Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01259203 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 LENOX HILL RADIOLOGY - FLUSHING DOWNTOWN — 135-28 37TH AVE, FLUSHING NY, 11354

Mar 25, 2025 → Jan 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed (6 biz days late)
Active: 198 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
▶ Clock Running
Status: Created
Mar 25 → Mar 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 25 → Mar 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 26 → Apr 2, 2025
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Apr 2 → Apr 2, 2025
0 business days (counted)
Running total: 6 of ? biz days used
27d
▶ Clock Running
Status: On Hold
Apr 2 → May 9, 2025
27 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
May 9 → May 12, 2025
1 business day (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Entered
May 12 → May 12, 2025
0 business days (counted)
Running total: 34 of ? biz days used
83d
▶ Clock Running
Status: Ready for Scheduling
May 12 → Sep 10, 2025
83 business days (counted)
Running total: 117 of ? biz days used
64d
▶ Clock Running
Status: On Hold
Sep 10 → Dec 15, 2025
64 business days (counted)
Running total: 181 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 181 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Dec 15 → Jan 9, 2026
17 business days (counted)
Running total: 198 of ? biz days used
Created: Mar 25, 2025 Completed: Jan 9, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Mar 25 → Mar 25 Created ▶ Running 0 0
Mar 25 → Mar 26 Ready for Scheduling ▶ Running 1 1
Mar 26 → Apr 2 Scheduled ▶ Running 5 6
Apr 2 → Apr 2 Entered ▶ Running 0 6
Apr 2 → May 9 On Hold ▶ Running 27 33
May 9 → May 12 Scheduled ▶ Running 1 34
May 12 → May 12 Entered ▶ Running 0 34
May 12 → Sep 10 Ready for Scheduling ▶ Running 83 117
Sep 10 → Dec 15 On Hold ▶ Running 64 181
Dec 15 → Dec 15 Ready for Scheduling ▶ Running 0 181
Dec 15 → Jan 9 Scheduled ▶ Running 17 198
Dispatch 0.0d
Holding 92.8d (excluded)
Coordinators 110.6d
Billing 4.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
92.8 days
Coordinators
110.6 days
Over SLA
Billing
4.0 days
Over SLA
Created: Mar 25, 2025 Due: Dec 31, 2025 Completed: Jan 9, 2026 (8 days late)
📅
198.5 days Total Age
⏱️
84.0d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
119.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 4, 2026
Visit 2 Jan 5, 2026
Visit 3 Jan 6, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 344 days old
🚨
Primary Delay 84.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 119.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
85.5d / 1.0d SLA
Scheduled
25.1d / 2.0d SLA
On Hold
92.8d
Closed
14.9d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 RArnold -Dispatching to Rodney for 12/29


05/12/2025 RArnold - Removed from Dillon

05/09/2025 RArnold - dispatching to Dillon for 05/12

04/02/2025 RArnold - Project on hold, removed from Vivian

03/26/2025 DNakoff - Dispatched WO to Vivian for Mammo site 04/03

🔧 Work Performed
GEHC Mammogram Install/Deinstall
🔍 Technician Findings
none
⚠️ Problem Description
GEHC Mammogram - Deinstall Hologic / Install Pristina Room Move - De-install at first site, follow moving team and re-install at new site.
📄 Description
GEHC - Senographe Pristina™ Mammography System
📞 Call Description
GEHC Mammogram Deinstall/Install

