📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635
Mar 27, 2025 → Sep 25, 2025
✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (123 biz days late)
Active: 126 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
▶ Clock Running
Status: Created
Mar 27 → Mar 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Assigned
Mar 27 → Apr 25, 2025
21 business days (counted)
Running total: 21 of ? biz days used
105d
▶ Clock Running
Status: Scheduled
Apr 25 → Sep 25, 2025
105 business days (counted)
Running total: 126 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 126 of ? biz days used
Created: Mar 27, 2025Completed: Sep 25, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Mar 27 → Mar 27
Created
▶ Running
0
0
Mar 27 → Apr 25
Assigned
▶ Running
21
21
Apr 25 → Sep 25
Scheduled
▶ Running
105
126
Sep 25 → Sep 25
Tech On Site
▶ Running
0
126
Coordinators126.7d
Field Work0.0d
Billing0.0d
✗ SLA Missed
Coordinators
126.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Mar 27, 2025
Due: Jun 30, 2025
Completed: Sep 25, 2025 (86 days late)
📅
126.2 daysTotal Age
⏱️
104.9d in ScheduledLongest Stage
🔄
7 transitionsStatus Changes
⚠️
123.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators
Visit 1Jun 18, 2025
Visit 2Sep 24, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay104.9 days stuck in "Scheduled"
⏱️
Total Delay123.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
21.5d / 0.5d SLA
Scheduled
104.9d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
7/29/25 CDempsey- scheduled for Aug 19th but trying to get tech there sooner. Was not located during previous visits.
4/25/25 RCook- Per teams call with NWillick this site has been scheduled for 4/29 and 4/30. Per Nick customer already been notified.
🔧Work Performed
6/18 CNL
9/24 PM Completed
🔍Technician Findings
6/18 CNL
9/24 PM Completed
⚠️Problem Description
Preventive Maintenance
📄Description
Bed, Electric
📅
WO-01260096 - Preventive Maintenance - P3200A - Sierra Vista - Canyon Vista Medical Center
Sep 24, 2025 11:00am – 8:00pm
Work Order: WO-01260096
Account: GE HEALTHCARE
Customer Case Number:
Location: Canyon Vista Medical Center
Address: 5700 AZ-90, Sierra Vista, AZ 85635
Manufacturer: Hill-Rom Co Inc A Hillenbrand
Model #: P3200A
Serial #: T179PF5410
Contact Name:
Contact Phone:
Contact Email:
Due Date:
PDF
600658998 PM
Sep 24, 2025
Timeline
📋
Work Order Created Mar 27, 2:08 PM
Work Order:WO-01260096
Type:Preventive Maintenance
Priority:PSM
👷
▶
2
Technician Assigned Mar 27, 4:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 5m
🚨22.0 business days
🗓️
▶
2
Status: Scheduled Apr 25, 4:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2025-04-29T15:00:00.000+0000
⚠️5.9 business days
📅
Dispatch Scheduled by Michael BurrisMay 2, 2:25 PM
Scheduled For:2025-05-29T15:00:00.000+0000
⚠️9.0 business days
📅
Dispatch Scheduled by Michael BurrisMay 14, 4:32 PM
Scheduled For:2025-05-19T15:00:00.000+0000
⚠️6.9 business days
📅
Dispatch Scheduled by Michael BurrisMay 22, 4:52 PM
Scheduled For:2025-06-26T15:00:00.000+0000
⚠️7.9 business days
📅
Dispatch Scheduled by Kaitlyn KelchJun 3, 1:54 PM
Scheduled For:2025-06-23T15:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchJun 4, 2:12 PM
Scheduled For:2025-06-17T15:00:00.000+0000
🚨11.0 business days
⏱️
Labor Added Jun 18, 2:42 PM
Type:Labor
Status:Open
Qty:0.5
📅
Dispatch Scheduled by Kaitlyn KelchJun 18, 3:55 PM
Scheduled For:2025-07-14T15:00:00.000+0000
🚨19.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchJul 16, 5:01 PM
Scheduled For:2025-08-18T15:00:00.000+0000
⚠️6.9 business days
📅
Dispatch Scheduled by Kaitlyn KelchJul 24, 11:31 AM
Scheduled For:2025-08-19T15:00:00.000+0000
🚨21.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchAug 21, 9:45 AM
Scheduled For:2025-09-09T15:00:00.000+0000
🚨15.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchSep 11, 4:23 PM
Scheduled For:2025-09-24T15:00:00.000+0000
⚠️10.0 business days
⏱️
▶
4
4x Labor Added Sep 24, 11:58 PM
4x Labor Added → Status: Tech On Site → Status: Completed → Status: Closed
🔧
Status: Tech On Site by Tyler Bollman
From:Scheduled
To:Tech On Site
Duration in Previous:152d 7h
✔️
Status: Completed by Tyler Bollman
From:Tech On Site
To:Completed
Duration in Previous:1m
🏁
Status: Closed by Tyler Bollman
From:Completed
To:Closed
Duration in Previous:1m
📄
▶
2
Status: Ready to Bill Sep 25, 12:59 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:2m, 0m
⏳2.0 business days
🧾
Invoice Created Sep 28, 10:19 PM
Invoice Number:SM-241956
Bottlenecks
Assigned
Duration: 21.5 business days (threshold: 4.0 business hours)
Exceeded by 21.0 business days
Scheduled
Duration: 104.9 business days (threshold: 2.0 business days)