Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01259204 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 LENOX HILL RADIOLOGY - FLUSHING DOWNTOWN — 135-28 37TH AVE, FLUSHING NY, 11354

Mar 25, 2025 → Jan 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed (6 biz days late)
Active: 198 biz days
🕐 Clock stopped: Invoiced (Jan 9, 2026)
▶ Clock Running
Status: Created
Mar 25 → Mar 26, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 26 → Apr 2, 2025
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Apr 2 → Apr 2, 2025
0 business days (counted)
Running total: 6 of ? biz days used
27d
▶ Clock Running
Status: On Hold
Apr 2 → May 9, 2025
27 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
May 9 → May 12, 2025
1 business day (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Entered
May 12 → May 12, 2025
0 business days (counted)
Running total: 34 of ? biz days used
83d
▶ Clock Running
Status: Ready for Scheduling
May 12 → Sep 10, 2025
83 business days (counted)
Running total: 117 of ? biz days used
64d
▶ Clock Running
Status: On Hold
Sep 10 → Dec 15, 2025
64 business days (counted)
Running total: 181 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 181 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 15 → Jan 6, 2026
14 business days (counted)
Running total: 195 of ? biz days used
▶ Clock Running
Status: Completed
Jan 6 → Jan 6, 2026
0 business days (counted)
Running total: 195 of ? biz days used
▶ Clock Running
Status: Closed
Jan 6 → Jan 9, 2026
3 business days (counted)
Running total: 198 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 198 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 198 of ? biz days used
Created: Mar 25, 2025 Invoiced: Jan 9, 2026
Show SLA Clock Detail (14 periods)
Period Status Clock Biz Days Running Total
Mar 25 → Mar 26 Created ▶ Running 1 1
Mar 26 → Apr 2 Scheduled ▶ Running 5 6
Apr 2 → Apr 2 Entered ▶ Running 0 6
Apr 2 → May 9 On Hold ▶ Running 27 33
May 9 → May 12 Scheduled ▶ Running 1 34
May 12 → May 12 Entered ▶ Running 0 34
May 12 → Sep 10 Ready for Scheduling ▶ Running 83 117
Sep 10 → Dec 15 On Hold ▶ Running 64 181
Dec 15 → Dec 15 Ready for Scheduling ▶ Running 0 181
Dec 15 → Jan 6 Scheduled ▶ Running 14 195
Jan 6 → Jan 6 Completed ▶ Running 0 195
Jan 6 → Jan 9 Closed ▶ Running 3 198
Jan 9 → Jan 9 Ready for Scheduling ▶ Running 0 198
Jan 9 → Jan 9 Scheduled ▶ Running 0 198
Holding 92.9d (excluded)
Coordinators 107.6d
Billing 4.0d
✗ SLA Missed
Holding (excluded from total)
92.9 days
Coordinators
107.6 days
Over SLA
Billing
4.0 days
Over SLA
Created: Mar 25, 2025 Due: Dec 31, 2025 Completed: Jan 9, 2026 (8 days late)
📅
198.5 days Total Age
⏱️
84.0d in Ready for Scheduling Longest Stage
🔄
13 transitions Status Changes
⚠️
118.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
28 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 4, 2026
Visit 2 Jan 5, 2026
Visit 3 Jan 6, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 344 days old
🚨
Primary Delay 84.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 118.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
85.5d / 1.0d SLA
Scheduled
22.2d / 2.0d SLA
On Hold
92.9d
Closed
18.0d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 RArnold -Dispatching to Rick for 12/29

05/12/2025 RArnold - Removed from Israel

05/09/2025 RArnold - dispatching to Israel for 05/12

04/02/2025 RArnold - Project on hold. Removed form Carlos

03/26/2025 DNakoff - Dispatched WO to Carlos for Mammo site 04/03

🔧 Work Performed
Deinstall and reinstall of a Pristina from Lenox Hill Flushing to Lenox Hill Ozone Park
🔍 Technician Findings
good working conditions
⚠️ Problem Description
GEHC Mammogram - Deinstall Hologic / Install Pristina Room Move - De-install at first site, follow moving team and re-install at new site.
📄 Description
GEHC - Senographe Pristina™ Mammography System
📞 Call Description
GEHC Mammogram Deinstall/Install