Timeline

📋
▶
2 Work Order Created Mar 25, 4:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Allison Belyea
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Mar 26, 8:10 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Dylan Nakoff
Scheduled For: 2025-04-02T12:00:00.000+0000, 2025-04-03T12:00:00.000+0000
🗓️
Status: Scheduled by Dylan Nakoff
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 15h 53m
⚠️ 6.0 business days
🆕
Status: Entered by Rebecca Arnold Apr 2, 1:12 PM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 7d 5h, 0m
🚨 28.0 business days
🗓️
▶
3 Status: Scheduled May 9, 1:54 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h6e00000IIEnBAAX, Dillon Pilgrim
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-05-12T20:30:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Rebecca Arnold May 12, 9:23 AM
Scheduled For: 2025-05-12T12:00:00.000+0000
🆕
Status: Entered by Rebecca Arnold May 12, 10:06 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 2d 20h, 0m
🚨 84.0 business days
⏸️
Status: On Hold by Allison Belyea Sep 10, 10:13 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 121d 0h
🚨 65.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Dec 15, 4:04 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 96d 6h
👷
▶
3 Technician Assigned Dec 15, 4:12 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-29T11:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8m
⏳ 5.0 business days
📅
Dispatch Scheduled by Fady Messak Dec 19, 4:22 PM
Scheduled For: 2026-01-05T11:00:00.000+0000
⚠️ 10.0 business days
💵
2x Expenses Added Jan 5, 2:36 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
20x Labor Added Jan 6, 5:08 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 4, 0.5, 2, 1, 3, 0.75, 2.25, 3.75, 144, 162
💵
Expenses Added Jan 6, 7:29 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.6 business days
⏱️
▶
2 Labor Added Jan 9, 11:25 AM
Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 24d 19h, 0m
🚨 15.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 30, 10:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20d 23h
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 4:57 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.9 business days
🧾
Invoice Created Feb 6, 2:52 PM
Invoice Number: SM-252998

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready for Scheduling
Duration: 84.0 business days (threshold: 1.0 business days)
Exceeded by 83.0 business days
Scheduled
Duration: 17.3 business days (threshold: 2.0 business days)
Exceeded by 15.3 business days
Closed
Duration: 14.9 business days (threshold: 1.0 business days)
Exceeded by 13.9 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rodney Charles
Scheduled
Jan 5, 6:00 AM
Created
Mar 25, 4:17 PM
Invoice #
SM-252998

Work Details (24)

Name Type Status Qty Amount Date
WL-03053695 Expenses Open 1 $205.00 Jan 5, 2:36 PM
WL-03053696 Expenses Open 1 $0.00 Jan 5, 2:36 PM
WL-03055267 Labor Open 4 $0.00 Jan 6, 5:08 PM
WL-03055268 Labor Open 0.5 $0.00 Jan 6, 5:08 PM
WL-03055269 Labor Open 2 $200.00 Jan 6, 5:08 PM
WL-03055270 Labor Open 1 $155.00 Jan 6, 5:08 PM
WL-03055271 Labor Open 3 $300.00 Jan 6, 5:08 PM
WL-03055272 Labor Open 0.75 $0.00 Jan 6, 5:08 PM
WL-03055273 Labor Open 0.75 $0.00 Jan 6, 5:08 PM
WL-03055274 Labor Open 2.25 $300.00 Jan 6, 5:08 PM
WL-03055275 Labor Open 3.75 $470.00 Jan 6, 5:08 PM
WL-03055276 Expenses Open 1 $0.00 Jan 6, 5:08 PM
WL-03055277 Expenses Open 1 $0.00 Jan 6, 5:08 PM
WL-03055278 Expenses Open 1 $0.00 Jan 6, 5:08 PM
WL-03055279 Expenses Open 1 $205.00 Jan 6, 5:08 PM
WL-03055280 Expenses Open 1 $0.00 Jan 6, 5:08 PM
WL-03055281 Travel Open 144 $0.00 Jan 6, 5:08 PM
WL-03055282 Travel Open 2 $0.00 Jan 6, 5:08 PM
WL-03055283 Travel Open 7 $0.00 Jan 6, 5:08 PM
WL-03055284 Travel Open 7 $0.00 Jan 6, 5:08 PM
WL-03055285 Travel Open 7 $0.00 Jan 6, 5:08 PM
WL-03055286 Travel Open 162 $0.00 Jan 6, 5:08 PM
WL-03055503 Expenses Open 1 $0.00 Jan 6, 7:29 PM
WL-03059385 Labor Open 1.5 $0.00 Jan 9, 11:25 AM

Details