Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01260698 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Mar 27, 2025 → Oct 13, 2025

✅ Completed
PSM
SLA Clock
Last business day of March 2025 · Target: Mar 31, 2025
✗ SLA Missed (135 biz days late)
Active: 137 biz days
🕐 Clock stopped: Completed (Oct 13, 2025)
▶ Clock Running
Status: Created
Mar 27 → Apr 1, 2025
3 business days (counted)
Running total: 3 of ? biz days used
134d
▶ Clock Running
Status: Assigned
Apr 1 → Oct 13, 2025
134 business days (counted)
Running total: 137 of ? biz days used
Created: Mar 27, 2025 Completed: Oct 13, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Mar 27 → Apr 1 Created ▶ Running 3 3
Apr 1 → Oct 13 Assigned ▶ Running 134 137
Coordinators 138.2d
Billing 2.0d
✗ SLA Missed
Coordinators
138.2 days
Over SLA
Billing
2.0 days
Created: Mar 27, 2025 Due: Oct 31, 2025 Completed: Oct 13, 2025 (18 days early)
📅
137.7 days Total Age
⏱️
134.5d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
136.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 2, 2025
Visit 2 Oct 13, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 342 days old
🚨
Primary Delay 134.5 days stuck in "Assigned"
⏱️
Total Delay 136.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Assigned
134.5d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10.2.2025 searching for asset 10.13.2025 PM completed
🔍 Technician Findings
Preventive Maintenance
⚠️ Problem Description
Preventive Maintenance

Timeline

📋
Work Order Created Mar 27, 2:08 PM
Work Order: WO-01260698
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
👷
▶
2 Technician Assigned Apr 1, 4:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 1h
🚨 129.0 business days
⏱️
Labor Added Oct 2, 4:35 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 6.9 business days
⏱️
▶
2 3x Labor Added Oct 13, 5:29 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 195d 1h, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 14, 12:04 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 18h 34m, 0m
⏳ 2.0 business days
💰
Status: Invoiced by Hannah Shaw Oct 15, 12:50 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 0h
⏳ 3.0 business days
🧾
Invoice Created Oct 17, 2:40 PM
Invoice Number: SM-243519

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 134.5 business days (threshold: 4.0 business hours)
Exceeded by 134.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Mar 27, 2:08 PM
Invoice #
SM-243519

Work Details (4)

Name Type Status Qty Amount Date
WL-02957905 Labor Open 1 $0.00 Oct 2, 4:35 PM
WL-02969018 Labor Open 0.66666666666667 $0.00 Oct 13, 5:29 PM
WL-02969019 Labor Open 1 $0.00 Oct 13, 5:29 PM
WL-02969020 Travel Open 33 $0.00 Oct 13, 5:29 PM

Details