Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260485 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Monroe — 4864 Jackson St, Monroe LA, 71202

Mar 27, 2025 → Sep 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (117 biz days late)
Active: 120 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
117d
▶ Clock Running
Status: Assigned
Apr 1 → Sep 17, 2025
117 business days (counted)
Running total: 120 of ? biz days used
Created: Mar 27, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Sep 17 Assigned ▶ Running 117 120
Coordinators 121.2d
Billing 0.1d
✗ SLA Missed
Coordinators
121.2 days
Over SLA
Billing
0.1 days
Created: Mar 27, 2025 Due: Sep 30, 2025 Completed: Sep 17, 2025 (13 days early)
📅
120.7 days Total Age
⏱️
117.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
120.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 117.5 days stuck in "Assigned"
⏱️
Total Delay 120.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
117.5d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.17.2025 PM completed
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260485
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Apr 1, 4:04 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician: Daniel Clark
🚨 118.0 business days
⏱️
▶
2 3x Labor Added Sep 17, 3:09 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 168d 23h, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 18, 10:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 29m
📨
▶
2 Status: Invoice Pending Sep 18, 11:36 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 21, 10:52 PM
Invoice Number: SM-241296

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 117.5 business days (threshold: 4.0 business hours)
Exceeded by 117.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-241296

Work Details (3)

Name Type Status Qty Amount Date
WL-02938962 Labor Open 2 $0.00 Sep 17, 3:09 PM
WL-02938963 Labor Open 1 $0.00 Sep 17, 3:09 PM
WL-02938964 Travel Open 105 $0.00 Sep 17, 3:09 PM

Details