Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260686 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Mar 27, 2025 → Oct 27, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (144 biz days late)
Active: 147 biz days
🕐 Clock stopped: Completed (Oct 27, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
144d
▶ Clock Running
Status: Assigned
Apr 1 → Oct 27, 2025
144 business days (counted)
Running total: 147 of ? biz days used
Created: Mar 27, 2025 Completed: Oct 27, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Oct 27 Assigned ▶ Running 144 147
Coordinators 148.2d
Billing 0.1d
✗ SLA Missed
Coordinators
148.2 days
Over SLA
Billing
0.1 days
Created: Mar 27, 2025 Due: Oct 31, 2025 Completed: Oct 27, 2025 (4 days early)
📅
147.7 days Total Age
⏱️
144.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
147.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Oct 2, 2025
Visit 2 Oct 15, 2025
Visit 3 Oct 27, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 144.5 days stuck in "Assigned"
⏱️
Total Delay 147.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
144.5d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10.2.2025 Searching for asset 10.15.2025 Searching for asset 10.27.2025 PM completed
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260686
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Status: Assigned Apr 1, 4:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Stephanie Ramen
Technician: Daniel Clark
🚨 129.0 business days
⏱️
3x Labor Added Oct 2, 4:48 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.66666666666667, 33
⚠️ 8.9 business days
⏱️
Labor Added Oct 15, 3:33 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 9.0 business days
⏱️
▶
2 3x Labor Added Oct 27, 3:19 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 208d 23h, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 28, 11:42 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 19m
📨
▶
2 Status: Invoice Pending Oct 28, 12:49 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Oct 31, 3:44 PM
Invoice Number: SM-244959

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 144.5 business days (threshold: 4.0 business hours)
Exceeded by 144.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-244959

Work Details (7)

Name Type Status Qty Amount Date
WL-02957953 Labor Open 1 $0.00 Oct 2, 4:48 PM
WL-02957954 Labor Open 0.66666666666667 $0.00 Oct 2, 4:48 PM
WL-02957955 Travel Open 33 $0.00 Oct 2, 4:48 PM
WL-02971739 Labor Open 0.5 $0.00 Oct 15, 3:33 PM
WL-02985555 Labor Open 1 $0.00 Oct 27, 3:19 PM
WL-02985556 Labor Open 0.66666666666667 $0.00 Oct 27, 3:19 PM
WL-02985557 Travel Open 33 $0.00 Oct 27, 3:19 PM

Details