Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260087 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Mar 27, 2025 → Oct 20, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (140 biz days late)
Active: 143 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
▶ Clock Running
Status: Created
Mar 27 → Mar 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Assigned
Mar 27 → Apr 25, 2025
21 business days (counted)
Running total: 21 of ? biz days used
122d
▶ Clock Running
Status: Scheduled
Apr 25 → Oct 21, 2025
122 business days (counted)
Running total: 143 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 143 of ? biz days used
Created: Mar 27, 2025 Completed: Oct 21, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Mar 27 Created ▶ Running 0 0
Mar 27 → Apr 25 Assigned ▶ Running 21 21
Apr 25 → Oct 21 Scheduled ▶ Running 122 143
Oct 21 → Oct 21 Tech On Site ▶ Running 0 143
Coordinators 143.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
143.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Mar 27, 2025 Due: May 31, 2025 Completed: Oct 21, 2025 (142 days late)
📅
143.2 days Total Age
⏱️
121.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
141.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators
Visit 1 Jun 18, 2025
Visit 2 Sep 25, 2025
Visit 3 Oct 20, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 121.9 days stuck in "Scheduled"
⏱️
Total Delay 141.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
21.6d / 0.5d SLA
Scheduled
121.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/29/25 CDempsey- scheduled for Aug 19th but trying to get tech there sooner. Was not located during previous visits.

4/25/25 RCook- Per teams call with NWillick this site has been scheduled for 4/29 and 4/30. Per Nick customer already been notified.

🔧 Work Performed
6/18 CNL 9/25 CNL 10/20 PM Completed
🔍 Technician Findings
6/18 CNL 9/25 CNL 10/20 PM Completed
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260087
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Mar 27, 3:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 22m
🚨 22.0 business days
📅
▶
2 Dispatch Scheduled Apr 25, 4:33 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 29d 1h
⚠️ 5.9 business days
📅
Dispatch Scheduled by Michael Burris May 2, 10:34 AM
Scheduled For: 2025-05-29T15:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Michael Burris May 14, 4:34 PM
Scheduled For: 2025-05-19T15:00:00.000+0000
⚠️ 8.9 business days
📅
Dispatch Scheduled by Michael Burris May 27, 10:33 AM
Scheduled For: 2025-06-26T15:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jun 3, 1:54 PM
Scheduled For: 2025-06-23T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jun 4, 2:12 PM
Scheduled For: 2025-06-17T15:00:00.000+0000
🚨 11.0 business days
⏱️
Labor Added Jun 18, 2:45 PM
Type: Labor
Status: Open
Qty: 0.5
📅
Dispatch Scheduled by Kaitlyn Kelch Jun 18, 3:52 PM
Scheduled For: 2025-07-14T15:00:00.000+0000
🚨 19.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jul 16, 4:59 PM
Scheduled For: 2025-08-18T15:00:00.000+0000
⚠️ 6.9 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jul 24, 11:29 AM
Scheduled For: 2025-08-19T15:00:00.000+0000
🚨 21.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Aug 21, 9:42 AM
Scheduled For: 2025-09-09T15:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 11, 4:12 PM
Scheduled For: 2025-09-24T15:00:00.000+0000
🚨 11.0 business days
⏱️
Labor Added Sep 25, 2:15 PM
Type: Labor
Status: Open
Qty: 0.25
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 25, 2:36 PM
Scheduled For: 2025-10-09T15:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 13, 1:35 PM
Scheduled For: 2025-10-21T15:00:00.000+0000
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Oct 16, 4:23 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-22T15:00:00.000+0000, 2025-10-21T15:00:00.000+0000
⏳ 2.9 business days
🔧
▶
3 Status: Tech On Site Oct 20, 11:39 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Tyler Bollman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3m, 0m
📄
▶
2 Status: Ready to Bill Oct 21, 12:12 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 1m
⏳ 4.0 business days
🧾
Invoice Created Oct 26, 12:33 PM
Invoice Number: SM-244276

Bottlenecks

Assigned
Duration: 21.6 business days (threshold: 4.0 business hours)
Exceeded by 21.1 business days
Scheduled
Duration: 121.9 business days (threshold: 2.0 business days)
Exceeded by 119.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Tyler Bollman
Scheduled
Oct 21, 11:00 AM
Created
Mar 27, 2:08 PM
Invoice #
SM-244276

Work Details (3)

Name Type Status Qty Amount Date
WL-02835013 Labor Open 0.5 $0.00 Jun 18, 2:45 PM
WL-02949246 Labor Open 0.25 $0.00 Sep 25, 2:15 PM
WL-02977955 Labor Open 0.75 $0.00 Oct 20, 11:42 PM

Details