Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (110 biz days late)
🕐 Clock stopped: Tech Off Site (Sep 8, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 2, 2025
4 business days (counted)
Running total: 4 of ? biz days used
34d
▶ Clock Running
Status: Assigned
Apr 2 → May 20, 2025
34 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Entered
May 20 → May 20, 2025
0 business days (counted)
Running total: 38 of ? biz days used
45d
▶ Clock Running
Status: Assigned
May 20 → Jul 25, 2025
45 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Entered
Jul 25 → Jul 25, 2025
0 business days (counted)
Running total: 83 of ? biz days used
30d
▶ Clock Running
Status: Assigned
Jul 25 → Sep 8, 2025
30 business days (counted)
Running total: 113 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 113 of ? biz days used
Created: Mar 27, 2025
Tech Off Site: Sep 8, 2025
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Mar 27 → Apr 2 |
Created |
▶ Running
|
4 |
4 |
| Apr 2 → May 20 |
Assigned |
▶ Running
|
34 |
38 |
| May 20 → May 20 |
Entered |
▶ Running
|
0 |
38 |
| May 20 → Jul 25 |
Assigned |
▶ Running
|
45 |
83 |
| Jul 25 → Jul 25 |
Entered |
▶ Running
|
0 |
83 |
| Jul 25 → Sep 8 |
Assigned |
▶ Running
|
30 |
113 |
| Sep 8 → Sep 8 |
Tech On Site |
▶ Running
|
0 |
113 |
Coordinators
116.2 days
Over SLA
Created: Mar 27, 2025
Due: Dec 31, 2025
Completed: Sep 8, 2025 (114 days early)
⏱️
46.0d in Assigned
Longest Stage
🔄
9 transitions
Status Changes
⚠️
114.4d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
46.0 days stuck in "Assigned"
⏱️
Total Delay
114.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
4.7d
/ 1.0d SLA
Assigned
111.5d
/ 0.5d SLA
Tech On Site
0.0d
/ 1.0d SLA
Tech Off Site
0.1d
/ 2.0d SLA
Completed
0.2d
/ 1.0d SLA
Ready to Bill
0.2d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Completed PM Service
🔍
Technician Findings
Bed is operational
⚠️
Problem Description
Preventive Maintenance
📄
Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)
PDF
HSFSF004_MedSurg_Bed_Checklist_WO-01259940_9/8/2025 11:42 AM.pdf
Sep 8, 2025
Timeline
📋
Work Order:
WO-01259940
Type:
Preventive Maintenance
Priority:
PSM
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
5d 18h
👷
🆕
From:
Assigned, Entered
To:
Entered, Assigned
Duration in Previous:
48d 3h, 0m
👷
🆕
From:
Assigned, Entered
To:
Entered, Assigned
Duration in Previous:
66d 3h, 0m
🔧
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
3m
⏱️
✔️
From:
Tech Off Site
To:
Completed
Duration in Previous:
44m
🏁
From:
Completed
To:
Closed
Duration in Previous:
1h 21m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
21h 4m
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
1h 30m
🧾
Invoice Number:
SM-240406
Bottlenecks
Ready for Scheduling
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Assigned
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Assigned
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Assigned
Duration: 30.5 business days (threshold: 4.0 business hours)
Exceeded by 30.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02928558 |
Labor |
Open |
1 |
$0.00 |
Sep 8, 1:27 PM |