Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01256516 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 OSU - Newark Campus — 1179 University Dr, Hopewell Hall, Newark OH, 43055

Mar 14, 2025 → Oct 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (143 biz days late)
Active: 155 biz days
🕐 Clock stopped: Completed (Oct 24, 2025)
118d
▶ Clock Running
Status: Created
Mar 14 → Sep 2, 2025
118 business days (counted)
Running total: 118 of ? biz days used
▶ Clock Running
Status: On Hold
Sep 2 → Sep 17, 2025
11 business days (counted)
Running total: 129 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 17 → Sep 23, 2025
4 business days (counted)
Running total: 133 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Sep 23 → Oct 21, 2025
19 business days (counted)
Running total: 152 of ? biz days used
▶ Clock Running
Status: Entered
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 152 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 21 → Oct 23, 2025
2 business days (counted)
Running total: 154 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 154 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 23 → Oct 24, 2025
1 business day (counted)
Running total: 155 of ? biz days used
Created: Mar 14, 2025 Completed: Oct 24, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Mar 14 → Sep 2 Created ▶ Running 118 118
Sep 2 → Sep 17 On Hold ▶ Running 11 129
Sep 17 → Sep 23 Ready for Scheduling ▶ Running 4 133
Sep 23 → Oct 21 Assigned ▶ Running 19 152
Oct 21 → Oct 21 Entered ▶ Running 0 152
Oct 21 → Oct 23 On Hold ▶ Running 2 154
Oct 23 → Oct 23 Scheduled ▶ Running 0 154
Oct 23 → Oct 24 Tech On Site ▶ Running 1 155
Holding 133.7d (excluded)
Coordinators 24.5d
Field Work 1.5d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
133.7 days
Coordinators
24.5 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
0.0 days
Created: Mar 14, 2025 Due: Dec 31, 2025 Completed: Oct 24, 2025 (68 days early)
📅
155.1 days Total Age
⏱️
118.7d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
23.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 355 days old
🚨
Primary Delay 118.7 days stuck in "Ready for Release"
⏱️
Total Delay 23.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Release
118.7d
On Hold
15.0d
Ready for Scheduling
5.0d / 1.0d SLA
Assigned
19.5d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Missing Customer Print Name om FSR Form

10/21/2025 CRamen left a vm for a returned call to schedule for Thursday or Friday this week. 


10/21/25 RCook- Escalated WO to account manager due to contact issues.


10/20/25 RCook- Sent email to John Davenport to schedule for 10/23/25. Arrival time between 8-10AM. Waiting for confirmation. See logged email.


10/20/25 RCook- LM with John Davenport to schedule for 10/23/25. Arrival time between 8-10AM. 


10/8/2025n CRamen left a vm for a returned call to schedule for possibly Friday 10/10/2025 afternoon. 


9/29/2025 CRamen left a vm for a returned call to schedule. 


9/23/2025 CRamen left a vm for a returned call to schedule 


09/17/2025 ABelyea - updated POC per TMS, John Davenport

09/02/2025 LHill-Placing the work order on hold and escalating to the account manager for contact confirmation. There is no contact listed on the work order, and while a contact is listed under the location, it is unclear if they are the appropriate point of contact.


09/02/2025 LHill- LM at  (614) 247-9260 for Ben Moore to confirm equipment & contact.  Was unable to log the call in Ring Central.


08/27/2025 LHill- LM at (614) 247-9260 for Ben Moore to confirm equipment & contact.


08/26/2025 LHill- LM at (614) 247-9260 for Ben Moore to confirm equipment & contact.  


8/26/2025 LHill-No additional contacts on previous WOs.


08/26/2025 LHill-spoke with Kathy at (614) 688-7403 to confirm equipment & contact. She is not the contact for bp machine.


08/26/2025 LHill- LM at (614) 247-9260 for Ben Moore to confirm equipment & contact.  


8/19/2025 CRamen left a vm for a returned call to schedule  

🔧 Work Performed
Pm performed
🔍 Technician Findings
Counter# N/A pm needed
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
90550,BP MONITOR,AD DISP,NO LIGHT

Timeline

📋
Work Order Created Mar 14, 2:35 PM
Work Order: WO-01256516
Type: Preventive Maintenance
Priority: PSM
🚨 119.0 business days
⏸️
Status: On Hold by Laura Hill Sep 2, 9:32 AM
From: Ready for Release
To: On Hold
Duration in Previous: 171d 18h
🚨 12.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Sep 17, 12:17 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 15d 2h
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Sep 23, 4:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 4h
🚨 20.0 business days
🆕
Status: Entered by Rhea Berry Oct 21, 9:08 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 27d 16h, 0m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Oct 23, 9:12 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Lawrence Yoder
Scheduled For: 2025-10-23T15:00:00.000+0000
🗓️
Status: Scheduled by Lawrence Yoder
From: On Hold
To: Scheduled
Duration in Previous: 2d 0h
🔧
Status: Tech On Site by Jordan Moceri Oct 23, 10:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 54m
⏱️
▶
2 5x Labor Added Oct 23, 11:34 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From: Tech On Site
To: Completed
Duration in Previous: 13h 28m
🏁
Status: Closed by Jordan Moceri Oct 23, 11:41 PM
From: Completed
To: Closed
Duration in Previous: 5m
📄
Status: Ready to Bill by Hannah Shaw Oct 24, 3:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 16m
📨
▶
2 Status: Invoice Pending Oct 24, 4:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:39 PM
Invoice Number: SM-244725

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 19.5 business days (threshold: 4.0 business hours)
Exceeded by 19.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jordan Moceri
Scheduled
Oct 23, 11:00 AM
Created
Mar 14, 2:35 PM
Invoice #
SM-244725

Work Details (5)

Name Type Status Qty Amount Date
WL-02982565 Labor Open 1.1166666666667 $0.00 Oct 23, 11:34 PM
WL-02982566 Labor Open 1.4166666666667 $0.00 Oct 23, 11:34 PM
WL-02982567 Labor Open 1.5 $0.00 Oct 23, 11:34 PM
WL-02982568 Travel Open 49 $0.00 Oct 23, 11:34 PM
WL-02982569 Travel Open 36 $0.00 Oct 23, 11:34 PM

Details