Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260684 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Mar 27, 2025 → Oct 2, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (128 biz days late)
Active: 131 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
128d
▶ Clock Running
Status: Assigned
Apr 1 → Oct 2, 2025
128 business days (counted)
Running total: 131 of ? biz days used
Created: Mar 27, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Oct 2 Assigned ▶ Running 128 131
Coordinators 131.8d
Billing 0.7d
✗ SLA Missed
Coordinators
131.8 days
Over SLA
Billing
0.7 days
Created: Mar 27, 2025 Due: Oct 31, 2025 Completed: Oct 2, 2025 (29 days early)
📅
131.3 days Total Age
⏱️
128.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
130.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 29, 2025
Visit 2 Oct 1, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 128.0 days stuck in "Assigned"
⏱️
Total Delay 130.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
128.0d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.29.2025 searching for asset 10.1.2025 PM Completed
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260684
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Apr 1, 4:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician: Daniel Clark
🚨 126.0 business days
⏱️
Labor Added Sep 29, 2:12 PM
Type: Labor
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
2 Labor Added Oct 2, 12:09 AM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 183d 8h, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 2, 12:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 8m
📨
Status: Invoice Pending by Hannah Shaw Oct 2, 12:45 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 24m
💰
Status: Invoiced by Hannah Shaw Oct 2, 5:47 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5h 1m
🧾
Invoice Created Oct 3, 4:28 PM
Invoice Number: SM-242634

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 128.0 business days (threshold: 4.0 business hours)
Exceeded by 127.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-242634

Work Details (2)

Name Type Status Qty Amount Date
WL-02953079 Labor Open 1 $0.00 Sep 29, 2:12 PM
WL-02957209 Labor Open 1 $0.00 Oct 2, 12:09 AM

Details