Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260648 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Mar 27, 2025 → Sep 22, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (120 biz days late)
Active: 123 biz days
🕐 Clock stopped: Completed (Sep 22, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
120d
▶ Clock Running
Status: Assigned
Apr 1 → Sep 22, 2025
120 business days (counted)
Running total: 123 of ? biz days used
Created: Mar 27, 2025 Completed: Sep 22, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Sep 22 Assigned ▶ Running 120 123
Coordinators 124.2d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Coordinators
124.2 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Mar 27, 2025 Due: Sep 30, 2025 Completed: Sep 22, 2025 (8 days early)
📅
123.7 days Total Age
⏱️
120.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
122.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 120.5 days stuck in "Assigned"
⏱️
Total Delay 122.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
120.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.22.2025 PM completed
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260648
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 1h
🚨 121.0 business days
⏱️
▶
3 Labor Added Sep 22, 7:47 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Daniel Clark
From: Assigned
To: Completed
Duration in Previous: 174d 3h
🏁
Status: Closed by Daniel Clark
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Sep 23, 1:30 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
⏳ 4.0 business days
🧾
Invoice Created Sep 26, 3:40 PM
Invoice Number: SM-241804

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 120.5 business days (threshold: 4.0 business hours)
Exceeded by 120.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-241804

Work Details (1)

Name Type Status Qty Amount Date
WL-02945146 Labor Open 1 $0.00 Sep 22, 7:47 PM

Details