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← WO Overview

WO-01259865 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Mar 27, 2025 → Dec 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (173 biz days late)
Active: 176 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 2, 2025
4 business days (counted)
Running total: 4 of ? biz days used
34d
▶ Clock Running
Status: Assigned
Apr 2 → May 20, 2025
34 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Entered
May 20 → May 20, 2025
0 business days (counted)
Running total: 38 of ? biz days used
45d
▶ Clock Running
Status: Assigned
May 20 → Jul 25, 2025
45 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Entered
Jul 25 → Jul 25, 2025
0 business days (counted)
Running total: 83 of ? biz days used
93d
▶ Clock Running
Status: Assigned
Jul 25 → Dec 10, 2025
93 business days (counted)
Running total: 176 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 176 of ? biz days used
Created: Mar 27, 2025 Completed: Dec 10, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 2 Created ▶ Running 4 4
Apr 2 → May 20 Assigned ▶ Running 34 38
May 20 → May 20 Entered ▶ Running 0 38
May 20 → Jul 25 Assigned ▶ Running 45 83
Jul 25 → Jul 25 Entered ▶ Running 0 83
Jul 25 → Dec 10 Assigned ▶ Running 93 176
Dec 10 → Dec 10 Tech On Site ▶ Running 0 176
Coordinators 179.2d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Coordinators
179.2 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Mar 27, 2025 Due: Dec 31, 2025 Completed: Dec 10, 2025 (21 days early)
📅
176.7 days Total Age
⏱️
93.5d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
176.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 93.5 days stuck in "Assigned"
⏱️
Total Delay 176.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.7d / 1.0d SLA
Assigned
174.5d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed PM Service
🔍 Technician Findings
Bed on Sixth Floor Rm 623
⚠️ Problem Description
Preventive Maintenance

Timeline

📋
Work Order Created Mar 27, 2:07 PM
Work Order: WO-01259865
Type: Preventive Maintenance
Priority: PSM
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Apr 2, 8:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 18h
🚨 35.0 business days
👷
▶
2 Technician Assigned May 20, 12:12 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 48d 3h, 0m
🚨 46.0 business days
🆕
▶
2 Status: Entered Jul 25, 3:41 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Craig Walker
🚨 94.0 business days
🔧
Status: Tech On Site by Craig Walker Dec 10, 2:27 PM
From: Assigned
To: Tech On Site
Duration in Previous: 137d 23h
⏱️
3x Labor Added Dec 10, 3:06 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 1.5, 11
✔️
Status: Completed by Craig Walker Dec 10, 3:29 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 1m
⏱️
2x Labor Added Dec 10, 4:44 PM
Type: Labor, Travel
Status: Open
Qty: 1, 22
🏁
Status: Closed by Craig Walker Dec 10, 6:23 PM
From: Completed
To: Closed
Duration in Previous: 2h 54m
📄
▶
2 Status: Ready to Bill Dec 11, 11:11 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Hannah Shaw Dec 11, 11:16 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Dec 13, 9:03 PM
Invoice Number: SM-248747

Bottlenecks

Ready for Scheduling
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Assigned
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Assigned
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Assigned
Duration: 93.5 business days (threshold: 4.0 business hours)
Exceeded by 93.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Mar 27, 2:07 PM
Invoice #
SM-248747

Work Details (5)

Name Type Status Qty Amount Date
WL-03033105 Labor Open 1.75 $0.00 Dec 10, 3:06 PM
WL-03033106 Labor Open 1.5 $0.00 Dec 10, 3:06 PM
WL-03033107 Travel Open 11 $0.00 Dec 10, 3:06 PM
WL-03033249 Labor Open 1 $0.00 Dec 10, 4:44 PM
WL-03033250 Travel Open 22 $0.00 Dec 10, 4:44 PM

Details