
Ready for Release
⏸ Paused
30
—
Sep 18 → Sep 18
Assigned
▶ Running
0
100
Sep 18 → Sep 24
Scheduled
▶ Running
4
104
Sep 24 → Sep 24
Tech On Site
▶ Running
0
104
Holding120.4d (excluded)
Coordinators17.0d
Field Work0.2d
Billing0.0d
✗ SLA Missed
Holding(excluded from total)
120.4 days
Coordinators
17.0 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Mar 14, 2025
Due: Oct 31, 2025
Completed: Sep 24, 2025 (37 days early)
📅
134.7 daysTotal Age
⏱️
71.7d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
13.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 355 days old
🚨
Primary Delay71.7 days stuck in "Ready for Release"
⏱️
Total Delay13.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Release
101.9d
Assigned
3.1d / 0.5d SLA
On Hold
18.4d
Ready for Scheduling
9.4d / 1.0d SLA
Scheduled
4.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
0.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
9/18/25 RCook- Spoke Twanda, scheduled for 9/24/25. Arrival time between 11AM-2PM.
08/26/2025 LHill-spoke with Twanda Greene at 708-225-3382 confirmed contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: Yes
Certain day or time: M-F 8 am – 4 pm
Confirmed contact information is correct: Yes
Unit is in a public area. Located in the drivers area.
08/25/2025 LHill- LM at 708-225-3382 to confirm equipment & contact.
08/07/2025 LHill-LM at 708-225-3382 for Twanda Greene to confirm equipment & contact.
07/24/2025 ABelyea - see updated contact info
6/27/25 RCook- Spoke with receptionist states that we need to call the headquarters to schedule this. Asked if they had the number that I needed to call and he stated he did not. Escalating WO to account manager for contact assistance.
6/26/25 RCook- Spoke with Dorothy, offered to schedule for 7/2/25 arrival time between 1-3PM. Dorothy placed me on hold for over 5 minutes. No response.
🔧Work Performed
9/24/2025 M. Huffman. Completed the PM, field service report and obtained signature from Customer Twanda.
6/27/25 RCook- Spoke with receptionist states that we need to call the headquarters to schedule this. Asked if they had the number that I needed to call and he stated he did not. Escalating WO to account manager for contact assistance.
6/26/25 RCook- Spoke with Dorothy, offered to schedule for 7/2/25 arrival time between 1-3PM. Dorothy placed me on hold for over 5 minutes. No response.
🔍Technician Findings
Counter# N/A
Kiosk does not show signs of customer damage.
Kiosk is fully operational. Yes
Was the kiosk unplugged on arrival? No
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄Description
90550,BP MONITOR,AD DISP,NO LIGHT
📋
Outbound to +17082253382
Completed Sep 18, 2025
9/18/25 RCook- Spoke Twanda, scheduled for 9/24/25. Arrival time between 11AM-2PM.
📋
Outbound to +17082253382
Completed Aug 26, 2025
08/26/2025 LHill-spoke with Twanda Greene at 708-225-3382 confirmed contact and equipment below.
Unit is onsite: yes
Scheduling ahead needed: Yes
Certain day or time: M-F 8 am – 4 pm
Confirmed contact information is correct: Yes
Unit is in a public area. Located in the drivers area.
📋
Outbound to +17082253382
Completed Aug 25, 2025
08/25/2025 LHill- LM at 708-225-3382 to confirm equipment & contact.
📋
Outbound to +17082253382
Completed Aug 7, 2025
08/07/2025 LHill-LM at 708-225-3382 for Twanda Greene to confirm equipment & contact.
📋
Outbound to +17083310051
Completed Jun 27, 2025
6/27/25 RCook- Spoke with receptionist states that we need to call the headquarters to schedule this. Asked if they had the number that I needed to call and he stated he did not. Escalating WO to account manager for contact assistance.
📋
Outbound to +17083310051
Completed Jun 26, 2025
6/26/25 RCook- Spoke with Dorothy, offered to schedule for 7/2/25 arrival time between 1-3PM. Dorothy placed me on hold for over 5 minutes. No response.
Aug 26, 2025 12:59pm
@Allison Belyea Please update the contact for this location to: Twanda Greene at 708-225-3382
📅
WO-01256411 - Preventive Maintenance - 90550-15 - Markham - Pace Headquarters - South Div
Sep 24, 2025 12:00pm – 1:00pm
Work Order: WO-01256411
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: Pace Headquarters - South Div
Address: 2101 W 163rd Pl, Markham, IL 60428
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-15
Serial #: 550-017726
Contact Name: Twanda Greene
Contact Phone: 708-225-3382
Co