Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260504 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Monroe — 4864 Jackson St, Monroe LA, 71202

Mar 27, 2025 → Sep 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (113 biz days late)
Active: 116 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
113d
▶ Clock Running
Status: Assigned
Apr 1 → Sep 11, 2025
113 business days (counted)
Running total: 116 of ? biz days used
Created: Mar 27, 2025 Completed: Sep 11, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Sep 11 Assigned ▶ Running 113 116
Coordinators 117.2d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
117.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Mar 27, 2025 Due: Sep 30, 2025 Completed: Sep 11, 2025 (19 days early)
📅
116.7 days Total Age
⏱️
113.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
116.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 8, 2025
Visit 2 Sep 11, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 113.5 days stuck in "Assigned"
⏱️
Total Delay 116.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
113.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.8.2025 Searching for asset 9.11.2025 PM completed
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260504
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Apr 1, 4:04 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician: Daniel Clark
🚨 111.0 business days
⏱️
3x Labor Added Sep 8, 8:03 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2, 105
⏳ 3.5 business days
⏱️
▶
3 Labor Added Sep 11, 5:24 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Daniel Clark
From: Assigned
To: Completed
Duration in Previous: 163d 1h
🏁
Status: Closed by Daniel Clark
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Sep 12, 12:59 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 31m
📨
▶
2 Status: Invoice Pending Sep 12, 1:11 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Sep 15, 10:56 AM
Invoice Number: SM-240857

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 113.5 business days (threshold: 4.0 business hours)
Exceeded by 113.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-240857

Work Details (4)

Name Type Status Qty Amount Date
WL-02929135 Labor Open 0.5 $0.00 Sep 8, 8:03 PM
WL-02929136 Labor Open 2 $0.00 Sep 8, 8:03 PM
WL-02929137 Travel Open 105 $0.00 Sep 8, 8:03 PM
WL-02932851 Labor Open 1 $0.00 Sep 11, 5:24 PM

Details