Timeline

📋
Work Order Created Mar 25, 4:17 PM
Work Order: WO-01259204
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Mar 26, 8:09 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Dylan Nakoff
Scheduled For: 2025-04-02T12:00:00.000+0000, 2025-04-03T12:00:00.000+0000
🗓️
Status: Scheduled by Dylan Nakoff
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 15h 51m
⚠️ 6.0 business days
🆕
Status: Entered by Rebecca Arnold Apr 2, 1:01 PM
From: Scheduled, Entered
To: Entered, On Hold
Duration in Previous: 7d 4h, 0m
🚨 28.0 business days
👷
▶
3 Technician Assigned May 9, 1:55 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-05-12T20:30:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: On Hold
To: Scheduled
Duration in Previous: 37d 0h
⏳ 2.0 business days
📅
Dispatch Scheduled by Rebecca Arnold May 12, 9:25 AM
Scheduled For: 2025-05-12T12:00:00.000+0000
🆕
Status: Entered by Rebecca Arnold May 12, 10:06 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 2d 20h, 0m
🚨 84.0 business days
⏸️
Status: On Hold by Allison Belyea Sep 10, 10:14 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 121d 0h
🚨 65.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Dec 15, 4:02 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 96d 6h
📅
▶
3 Dispatch Scheduled Dec 15, 4:11 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 9m
👷
Technician Assigned by Rebecca Arnold
Technician: Rick Charles
⏳ 3.0 business days
📅
Dispatch Scheduled by Fady Messak Dec 17, 9:46 PM
Scheduled For: 2026-01-05T11:00:00.000+0000
🚨 10.3 business days
💵
2x Expenses Added Jan 2, 8:04 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
💵
2x Expenses Added Jan 5, 12:57 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
21x Labor Added Jan 6, 2:19 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 2, 1, 3, 0.75, 2.25, 126, 0.3, 6.6, 11, 123
⏱️
Labor Added Jan 6, 4:19 PM
Type: Labor
Status: Open
Qty: 2.75
⏱️
▶
2 Labor Added Jan 6, 6:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 22d 2h, 0m
⏳ 3.7 business days
📅
▶
2 Status: Ready for Scheduling Jan 9, 11:28 AM
Status: Ready for Scheduling → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-09T05:00:00.000+0000, 2026-01-09T00:00:00.000+0000
💵
▶
2 Expenses Added Jan 9, 11:50 AM
Expenses Added → Status: Closed
🏁
Status: Closed by Rick Charles
From: Scheduled
To: Closed
Duration in Previous: 21m
🚨 15.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 30, 10:49 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20d 22h
⏳ 4.0 business days
📨
▶
3 Status: Invoice Pending Feb 4, 4:57 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-252998

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready for Scheduling
Duration: 84.0 business days (threshold: 1.0 business days)
Exceeded by 83.0 business days
Scheduled
Duration: 14.4 business days (threshold: 2.0 business days)
Exceeded by 12.4 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 14.9 business days (threshold: 1.0 business days)
Exceeded by 13.9 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Jan 8, 7:00 PM
Created
Mar 25, 4:17 PM
Invoice #
SM-252998

Work Details (28)

Name Type Status Qty Amount Date
WL-03052237 Expenses Open 1 $205.00 Jan 2, 8:04 AM
WL-03052238 Expenses Open 1 $0.00 Jan 2, 8:04 AM
WL-03053580 Expenses Open 1 $0.00 Jan 5, 12:57 PM
WL-03053581 Expenses Open 1 $205.00 Jan 5, 12:57 PM
WL-03054948 Labor Open 0.5 $0.00 Jan 6, 2:19 PM
WL-03054949 Labor Open 2 $200.00 Jan 6, 2:19 PM
WL-03054950 Labor Open 1 $155.00 Jan 6, 2:19 PM
WL-03054951 Labor Open 3 $300.00 Jan 6, 2:19 PM
WL-03054952 Labor Open 0.75 $0.00 Jan 6, 2:19 PM
WL-03054953 Labor Open 0.75 $0.00 Jan 6, 2:19 PM
WL-03054954 Labor Open 2.25 $300.00 Jan 6, 2:19 PM
WL-03054955 Labor Open 2.25 $470.00 Jan 6, 2:19 PM
WL-03054956 Expenses Open 1 $0.00 Jan 6, 2:19 PM
WL-03054957 Expenses Open 1 $0.00 Jan 6, 2:19 PM
WL-03054958 Expenses Open 1 $0.00 Jan 6, 2:19 PM
WL-03054959 Expenses Open 1 $0.00 Jan 6, 2:19 PM
WL-03054960 Expenses Open 1 $0.00 Jan 6, 2:19 PM
WL-03054961 Expenses Open 1 $0.00 Jan 6, 2:19 PM
WL-03054962 Expenses Open 1 $0.00 Jan 6, 2:19 PM
WL-03054963 Travel Open 126 $0.00 Jan 6, 2:19 PM
WL-03054964 Travel Open 0.3 $0.00 Jan 6, 2:19 PM
WL-03054965 Travel Open 6.6 $0.00 Jan 6, 2:19 PM
WL-03054966 Travel Open 11 $0.00 Jan 6, 2:19 PM
WL-03054967 Travel Open 11 $0.00 Jan 6, 2:19 PM
WL-03054968 Travel Open 123 $0.00 Jan 6, 2:19 PM
WL-03055182 Labor Open 2.75 $0.00 Jan 6, 4:19 PM
WL-03055390 Labor Open 1.75 $0.00 Jan 6, 6:15 PM
WL-03059445 Expenses Open 1 $0.00 Jan 9, 11:50 AM

Details