Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260492 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Monroe — 4864 Jackson St, Monroe LA, 71202

Mar 27, 2025 → Sep 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (112 biz days late)
Active: 115 biz days
🕐 Clock stopped: Completed (Sep 10, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
112d
▶ Clock Running
Status: Assigned
Apr 1 → Sep 10, 2025
112 business days (counted)
Running total: 115 of ? biz days used
Created: Mar 27, 2025 Completed: Sep 10, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Sep 10 Assigned ▶ Running 112 115
Coordinators 115.2d
Billing 0.0d
✗ SLA Missed
Coordinators
115.2 days
Over SLA
Billing
0.0 days
Created: Mar 27, 2025 Due: Sep 30, 2025 Completed: Sep 10, 2025 (20 days early)
📅
114.7 days Total Age
⏱️
111.5d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
113.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 111.5 days stuck in "Assigned"
⏱️
Total Delay 113.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
111.5d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Putting mileage on this work order. Milage was not entered on previous WO that was closed.
🔧 Work Performed
9.9.2025 PM completed
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260492
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 1h
🚨 101.0 business days
🚗
Travel Added Aug 22, 4:54 PM
Type: Travel
Status: Open
Qty: 111
🚨 11.9 business days
⏱️
▶
2 Labor Added Sep 9, 8:06 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 161d 4h, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 10, 1:40 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 32m
📨
Status: Invoice Pending by Hannah Shaw Sep 10, 2:02 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 21m, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 13, 12:31 AM
Invoice Number: SM-240516

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 111.5 business days (threshold: 4.0 business hours)
Exceeded by 111.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-240516

Work Details (2)

Name Type Status Qty Amount Date
WL-02911815 Travel Open 111 $0.00 Aug 22, 4:54 PM
WL-02930479 Labor Open 1 $0.00 Sep 9, 8:06 PM

Details