Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01256552 ↗ ServiceMax

TEXAS MEDICAL SCREENING • Preventive Maintenance • PSM

📍 DELTA AIRLINES — 4300 GLUMACK DR.-MPLS. AIRPORT, ST. PAUL MN, 55111

Mar 14, 2025 → Sep 12, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (114 biz days late)
Active: 126 biz days
🕐 Clock stopped: Completed (Sep 12, 2025)
119d
▶ Clock Running
Status: Created
Mar 14 → Sep 3, 2025
119 business days (counted)
Running total: 119 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 4, 2025
1 business day (counted)
Running total: 120 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 12, 2025
6 business days (counted)
Running total: 126 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 126 of ? biz days used
Created: Mar 14, 2025 Completed: Sep 12, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Mar 14 → Sep 3 Created ▶ Running 119 119
Sep 3 → Sep 4 Assigned ▶ Running 1 120
Sep 4 → Sep 12 Scheduled ▶ Running 6 126
Sep 12 → Sep 12 Tech On Site ▶ Running 0 126
Holding 119.7d (excluded)
Coordinators 8.2d
Field Work 0.1d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
119.7 days
Coordinators
8.2 days
Over SLA
Field Work
0.1 days
Billing
0.1 days
Created: Mar 14, 2025 Due: Dec 31, 2025 Completed: Sep 12, 2025 (110 days early)
📅
126.7 days Total Age
⏱️
119.7d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
5.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 355 days old
🚨
Primary Delay 119.7 days stuck in "Ready for Release"
⏱️
Total Delay 5.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Release
119.7d
Assigned
1.5d / 0.5d SLA
Scheduled
6.7d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
WO Correction Needed
0.1d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.15.25 Hshaw - Missing PM checklist form

CONFIRMED


9/4/25 RCook- Chattered:

@[Ronnie Salone]​ Please be sure to call David Pederson ahead of time to set up a meeting spotting for this PM. This is scheduled for 9/12/25. Thank you!


9/4/25 RCook- Spoke with David Pederson , scheduled for 9/12/25 arrival time 4 PM. States we cannot schedule for 9/10 or 9/11 because he will be out of state. States it has to be later afternoon 4 PM would be best. Technician will need to call David ahead of time to set up a meeting spot. NO sharp tools and nothing that can't go through TSA. Go to ticket counter


9/4/25 RCook- LM with David Pederson to schedule for 9/10/25. Arrival time between 11AM-1PM. 


9/3/25 RCook- LM with David Pederson to schedule for 9/10/25. Arrival time between 11AM-1PM. 


08/27/2025 LHill-spoke with David Pederson at 612-490-8741. He confirmed contact and equipment

Unit is onsite: yes

Scheduling ahead needed: Yes. Tech will need to be escorted.

Certain day or time:  Thursday-Monday after 4 PM. Have to schedule after Sept. 5th.

Confirmed contact information is correct: Yes

Unit is in a public area.  


08/26/2025 LHill-no additional contacts on previous WOs.


08/26/2025 LHill- LM at 612-490-8741 to confirm equipment & contact.  

🔧 Work Performed
9/12/25 Traveled to site Completed PM Completed paperwork Traveled from site Closed WO
🔍 Technician Findings
Counter# 214,074. Unit needed PM
⚠️ Problem Description
Please Perform the PM for this Kiosk based on the product listed in the work order: 90550, LC300, LC500. ***IMPORTANT CHANGE**** Please Log/notate in the technician findings the number of times the kiosk was used and double check the SN. If the SN is different than in the work order please also notate the correct SN. Regardless if the SN matches continue to perform the PM service. If location is a non-retail location a call ahead to schedule is required PM Checklist Tips: If Checklist is not populating, make sure the order type contains 'PM' and the product must contain an 90550, LC300 or LC500. Update the order status to 'tech onsite' and the workflow will look for the parameters in which a PM checklist is required and will auto attach. Common missed step: After you Finalize the checklist you must select 'Print checklist' for the checklist to attach to the work order for the billing reviewer to review.
📄 Description
90550,BP MONITOR, NO AD DISPLAY

Timeline

📋
Work Order Created Mar 14, 2:35 PM
Work Order: WO-01256552
Type: Preventive Maintenance
Priority: PSM
🚨 120.0 business days
👷
▶
2 Technician Assigned Sep 3, 3:39 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 173d 1h
🗓️
▶
2 Status: Scheduled Sep 4, 2:21 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-09-12T21:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Ronnie Salone Sep 10, 12:52 PM
Scheduled For: 2025-09-12T20:30:00.000+0000, 2025-09-12T20:45:00.000+0000
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Sep 12, 4:59 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ronnie Salone
Scheduled For: 2025-09-12T21:30:00.000+0000
🔧
Status: Tech On Site by Ronnie Salone Sep 12, 5:20 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 2h
⏱️
▶
2 6x Labor Added Sep 12, 6:20 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Ronnie Salone
From: Tech On Site
To: Completed
Duration in Previous: 1h 2m
🏁
Status: Closed by Ronnie Salone Sep 12, 6:28 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 1.7 business days
✏️
Status: WO Correction Needed by Hannah Shaw Sep 15, 10:23 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 15h
🏁
Status: Closed by Lawrence Yoder Sep 15, 10:59 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 36m
📄
Status: Ready to Bill by Timothy Amburgey Sep 15, 11:05 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5m
📨
▶
2 Status: Invoice Pending Sep 15, 11:20 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Sep 17, 9:26 PM
Invoice Number: SM-240929

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Scheduled
Duration: 6.7 business days (threshold: 2.0 business days)
Exceeded by 4.7 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ronnie Salone
Scheduled
Sep 12, 5:30 PM
Created
Mar 14, 2:35 PM
Invoice #
SM-240929

Work Details (6)

Name Type Status Qty Amount Date
WL-02934679 Labor Open 0.5 $0.00 Sep 12, 6:20 PM
WL-02934680 Labor Open 1 $0.00 Sep 12, 6:20 PM
WL-02934681 Travel Open 10 $0.00 Sep 12, 6:20 PM
WL-02934682 Labor Open 0.5 $0.00 Sep 12, 6:20 PM
WL-02934683 Travel Open 10 $0.00 Sep 12, 6:20 PM
WL-02934684 Expenses Open 1 $0.00 Sep 12, 6:20 PM

Details