Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260433 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Lone Peak Hospital — 11900 S STATE ST, DRAPER UT, 84020

Mar 27, 2025 → Sep 26, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (124 biz days late)
Active: 127 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Apr 1 → Apr 14, 2025
9 business days (counted)
Running total: 12 of ? biz days used
94d
▶ Clock Running
Status: Scheduled
Apr 14 → Aug 27, 2025
94 business days (counted)
Running total: 106 of ? biz days used
20d
▶ Clock Running
Status: Reschedule
Aug 27 → Sep 25, 2025
20 business days (counted)
Running total: 126 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 26, 2025
1 business day (counted)
Running total: 127 of ? biz days used
Created: Mar 27, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Apr 14 Assigned ▶ Running 9 12
Apr 14 → Aug 27 Scheduled ▶ Running 94 106
Aug 27 → Sep 25 Reschedule ▶ Running 20 126
Sep 25 → Sep 26 Tech On Site ▶ Running 1 127
Coordinators 128.8d
Field Work 1.1d
Billing 0.1d
✗ SLA Missed
Coordinators
128.8 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.1 days
Created: Mar 27, 2025 Due: Jun 30, 2025 Completed: Sep 26, 2025 (87 days late)
📅
127.3 days Total Age
⏱️
95.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
123.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits (1 reschedule)
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Justin Armas — scheduling delays attributed to technician, not coordinators
Visit 1 Apr 18, 2025
Visit 2 Apr 19, 2025
Visit 3 Aug 8, 2025
Visit 4 Aug 25, 2025
Visit 5 Sep 25, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 95.0 days stuck in "Scheduled"
⏱️
Total Delay 123.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
9.7d / 0.5d SLA
Scheduled
95.0d / 2.0d SLA
Reschedule
20.4d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08.27.25- NWillick- JArmas CNL


6-23 Mburris moved wo's per tech supervisor

🔧 Work Performed
4/18/25 - CNL 8/8/25 - CNL 8/25/25 - CNL Performed PM
🔍 Technician Findings
Needs PM
⚠️ Problem Description
Preventive Maintenance
📄 Description
Med Surg Bed, Electric

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260433
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 2:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Carrie Wassam
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 0h
🚨 10.0 business days
📅
▶
2 Dispatch Scheduled Apr 14, 10:39 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Justin Armas
From: Assigned
To: Scheduled
Duration in Previous: 12d 20h
⚠️ 5.0 business days
⏱️
3x Labor Added Apr 20, 11:16 AM
Type: Labor, Travel
Status: Open
Qty: 0.25, 7, 648
⏳ 1.0 business days
📅
Dispatch Scheduled by Justin Armas Apr 21, 11:22 AM
Scheduled For: 2025-06-16T07:00:00.000+0000
🚨 44.0 business days
📅
Dispatch Scheduled by Michael Burris Jun 23, 11:17 AM
Scheduled For: 2025-07-14T15:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Michael Burris Jul 11, 3:25 PM
Scheduled For: 2025-07-28T15:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Michael Burris Jul 28, 11:36 AM
Scheduled For: 2025-08-07T15:00:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Stephanie Ramen Aug 1, 7:08 AM
Scheduled For: 2025-08-07T14:00:00.000+0000
⚠️ 6.0 business days
⏱️
Labor Added Aug 8, 10:51 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 2.1 business days
📅
Dispatch Scheduled by Nicholas Willick Aug 12, 2:10 PM
Scheduled For: 2025-08-21T14:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Justin Armas Aug 24, 9:54 AM
Scheduled For: 2025-08-25T14:00:00.000+0000
⏳ 3.0 business days
⏱️
Labor Added Aug 27, 4:33 PM
Type: Labor
Status: Open
Qty: 0.25
🔄
Status: Reschedule by Nicholas Willick Aug 27, 4:51 PM
From: Scheduled
To: Reschedule
Duration in Previous: 135d 6h
🚨 20.9 business days
🔧
Status: Tech On Site by Justin Armas Sep 25, 3:27 PM
From: Reschedule
To: Tech On Site
Duration in Previous: 28d 22h
⏱️
▶
2 Labor Added Sep 26, 12:23 AM
Labor Added → Status: Completed
✔️
Status: Completed by Justin Armas
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 58m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 26, 1:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 35m
📨
Status: Invoice Pending by Hannah Shaw Sep 26, 1:33 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 31m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 11:31 AM
Invoice Number: SM-242229

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 9.7 business days (threshold: 4.0 business hours)
Exceeded by 9.2 business days
Scheduled
Duration: 95.0 business days (threshold: 2.0 business days)
Exceeded by 93.0 business days
Reschedule
Duration: 20.4 business days (threshold: 2.0 business days)
Exceeded by 18.4 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Justin Armas
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-242229

Work Details (6)

Name Type Status Qty Amount Date
WL-02762372 Labor Open 0.25 $0.00 Apr 20, 11:16 AM
WL-02762373 Labor Open 7 $0.00 Apr 20, 11:16 AM
WL-02762374 Travel Open 648 $0.00 Apr 20, 11:16 AM
WL-02896706 Labor Open 0.25 $0.00 Aug 8, 10:51 PM
WL-02917166 Labor Open 0.25 $0.00 Aug 27, 4:33 PM
WL-02950329 Labor Open 0.5 $0.00 Sep 26, 12:23 AM

Details