Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260506 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Monroe — 4864 Jackson St, Monroe LA, 71202

Mar 27, 2025 → Sep 9, 2025

✅ Completed

PSM

SLA Clock

Last business day of March 2025 · Target: Mar 31, 2025

✗ SLA Missed (112 biz days late)

Active: 115 biz days

🕐 Clock stopped: Completed (Sep 10, 2025)

▶ Clock Running

Status: Created

Mar 27 → Apr 1, 2025

3 business days (counted)

Running total: 3 of ? biz days used

112d

▶ Clock Running

Status: Assigned

Apr 1 → Sep 10, 2025

112 business days (counted)

Running total: 115 of ? biz days used

Created: Mar 27, 2025 Completed: Sep 10, 2025

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Mar 27 → Apr 1	Created	▶ Running	3	3
Apr 1 → Sep 10	Assigned	▶ Running	112	115

Coordinators 115.2d

Billing 0.1d

✗ SLA Missed

Coordinators
115.2 days
Over SLA

Billing
0.1 days

Created: Mar 27, 2025 Due: Sep 30, 2025 Completed: Sep 10, 2025 (20 days early)

📅

114.8 days Total Age

⏱️

111.5d in Assigned Longest Stage

🔄

4 transitions Status Changes

⚠️

113.7d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 342 days old

🚨

Primary Delay 111.5 days stuck in "Assigned"

⏱️

Total Delay 113.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

3.7d / 1.0d SLA

Assigned

111.5d / 0.5d SLA

Closed

1.0d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        9.9.2025 PM completed                    

🔍 Technician Findings

                        Preventive Maintenance                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)                    

Timeline

📋

Work Order Created Mar 27, 2:08 PM

Work Order: WO-01260506

Type: Preventive Maintenance

Priority: PSM

⏳ 4.0 business days

👷

▶

2 Technician Assigned Apr 1, 4:04 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Stephanie Ramen

From: Ready for Scheduling

To: Assigned

Duration in Previous: 5d 1h

🚨 112.0 business days

⏱️

▶

2 Labor Added Sep 9, 8:09 PM

Labor Added → Status: Completed

✔️

Status: Completed by Daniel Clark

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 161d 4h, 0m

📄

Status: Ready to Bill by Hannah Shaw Sep 10, 1:37 PM

From: Closed

To: Ready to Bill

Duration in Previous: 17h 25m

📨

Status: Invoice Pending by Hannah Shaw Sep 10, 2:02 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 24m, 0m

⏳ 3.0 business days

🧾

Invoice Created Sep 13, 12:31 AM

Invoice Number: SM-240516

Bottlenecks

Ready for Scheduling

Duration: 3.7 business days (threshold: 1.0 business days)

Exceeded by 2.7 business days

Assigned

Duration: 111.5 business days (threshold: 4.0 business hours)

Exceeded by 111.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Daniel Clark

Scheduled

N/A

Created

Mar 27, 2:08 PM

Invoice #

SM-240516

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-02930480	Labor	Open	1	$0.00	Sep 9, 8:09 PM