Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260651 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Mar 27, 2025 → Sep 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (112 biz days late)
Active: 115 biz days
🕐 Clock stopped: Completed (Sep 10, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
112d
▶ Clock Running
Status: Assigned
Apr 1 → Sep 10, 2025
112 business days (counted)
Running total: 115 of ? biz days used
Created: Mar 27, 2025 Completed: Sep 10, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Sep 10 Assigned ▶ Running 112 115
Coordinators 116.2d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
116.2 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Mar 27, 2025 Due: Sep 30, 2025 Completed: Sep 10, 2025 (20 days early)
📅
115.7 days Total Age
⏱️
112.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
115.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 112.5 days stuck in "Assigned"
⏱️
Total Delay 115.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
112.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.10.2025 PM completed
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260651
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 1h
🚨 113.0 business days
⏱️
▶
3 Labor Added Sep 10, 5:31 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Daniel Clark
From: Assigned
To: Completed
Duration in Previous: 162d 1h
🏁
Status: Closed by Daniel Clark
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Sep 11, 12:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 16m
📨
Status: Invoice Pending by Hannah Shaw Sep 11, 1:25 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 33m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 13, 12:31 AM
Invoice Number: SM-240613

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 112.5 business days (threshold: 4.0 business hours)
Exceeded by 112.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-240613

Work Details (1)

Name Type Status Qty Amount Date
WL-02931544 Labor Open 1 $0.00 Sep 10, 5:31 PM

Details