TEXAS MEDICAL SCREENING •
Preventive Maintenance •
PSM
📍 HONDA MFG. OF INDIANA — 2755 N. MICHIGAN AVE., GREENSBURG IN, 47240
Mar 14, 2025 → Sep 18, 2025
✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (119 biz days late)
Active: 131 biz days
🕐 Clock stopped: Completed (Sep 19, 2025)
119d
▶ Clock Running
Status: Created
Mar 14 → Sep 3, 2025
119 business days (counted)
Running total: 119 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 4, 2025
1 business day (counted)
Running total: 120 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 18, 2025
10 business days (counted)
Running total: 130 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 19, 2025
1 business day (counted)
Running total: 131 of ? biz days used
Created: Mar 14, 2025Completed: Sep 19, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Mar 14 → Sep 3
Created
▶ Running
119
119
Sep 3 → Sep 4
Assigned
▶ Running
1
120
Sep 4 → Sep 18
Scheduled
▶ Running
10
130
Sep 18 → Sep 19
Tech On Site
▶ Running
1
131
Holding119.7d (excluded)
Coordinators12.1d
Field Work1.4d
Billing2.0d
✗ SLA Missed
Holding(excluded from total)
119.7 days
Coordinators
12.1 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
2.0 days
Over SLA
Created: Mar 14, 2025
Due: Nov 30, 2025
Completed: Sep 19, 2025 (72 days early)
📅
131.1 daysTotal Age
⏱️
119.7d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
11.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 355 days old
🚨
Primary Delay119.7 days stuck in "Ready for Release"
⏱️
Total Delay11.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Release
119.7d
Assigned
1.3d / 0.5d SLA
Scheduled
10.8d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/10/25 RCook- Spoke with Eva Lundsford, rescheduled for 9/18/25. Arrival time between 12-3 PM due to repair on 9/15/25 in the opposite direction.
09/04/2025 LHill-spoke with Eva. Scheduled for 09/15 between 12-3.
CONFIRMED
08/26/2025 LHill-spoke with Eva Lundsford at 812-651-6126 . She confirmed contact and equipment
Unit is onsite: yes
Scheduling ahead needed: Yes
Certain day or time: M-F 8 am – 5 pm
Confirmed contact information is correct: Yes
Unit is in a public area. Located near the lockers.
08/26/2025 LHill- spoke with Daniel Wade at (937) 974-2273 for to confirm equipment & contact. He advised that he is not at that location.
08/26/2025 LHill- LM at 937) 645-8465 for Andy Hoying to confirm equipment & contact.
08/26/2025 LHill- LM at (812) 222-6004 x75514 for Donna Drockelman to confirm equipment & contact.
🔧Work Performed
PM
🔍Technician Findings
System on, counter - 145858
⚠️Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500.
***IMPORTANT CHANGE****
Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service.
If location is a non-retail location a call ahead to schedule is required
PM Checklist Tips:
If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach.
Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄Description
90550,BP MONITOR,AD DISP,NO LIGHT
📋
Outbound to +18126516126
Completed Sep 10, 2025
9/10/25 RCook- Spoke with Eva Lundsford, rescheduled for 9/18/25. Arrival time between 12-3 PM due to repair on 9/15/25 in the opposite direction.
📋
Outbound to +18126516126
Completed Sep 4, 2025
09/04/2025 LHill-spoke with Eva. Scheduled for 09/15 between 12-3.
📋
Outbound to +18126516126
Completed Aug 26, 2025
08/26/2025 LHill-spoke with Eva Lundsford at 812-651-6126 . She confirmed contact and equipment
Unit is onsite: yes
Scheduling ahead needed: Yes
Certain day or time: M-F 8 am – 5 pm
Confirmed contact information is correct: Yes
Unit is in a public area. Located near the lockers.
📋
Outbound to +19379742273
Completed Aug 26, 2025
08/26/2025 LHill- spoke with Daniel Wade at (937) 974-2273 for to confirm equipment & contact. He advised that he is not at that location.
📋
Outbound to +19376458465
Completed Aug 26, 2025
08/26/2025 LHill- LM at 937) 645-8465 for Andy Hoying to confirm equipment & contact.
📋
Outbound to +18122226004
Completed Aug 26, 2025
08/26/2025 LHill- LM at (812) 222-6004 x75514 for Donna Drockelman to confirm equipment & contact.
Aug 26, 2025 2:23pm
@Allison Belyea Please update contact for this location to: Eva Lundsford at 812-651-6126
Work Order: WO-01256475
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: HONDA MFG. OF INDIANA
Address: 2755 N. MICHIGAN AVE., GREENSBURG, IN 47240
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-15
Serial #: 550-015164
Contact Name: Eva Lundsford
Contact Phone: 812-651-6126
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