Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260033 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Mar 27, 2025 → Dec 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (182 biz days late)
Active: 185 biz days
🕐 Clock stopped: Completed (Dec 23, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 2, 2025
4 business days (counted)
Running total: 4 of ? biz days used
34d
▶ Clock Running
Status: Assigned
Apr 2 → May 20, 2025
34 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Entered
May 20 → May 20, 2025
0 business days (counted)
Running total: 38 of ? biz days used
45d
▶ Clock Running
Status: Assigned
May 20 → Jul 25, 2025
45 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Entered
Jul 25 → Jul 25, 2025
0 business days (counted)
Running total: 83 of ? biz days used
102d
▶ Clock Running
Status: Assigned
Jul 25 → Dec 23, 2025
102 business days (counted)
Running total: 185 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 185 of ? biz days used
Created: Mar 27, 2025 Completed: Dec 23, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 2 Created ▶ Running 4 4
Apr 2 → May 20 Assigned ▶ Running 34 38
May 20 → May 20 Entered ▶ Running 0 38
May 20 → Jul 25 Assigned ▶ Running 45 83
Jul 25 → Jul 25 Entered ▶ Running 0 83
Jul 25 → Dec 23 Assigned ▶ Running 102 185
Dec 23 → Dec 23 Tech On Site ▶ Running 0 185
Coordinators 188.2d
Field Work 0.2d
Billing 0.1d
✗ SLA Missed
Coordinators
188.2 days
Over SLA
Field Work
0.2 days
Billing
0.1 days
Created: Mar 27, 2025 Due: Dec 31, 2025 Completed: Dec 23, 2025 (8 days early)
📅
185.7 days Total Age
⏱️
102.5d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
186.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 102.5 days stuck in "Assigned"
⏱️
Total Delay 186.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.7d / 1.0d SLA
Assigned
183.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service Completed
🔍 Technician Findings
Bed is operational
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hillrom ADVANTA P1600 Bed, Electric

Timeline

📋
Work Order Created Mar 27, 2:07 PM
Work Order: WO-01260033
Type: Preventive Maintenance
Priority: PSM
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Apr 2, 8:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 18h
🚨 35.0 business days
👷
▶
2 Technician Assigned May 20, 12:12 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 48d 3h, 0m
🚨 46.0 business days
👷
▶
2 Technician Assigned Jul 25, 3:41 PM
Technician Assigned → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Assigned, Entered
To: Entered, Assigned
Duration in Previous: 66d 3h, 0m
🚨 103.0 business days
🔧
Status: Tech On Site by Craig Walker Dec 23, 12:58 PM
From: Assigned
To: Tech On Site
Duration in Previous: 150d 22h
✔️
Status: Completed by Craig Walker Dec 23, 1:15 PM
From: Tech On Site
To: Completed
Duration in Previous: 17m
⏱️
▶
2 Labor Added Dec 23, 2:09 PM
Labor Added → Status: Closed
🏁
Status: Closed by Craig Walker
From: Completed
To: Closed
Duration in Previous: 55m
📄
Status: Ready to Bill by Hannah Shaw Dec 24, 12:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 59m
📨
Status: Invoice Pending by Hannah Shaw Dec 24, 12:50 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 40m
⏳ 3.0 business days
🧾
Invoice Created Dec 29, 8:42 AM
Invoice Number: SM-249908

Bottlenecks

Ready for Scheduling
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Assigned
Duration: 35.0 business days (threshold: 4.0 business hours)
Exceeded by 34.5 business days
Assigned
Duration: 46.0 business days (threshold: 4.0 business hours)
Exceeded by 45.5 business days
Assigned
Duration: 102.5 business days (threshold: 4.0 business hours)
Exceeded by 102.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Mar 27, 2:07 PM
Invoice #
SM-249908

Work Details (1)

Name Type Status Qty Amount Date
WL-03046366 Labor Open 1 $0.00 Dec 23, 2:09 PM

Details