Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260076 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Mar 27, 2025 → Dec 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (174 biz days late)
Active: 177 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
▶ Clock Running
Status: Created
Mar 27 → Mar 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Assigned
Mar 27 → Apr 25, 2025
21 business days (counted)
Running total: 21 of ? biz days used
140d
▶ Clock Running
Status: Scheduled
Apr 25 → Nov 17, 2025
140 business days (counted)
Running total: 161 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 162 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Nov 18 → Dec 11, 2025
15 business days (counted)
Running total: 177 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 177 of ? biz days used
Created: Mar 27, 2025 Completed: Dec 11, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Mar 27 Created ▶ Running 0 0
Mar 27 → Apr 25 Assigned ▶ Running 21 21
Apr 25 → Nov 17 Scheduled ▶ Running 140 161
Nov 17 → Nov 18 Reschedule ▶ Running 1 162
Nov 18 → Dec 11 Scheduled ▶ Running 15 177
Dec 11 → Dec 11 Tech On Site ▶ Running 0 177
Coordinators 178.9d
Field Work 0.0d
Billing 7.1d
✗ SLA Missed
Coordinators
178.9 days
Over SLA
Field Work
0.0 days
Billing
7.1 days
Over SLA
Created: Mar 27, 2025 Due: Jun 30, 2025 Completed: Dec 11, 2025 (163 days late)
📅
177.7 days Total Age
⏱️
140.4d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
178.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 25, 2025
Visit 2 Oct 21, 2025
Visit 3 Dec 11, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 140.4 days stuck in "Scheduled"
⏱️
Total Delay 178.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
21.5d / 0.5d SLA
Scheduled
155.8d / 2.0d SLA
Reschedule
1.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Billing Review
6.9d / 2.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.12.25 hshaw - moved WO to BR, PM not completed. GE portal showing unit is in Active.

11/18/25 CDempsey- Tyler will be onsite 2nd week of Dec.

11/17/25 CDempsey- Tech could not locate this unit while onsite last week.

10/22/25 CDempsey- Tech could not locate this unit while onsite this week.

9/26/25 CDempsey- Tech could not locate this unit while onsite this week.

7/29/25 CDempsey- scheduled for Aug 19th but trying to get tech there sooner. Was not located during previous visits.

4/25/25 RCook- Per teams call with NWillick this site has been scheduled for 4/29 and 4/30. Per Nick customer already been notified.

🔧 Work Performed
9/25 CNL 10/21 CNL 11/14 CNL 12/11/25 bed was accidentally disposed of and has been retired customer to retain parts
🔍 Technician Findings
9/25 CNL 10/21 CNL 11/14 CNL 12/11/25 bed was accidentally disposed of and has been retired customer to retain parts
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260076
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Mar 27, 4:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 6m
🚨 22.0 business days
📅
▶
2 Dispatch Scheduled Apr 25, 4:33 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 29d 0h
⚠️ 5.9 business days
📅
Dispatch Scheduled by Michael Burris May 2, 2:25 PM
Scheduled For: 2025-05-29T15:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Michael Burris May 14, 4:38 PM
Scheduled For: 2025-05-19T15:00:00.000+0000
⚠️ 8.9 business days
📅
Dispatch Scheduled by Michael Burris May 27, 10:45 AM
Scheduled For: 2025-06-26T15:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jun 3, 1:54 PM
Scheduled For: 2025-06-23T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jun 4, 2:12 PM
Scheduled For: 2025-06-17T15:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jun 18, 3:55 PM
Scheduled For: 2025-07-14T15:00:00.000+0000
🚨 19.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jul 16, 5:01 PM
Scheduled For: 2025-08-18T15:00:00.000+0000
⚠️ 6.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jul 24, 11:28 AM
Scheduled For: 2025-08-19T15:00:00.000+0000
🚨 21.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Aug 21, 9:42 AM
Scheduled For: 2025-09-09T15:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 11, 4:23 PM
Scheduled For: 2025-09-24T15:00:00.000+0000
💵
Expenses Added Sep 11, 4:33 PM
Type: Expenses
Status: Open
Qty: 1
🚨 10.9 business days
⏱️
Labor Added Sep 25, 2:19 PM
Type: Labor
Status: Open
Qty: 0.25
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 25, 2:35 PM
Scheduled For: 2025-10-09T15:00:00.000+0000
💵
Expenses Added Sep 25, 4:30 PM
Type: Expenses
Status: Open
Qty: 1
🚨 11.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 13, 1:35 PM
Scheduled For: 2025-10-22T15:00:00.000+0000, 2025-10-21T15:00:00.000+0000
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Oct 16, 4:23 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-21T15:00:00.000+0000
⏳ 3.9 business days
⏱️
Labor Added Oct 21, 1:44 PM
Type: Labor
Status: Open
Qty: 0.5
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 22, 9:23 AM
Scheduled For: 2025-11-13T16:00:00.000+0000
🚨 18.0 business days
🔄
Status: Reschedule by Craig Dempsey Nov 17, 3:45 PM
From: Scheduled
To: Reschedule
Duration in Previous: 206d 0h
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Nov 18, 4:11 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Reschedule
To: Scheduled
Duration in Previous: 1d 0h
💵
Expenses Added Nov 18, 4:27 PM
Type: Expenses
Status: Open
Qty: 1
🚨 15.9 business days
🔧
▶
4 Status: Tech On Site Dec 11, 4:00 PM
Status: Tech On Site → Labor Added → Status: Completed → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Tyler Bollman
From: Tech On Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Tyler Bollman
From: Completed
To: Closed
Duration in Previous: 1m
💵
Status: Billing Review by Hannah Shaw Dec 12, 12:05 PM
From: Closed
To: Billing Review
Duration in Previous: 20h 1m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 22, 2:42 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10d 2h
📨
Status: Invoice Pending by Hannah Shaw Dec 22, 4:16 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 34m, 0m
🧾
Invoice Created Dec 23, 9:00 AM
Invoice Number: SM-249776

Bottlenecks

Assigned
Duration: 21.5 business days (threshold: 4.0 business hours)
Exceeded by 21.0 business days
Scheduled
Duration: 140.4 business days (threshold: 2.0 business days)
Exceeded by 138.4 business days
Scheduled
Duration: 15.4 business days (threshold: 2.0 business days)
Exceeded by 13.4 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Billing Review
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Tyler Bollman
Scheduled
Dec 11, 10:00 AM
Created
Mar 27, 2:08 PM
Invoice #
SM-249776

Work Details (6)

Name Type Status Qty Amount Date
WL-02932757 Expenses Open 1 $0.00 Sep 11, 4:33 PM
WL-02949249 Labor Open 0.25 $0.00 Sep 25, 2:19 PM
WL-02949451 Expenses Open 1 $0.00 Sep 25, 4:30 PM
WL-02978480 Labor Open 0.5 $0.00 Oct 21, 1:44 PM
WL-03011708 Expenses Open 1 $0.00 Nov 18, 4:27 PM
WL-03034568 Labor Open 0.5 $0.00 Dec 11, 4:01 PM

Details