Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260380 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 JACKSON COUNTY HOSPITAL DISTRICT — 4250 Hospital Drive, Marianna FL, 32446

Mar 27, 2025 → Dec 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (183 biz days late)
Active: 186 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 2, 2025
4 business days (counted)
Running total: 4 of ? biz days used
182d
▶ Clock Running
Status: Assigned
Apr 2 → Dec 24, 2025
182 business days (counted)
Running total: 186 of ? biz days used
Created: Mar 27, 2025 Completed: Dec 24, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 2 Created ▶ Running 4 4
Apr 2 → Dec 24 Assigned ▶ Running 182 186
Coordinators 186.8d
Billing 0.0d
✗ SLA Missed
Coordinators
186.8 days
Over SLA
Billing
0.0 days
Created: Mar 27, 2025 Due: Dec 31, 2025 Completed: Dec 24, 2025 (7 days early)
📅
185.8 days Total Age
⏱️
182.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
185.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 182.0 days stuck in "Assigned"
⏱️
Total Delay 185.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
4.7d / 1.0d SLA
Assigned
182.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM mechanical stretcher
🔍 Technician Findings
PM mechanical stretcher
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260380
Type: Preventive Maintenance
Priority: PSM
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Apr 2, 8:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 18h
🚨 182.0 business days
⏱️
▶
2 Labor Added Dec 23, 7:23 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 265d 11h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 24, 12:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 6m
📨
▶
2 Status: Invoice Pending Dec 24, 12:51 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Dec 26, 8:05 PM
Invoice Number: SM-249910

Bottlenecks

Ready for Scheduling
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Assigned
Duration: 182.0 business days (threshold: 4.0 business hours)
Exceeded by 181.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-249910

Work Details (1)

Name Type Status Qty Amount Date
WL-03046784 Labor Open 1 $0.00 Dec 23, 7:23 PM

Details